Given the comparable size of this store (Caernarfon Express) to its closest neighbours at Bangor and Llandudno, we were pleasantly surprised by how helpful the staff were. Dewi was great, he offered... See more
Company replied
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See what reviewers are saying
Fantastic customer service at this store today and every other time we visit. Mat always helps with what we need, has fantastic knowledge and a lot of patience. Brilliant store!
Company replied
I recently went into our local go outdoors and was totally ignored by the staff. Infact the man who was in there, not sure if he is manager, but I was looking at foot ware and he walked between me and... See more
Company replied
We visited the Caernafon Gooutdoor store earlier today. As we were looking at Fridges and cool boxes an assistant asked if we needed help. His name was Dewi. Very knowledgeable and helpful with our qu... See more
Company replied
Company details
About GO Outdoors - Caernarfon (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Dinas Garage, Dinas, LL54 7YN, Caernarfon, United Kingdom
- 01286 800125
4.8
Excellent
209 reviews
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The staff at the Dinas store were very…
The staff at the Dinas store were very helpful and very plesant.Awyas the same everytime I visit and if I can't find what I need they are always on hand to help
January 1, 2023
Reply from GO Outdoors - Caernarfon (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Would prefer you to mark CLEARLY how…
Would prefer you to mark CLEARLY how much your items on display ACTUALLY costs .
No surprises at the till please .
December 29, 2022
Reply from GO Outdoors - Caernarfon (Express)
Hi Idris,
Your review has been greatly appreciated.
I am sorry to hear about the confusion regarding the prices.
We hope you had a great experience with us and we look forward to seeing you again soon.
Regards,
Siham,
GO Outdoors Online Review Team.
I was dealt with in my first language…
I was dealt with in my first language (Welsh) and given all the right advice and guidance for me to purchase what I was after.Thank You l
December 23, 2022
Reply from GO Outdoors - Caernarfon (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Very helpful and cheerful.
December 22, 2022
Reply from GO Outdoors - Caernarfon (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
The person serving so helpful ?(Ed)
December 21, 2022
Reply from GO Outdoors - Caernarfon (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Caernarfon (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Very helpful staff as well as a good…
Very helpful staff as well as a good product offering at a competitive price.
December 11, 2022
Reply from GO Outdoors - Caernarfon (Express)
Hi Adrian,
I appreciate you taking the time to leave us this review.
I am pleased to hear that you had a great experience in one of our stores and are happy with the pricing of our products.
We look forward to seeing you again soon.
Thanks,
Ifrah,
Go Outdoors Online Review Team.
Thank you Caernarfon store
Thank you Caernarfon store. Great service from the guys. Always a pleasure to shop here. Needed an insulated jacket for my wife. Got a great OEX jacket down to £99 from £300!
December 16, 2022
Unprompted review
Reply from GO Outdoors - Caernarfon (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Good new sale in the store for xmas
Good new sale in the store for xmas, such a well looked after store, all clean and tidy. Staff were well attentive and punctual.
Have a good xmas
December 15, 2022
Unprompted review
Reply from GO Outdoors - Caernarfon (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Excellent service as always from the…
Excellent service as always from the team at Caernarfon
December 12, 2022
Unprompted review
Reply from GO Outdoors - Caernarfon (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
They've finally changed over
They've finally changed over, very tidy and everything clearly priced.
Served by a lovely lady at the till, which explained the benefits of the new membership card, awesome.
I'll be back soon
December 5, 2022
Unprompted review
Reply from GO Outdoors - Caernarfon (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
First time in the new store
First time in the new store, a very pleasant experience from friendly staff. Reviewing after recieving a thank you note with my receipt
December 4, 2022
Unprompted review
Reply from GO Outdoors - Caernarfon (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Welcome to the area Go outdoors
Welcome to the area Go outdoors! Good little shop, fair prices and even got a members card
December 4, 2022
Unprompted review
Reply from GO Outdoors - Caernarfon (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Very helpful and polite staff
Very helpful and polite staff and took time to make sure all was ok with my purchase
Resolved my returns and replacement with ease
December 4, 2022
Unprompted review
Reply from GO Outdoors - Caernarfon (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
This small Go Outdoors store is handy.
This Go Outdoors Express store is very convenient to where I live.
December 3, 2022
Unprompted review
Reply from GO Outdoors - Caernarfon (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
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