Had to make a bit of an emergency stop over to get husbands hydraulic bike brake fixed at go outdoors cycle section in Bury From the moment we met Tom the technician he gave us a verbal quote an... See more
Company replied
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Went in with my son who has just started fishing, something I know nothing about! We were served by Lee who couldn’t have been more helpful. He explained the essentials that my son needed all at a rea... See more
Company replied
Visited the Bury store today and was helped out by two very helpful members of staff. Neil in particular provided great help choosing a camping stove and demonstrated how to fit the gas. He took the t... See more
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The store is spacious and well laid out. Staff are friendly. Bought a jacket today. Almost got charged £10 more as the till price was incorrect. Unfortunately the security tag had not been removed,... See more
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Company details
About GO Outdoors - Bury
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
52 Angouleme Way, BL9 0BT, Bury, England, United Kingdom
- 0161 393 9361
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
You sent my order in 2 separate posts…
You sent my order in 2 separate posts and then refunded me for 1 item, just a thought we will wait until the full order is done then send only one postage
June 4, 2026
Reply from GO Outdoors - Bury
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Tent and camping advice
Called into the store yesterday to look at options for a new tent. We had the good fortune of being assisted by Callum who could not have been more helpful. He was very patient with our amateur questions and handled them with good humour. His advice went beyond the equipment and into tips for setting up camp etc. Once we decide the exact tent we want we will return to GO Bury.
June 10, 2026
Unprompted review
Reply from GO Outdoors - Bury
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Tom yet again provided an excellent…
Tom yet again provided an excellent service, fixing my Sons bike which needed a puncture fixing and spokes
June 9, 2026
Unprompted review
Reply from GO Outdoors - Bury
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Tom!
Tom served us, really helped us out picking some beginner fishing gear was awesome with us.
June 8, 2026
Unprompted review
Reply from GO Outdoors - Bury
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Super helpful
Tony was super helpful both with the water sports wear and on the till. Great customer service!
June 7, 2026
Unprompted review
Reply from GO Outdoors - Bury
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Helpful & friendly staff
Tom was brilliant! Really helpful and friendly. Thank you!
June 7, 2026
Unprompted review
Reply from GO Outdoors - Bury
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Bury
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Bury
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Go Outdoors Customer Care Team
Top customer service
Tracey was class super easy really helped me out Thanks :)
June 5, 2026
Unprompted review
Reply from GO Outdoors - Bury
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Came into the store quitetom a few weeks…
Came into the store quite a few weeks ago and I have just found my go outdoors QR code I told the The guy Tom I would leave a review for his excellence service that evening
I forgot all about it so I doing it now he was amazing. It took awhile at the counter but he sorted everything out for me due to looking online for different sizes. Thanks
May 16, 2026
Unprompted review
Reply from GO Outdoors - Bury
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Tent pole fix from Tom
Great service from Tom today! He offered professional and speedy support to me whilst fixing my tent poles. He also gave me great advice about new tents. I was very pleased when he carried my very heavy bag of poles down the stairs too! Great service. I will be recommending to others.
June 1, 2026
Unprompted review
Reply from GO Outdoors - Bury
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
The staff were very friendly and super…
The staff were very friendly and super helpful, particularly Lee
May 23, 2026
Unprompted review
Reply from GO Outdoors - Bury
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Customer service is brilliant
Customer service is brilliant, very satisfied and there staff are very knowledgeable when it comes to bike repairs
Would recommend if you need repairs done
May 29, 2026
Unprompted review
Reply from GO Outdoors - Bury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Lee was exceptionally helpful on the…
Lee was exceptionally helpful on the phone and equally as helpful in store on Wednesday when I returned an item He was very polite and friendly on both occasions
May 27, 2026
Unprompted review
Reply from GO Outdoors - Bury
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Tom from the cycle department was…
Tom from the cycle department was extremely helpful and went over and above to help sort out a pair of tyres for my bike. Go Outdoirs are lucky to have him.
May 29, 2026
Unprompted review
Reply from GO Outdoors - Bury
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Tom in the bike department was super…
Tom in the bike department was super helpful and friendly when I needed some tyres and brake pads replacing, explained all the options, did it super quick and was really informative, great customer service!
May 29, 2026
Unprompted review
Reply from GO Outdoors - Bury
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Good selection got what we came for…
Good selection got what we came for (fishing baits) and spoke with lee on the till and got some good tips definitely recomend him and the shop itself
May 28, 2026
Unprompted review
Reply from GO Outdoors - Bury
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
We had a broken pole to our tent and…
We had a broken pole to our tent and Tom from the repairs department had it fixed in a matter of minutes, excellent service all round 5*
May 23, 2026
Unprompted review
Reply from GO Outdoors - Bury
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Fab experience yesterday we were buying…
Fab experience yesterday we were buying several large items for camping and the staff were so friendly and helpful even kept our shopping safe while we visited a couple of other shops so we could get home in taxi from there. Thank you.
May 26, 2026
Unprompted review
Reply from GO Outdoors - Bury
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Lee was very friendly and helpful and…
Lee was very friendly and helpful and is a credit to the store.
May 23, 2026
Unprompted review
Reply from GO Outdoors - Bury
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
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