I had very specific needs when choosing a climbing rope, especially given the weight I needed to carry on my expedition. Mariam went above and beyond to meet my requirements with a warm, proactive att... See more
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See what reviewers are saying
Mariam - in the walking boots department - was amazing. I explained a problem with my son's feet and the support he needed, and she immediately was able to recommend things that would help. We cam... See more
Company replied
Item faulty when used for 1st time. Returned to store, unfortunately lost receipt but could locate purchase from membership card. No stock in store, staff unable to order it in for me as replacement,... See more
Company replied
Mariam was so helpful in the Brislington store. Really recommend going to the store for footwear and her help made me buy more than I intended as the sandals were reduced a lot.
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Company details
About GO Outdoors - Bristol
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Tramway Road, Bath Road, BS4 3DS, Bristol, United Kingdom
- 01174 280761
4.8
Excellent
4K reviews
Asks customers to review
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Andy was very helpful.
July 17, 2026
Unprompted review
Reply from GO Outdoors - Bristol
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Heidi was so helpful
Heidi was so helpful. Full of so much knowledge and advice when it came to kitting my daughter out in some equine clothing and equipment. Very patient and kind, super friendly and efficient
July 14, 2026
Unprompted review
Reply from GO Outdoors - Bristol
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Many Thanks Mark - Fabulous Customer Service
I would like to thank Mark, the Tent Pole Expert at the Bath Road store in Bristol for his fabulous customer service on 14/7/26.
I’ve been struggling to find a replacement or a fix for a broken brow pole for a vintage (and still very much usable) 90’s Mountain Hardware tent.
Mark took the time to take a look at the broken pole, then had a look in his ‘box of bits’ and came back with a fix and all that would be needed to undertake the repair, along with clear instructions as to how to do so.
Thank you again Mark!
July 14, 2026
Unprompted review
Reply from GO Outdoors - Bristol
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Go Outdoors is great
Go Outdoors never disappoints. We invariably visit, find what we want and come away with more. So much choice and well laid out into sections - equestrian, footwear, tents etc so easy to navigate. Heidi was on the till when we left and she was friendly, chatty and efficient. The £5 loyalties card is definitely worth having.
July 13, 2026
Unprompted review
Reply from GO Outdoors - Bristol
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
I was visiting the store at Brislington…
I was visiting the store at Brislington yesterday. I had no idea what I was doing as I had snapped one of my tent poles.
I was assisted by Louis who I would like to say was the most kind helpful and polite young man. He is a great asset to the company and is very lucky to have him. I am not one to write a review however Louis deserves this! Thank you very much
July 13, 2026
Unprompted review
Reply from GO Outdoors - Bristol
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Great service by Heidi
Great service by Heidi - thank you. Phoned to check availability of Camping Gaz 904 before traveling to the store. Without asking and certainly not expecting this, when I arrived at the store Heidi had got the item out of stock and was expecting me. Simple but brilliant service. Thank you.
July 13, 2026
Unprompted review
Reply from GO Outdoors - Bristol
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Great staff at Bristol store
Great staff at Bristol store , always friendly and helpful
June 28, 2026
Reply from GO Outdoors - Bristol
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Bristol
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Great shop and Customer Service support
Great Customer Service support and the shopfloor is quite well stocked
Love the Go Outdoors shop 🤍
May 12, 2026
Reply from GO Outdoors - Bristol
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Came in to buy some hiking boots
Came in to buy some hiking boots with my partner and we were both greeted by Kerrie, who was wonderful. All of our questions were answered and Kerrie was able to share some helpful tips on keeping our new shoes long lasting:) Thank you
July 9, 2026
Unprompted review
Reply from GO Outdoors - Bristol
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
On Tuesday I visited the GoOutdoors…
On Tuesday I visited the GoOutdoors Brislington store. I needed to ask Andy from the fishing section for some advice. Despite the fact that what I was in another part of the store, Andy took the time to personally show me the two options available at the store. He recommended the more expensive version, but due to the past help Andy has given me, I totally trust him. He is very knowledgable and very honest and straight talking.
Thank you Andy, it was great advice yet again.
July 7, 2026
Unprompted review
Reply from GO Outdoors - Bristol
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Outstanding Customer Service from Mark.
A special thanks to Mark for his outstanding customer service. He was patient, knowledgeable, and took the time to answer all our questions. He made our visit a great experience.
May 30, 2026
Unprompted review
Reply from GO Outdoors - Bristol
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Fantastic service from billie
Fantastic service from billie. Really knowledgable! A great experience
July 5, 2026
Unprompted review
Reply from GO Outdoors - Bristol
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Tent purchase
We recently visited Go outdoors to look for a small tent. We were delighted to leave after purchasing a display tent at a discounted price. Staff were very helpful.
June 30, 2026
Reply from GO Outdoors - Bristol
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Maria was very knowledgeable and made…
Maria was very knowledgeable and made our visit to the store a pleasure.
July 6, 2026
Unprompted review
Reply from GO Outdoors - Bristol
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Bristol
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Bristol
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Staff were helpful from the offset…
Staff were helpful from the offset making my shopping experience an easy task, checkout staff member Mariam was very polite and helpful.
July 6, 2026
Unprompted review
Reply from GO Outdoors - Bristol
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Mariam was a great
Mariam was a great! Really helped when our members card wasn't coming up on the system.
July 6, 2026
Unprompted review
Reply from GO Outdoors - Bristol
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Avoid Go Outdoors in Cribns Causeway on Sundays
This review is about the store in Cribbs Causeway, Bristol.
Experience during the week was amazing.
Experience on Sunday was awful. The youth contingent were rude, lazy and counting the minutes to get home. This store's Sunday crew need a shake up and some lessons in customer service.
July 5, 2026
Unprompted review
Reply from GO Outdoors - Bristol
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
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