Given the comparable size of this store (Caernarfon Express) to its closest neighbours at Bangor and Llandudno, we were pleasantly surprised by how helpful the staff were. Dewi was great, he offered... See more
Company replied
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See what reviewers are saying
Fantastic customer service at this store today and every other time we visit. Mat always helps with what we need, has fantastic knowledge and a lot of patience. Brilliant store!
Company replied
I recently went into our local go outdoors and was totally ignored by the staff. Infact the man who was in there, not sure if he is manager, but I was looking at foot ware and he walked between me and... See more
Company replied
We visited the Caernafon Gooutdoor store earlier today. As we were looking at Fridges and cool boxes an assistant asked if we needed help. His name was Dewi. Very knowledgeable and helpful with our qu... See more
Company replied
Company details
About GO Outdoors - Caernarfon (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Dinas Garage, Dinas, LL54 7YN, Caernarfon, United Kingdom
- 01286 800125
4.8
Excellent
209 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from GO Outdoors - Caernarfon (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Caernarfon (Express)
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
It was a cold and wet morning during…
It was a cold and wet morning during the half term holidays and I wa ted a rain jacket for my son to go to football camp early that day. I was at the shop 8:55am, although the shop wasn’t open, they allowed us in to buy a jacket and it was no trouble at all for them. I bought a durable peter storm rain coat for my son and I’m very pleased with the product. I’m even more grateful for the excellent customer service and help we received to choose the right coat before 9am. It was much appreciated so that my son was dry and had a great day in the rain.
February 22, 2023
Unprompted review
Reply from GO Outdoors - Caernarfon (Express)
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Caernarfon (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Staff were helpful while helping me…
Staff were helpful while helping me find a lightweight and water repellant walking trouser. Selected a few for me to try on and compare, walked out having bought a new pair and some new socks, you can never have enough socks!!
February 20, 2023
Unprompted review
Reply from GO Outdoors - Caernarfon (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Sales team really helpful
February 12, 2023
Reply from GO Outdoors - Caernarfon (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Great prices for quality outdoor…
Great prices for quality outdoor clothing. Love the members pricing
February 11, 2023
Reply from GO Outdoors - Caernarfon (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Membership for £5 and I saved over £50…
Membership for £5 and I saved over £50 on my jacket, brilliant prices.
February 12, 2023
Unprompted review
Reply from GO Outdoors - Caernarfon (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
good experience overall
A well run shop with very helpfull staff. An all round wonderful experience! Would reccommend to anyone!
January 18, 2023
Unprompted review
Reply from GO Outdoors - Caernarfon (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Very knowledgeable and helpful staff
Very knowledgeable and helpful staff. Helped me find exactly what I was looking for. Impressive range of stock. I’ll be back!
February 4, 2023
Unprompted review
Reply from GO Outdoors - Caernarfon (Express)
Hello,
Thank you for clicking on 5 stars, your feedback genuinely matters to us.
I hope your next shopping trip is just as good.
All the best,
Go Outdoors Customer Care Team
The retail is in the detail
Wow! What a great place this is, with exceptional staff and with a smile. If only all retail stores were as nice to shop at! Well done to the team, especially the young manager who served me.
February 8, 2023
Unprompted review
Reply from GO Outdoors - Caernarfon (Express)
Hi,
We're really glad you took time out to rate us as 5 stars here on Trustpilot. Hopefully we can deliver more wow experiences for you in the future.
Thanks again,
Go Outdoors Customer Care Team
Go outdoors goodness
Still the same stock more or less than millets but great store. Friendly staff.
February 4, 2023
Unprompted review
Reply from GO Outdoors - Caernarfon (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Excellent customer service
Excellent customer service, very friendly staff, quality products highly recommend 😊
January 16, 2023
Unprompted review
Reply from GO Outdoors - Caernarfon (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Bought a nice warm Oex down jacket…
Bought a nice warm Oex down jacket today. Staff were pleasant and very helpful.
February 8, 2023
Unprompted review
Reply from GO Outdoors - Caernarfon (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
The shop manager Mat was really…
The shop manager Mat was really helpful. He spent time with me and helped me find a coat that was perfect for my needs.
February 8, 2023
Unprompted review
Reply from GO Outdoors - Caernarfon (Express)
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Well stocked little store
For a small store there were plenty of essentials to buy and the staff were very helpful.
January 23, 2023
Reply from GO Outdoors - Caernarfon (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Caernarfon (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Very helpful and knowledge staff
January 22, 2023
Reply from GO Outdoors - Caernarfon (Express)
Hi Patricia,
I appreciate you taking the time to leave us this review.
I am pleased to hear that you were able to find the help you needed.
We hope you had a great experience with us and we look forward to seeing you again soon.
Thanks,
Georgiana,
Go OutDoors Online Review Team.
Reply from GO Outdoors - Caernarfon (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Caernarfon (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
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