Had to make a bit of an emergency stop over to get husbands hydraulic bike brake fixed at go outdoors cycle section in Bury From the moment we met Tom the technician he gave us a verbal quote an... See more
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See what reviewers are saying
Went in with my son who has just started fishing, something I know nothing about! We were served by Lee who couldn’t have been more helpful. He explained the essentials that my son needed all at a rea... See more
Company replied
Visited the Bury store today and was helped out by two very helpful members of staff. Neil in particular provided great help choosing a camping stove and demonstrated how to fit the gas. He took the t... See more
Company replied
The store is spacious and well laid out. Staff are friendly. Bought a jacket today. Almost got charged £10 more as the till price was incorrect. Unfortunately the security tag had not been removed,... See more
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Company details
About GO Outdoors - Bury
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
52 Angouleme Way, BL9 0BT, Bury, England, United Kingdom
- 0161 393 9361
4.8
Excellent
4K reviews
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Great customer service
Everything was in stock, friendly staff and great location.
Served by Lee, really chatty, amazing customer service, very helpful and knowledgeable with products.
July 17, 2026
Unprompted review
Reply from GO Outdoors - Bury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Staff are lovley and try to help as…
Staff are lovley and try to help as much as they can.
July 17, 2026
Unprompted review
Reply from GO Outdoors - Bury
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Item exchange
Bought some items on Thursday, got home to try them out to find one item wasn't sized as well as it advertised. Came back on Friday to exchange and was advised as this was a sale item, there was limited stock, but I coukd exchange it for items of same value. When I had made my choices, I took items to the till and was served by Lee who gave me all the information I needed about the return and also product sizing for future reference. A quick simple and easy process. Very happy with the service provided.
July 17, 2026
Unprompted review
Reply from GO Outdoors - Bury
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Exceptional customer service
The store exchanged a pair of walking boots which had developed a fault (squeaking sole that got worse over a period of several months). This exceeded my expectations as I'd had the boots for about 10 months. This represents exceptional customer service. I am very happy with the exchange and hope these boots last me for years to come.
July 13, 2026
Unprompted review
Reply from GO Outdoors - Bury
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Great range of stock but struggled to…
Great range of stock but struggled to find the pumps for air tents. Staff were helpful and friendly. Was served by Lee who was great! and assisted by another but didn't catch her name.
July 15, 2026
Unprompted review
Reply from GO Outdoors - Bury
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Callum was an absolute star
Callum was an absolute star! Buying roof bars when you need them ASAP, and have zero clue what you're looking for. Callum made the whole process incredibly simple. Outstanding customer service!!!!
July 16, 2026
Unprompted review
Reply from GO Outdoors - Bury
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Spoke with Lee great customer service…
Spoke with Lee great customer service very patience
July 15, 2026
Unprompted review
Reply from GO Outdoors - Bury
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Go outdoors fishing tackle experience
The staff were so helpful and accomodating and all 3 people I encountered especially Neil went above and beyond what I experience in most stores.As I'm disabled and basically had,had enough with the pain in my knees and hips, Neil mentioned something downstairs at the till which interested me and as I felt I couldn't manage another trip upstairs he went up and brought it down for me to look at. I also purchased that item which just shows that going the extra mile can mean further sales. An excellent experience with each member of staff being very dedicated,friendly and all appearing to enjoy their jobs.Also for somewhere I didn't know that actually sold fishing tackle,I will certainly be visiting again as I found it also to be very competitively priced too.
July 9, 2026
Unprompted review
Reply from GO Outdoors - Bury
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Great service
Great service, great product. Lee was great on the till and helpful
July 14, 2026
Unprompted review
Reply from GO Outdoors - Bury
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Spoke to Lee
Spoke to Lee. Was amazing with setting up my new membership. Really helpful and lovely
July 14, 2026
Unprompted review
Reply from GO Outdoors - Bury
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Great Customer Service - Neil at Bury Go Outdoors
Bought a large tent from Go Outdoor in Bury 12/18 months ago and unfortunately one of the valves on one of the air arches had failed 😞. I called into store and Neil was super at understanding what had happened looking at the air arch and resolved my problem by sourcing a replacement air arch. All within a week. Thanks Neil! You are a credit to Go Outdoors. Great customer service
June 29, 2026
Unprompted review
Reply from GO Outdoors - Bury
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Served today by Tom in Bury.
Served today by Tom in Bury.
Came in to buy a load of camping gear and some replacement poles for my tent.
Tom offered to not only replace, but then repair the existing poles and fit with the new. Meaning I wouldn't have the hassle of trying to do so myself.
I left Tom with the poles whilst I went off get other stuff. Came back and it was all done, behind the till and good to go.
Great service. And a great shop.
July 12, 2026
Unprompted review
Reply from GO Outdoors - Bury
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Neil provided excellent customer…
Neil provided excellent customer service. A bike I purchased from the Wigan branch needed adjusting and unfortunately the bike tech was on his lunch. Seeing this was a quick fix, Neil made the adjustment and I was on my way.
July 5, 2026
Unprompted review
Reply from GO Outdoors - Bury
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Very helpful on buying a new bike
Made a big ticket purchase of an electric bike today at Go Outdoors, so understandably I had a few questions. Tom was really helpful in answering them and offering advice. I feel confident that if I have any issues I'll be able to bring the bike back in and get any help I need. The entire process was easy, and I managed to get myself home on the bike afterwards! Feels great and I'm looking forward to using it day to day.
July 7, 2026
Unprompted review
Reply from GO Outdoors - Bury
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Brilliant, helpful staff.
Well maintained store. Really helpful staff. We wanted to buy shorts for my husband and needed to renew my membership to take advantage of the membership prices. I also wanted to use the discount provided by my Blue Light card.
Two members of staff, Dave and Thando, were brilliant in helping me to navigate the process and they assisted us with ordering some shorts online too. They were helpful and very patient. Great customer service!
It’s a pity that when the shorts arrived they had marks on them so I had to get a refund.
June 29, 2026
Unprompted review
Reply from GO Outdoors - Bury
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Dan was very knowledgeable and helpful
Dan was very knowledgeable and helpful, will shop again
July 6, 2026
Unprompted review
Reply from GO Outdoors - Bury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
The woman at the desk who served me was…
The woman at the desk who served me was really helpful
June 28, 2026
Reply from GO Outdoors - Bury
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Helpful staff member
Tom in Bury store was very helpful at the checkout today 😀
July 5, 2026
Unprompted review
Reply from GO Outdoors - Bury
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
The Bury store is fab
The Bury store is fab - we visit here all the time and the staff are always so friendly. Today we were served and supported by Tom who was amazing helping us to choose a bike pump and a camping fridge... He went above and beyond with his support, especially helping us choose the fridge! Great store and great staff. Thank you!
July 5, 2026
Unprompted review
Reply from GO Outdoors - Bury
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
I was served today by Tom and his…
I was served today by Tom and his customer service aswell as his skills were fantastic made my day👍🏾👍🏾would recommend go out doors bury
July 5, 2026
Unprompted review
Reply from GO Outdoors - Bury
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
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