We were looking for a waterproof jacket, we hadn’t been in the shop for long before we were approached by a lovely smiling, friendly member of staff asking if we needed any assistance (clearly we... See more
Company replied
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We visited the store to buy a pair of walking shoes. I cannot recommend Kane enough. He was incredibly patient yet very helpful even though I was an extremely picky customer! (Why are women’s walking... See more
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No stock in store even though showed online. Male staff member very unhelpful. Ordered online, got as far as Evri delivery depot where the status never changed, then called to chase delivery as past d... See more
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I’ve been in an out this shop 3-4 times this week to try and sort out different tents and problems that kept cropping up. Every single time I went in Steven met us with help and kindness and just an a... See more
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Company details
About GO Outdoors - Cambridge
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Unit 4 The Beehive Centre, CB1 3ET, Cambridge, United Kingdom
- 03443 876771
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
No one available to ask for boot sizes
No one available to ask for boot sizes, changing room locked couldn’t find anyone to open them. Poor customer service on the tills. But got the items I wanted so that’s the only reason for any score.
October 9, 2025
Reply from GO Outdoors - Cambridge
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Walking boots…
I had an extremely helpful girl ( unfortunately I didn’t get her name) helping me to choose a pair of walking boots. She was very knowledgeable & patient with me while I decided on a pair
October 8, 2025
Unprompted review
Reply from GO Outdoors - Cambridge
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Real bargains as well as better quality…
Real bargains as well as better quality brands, all sizes in stock , good friendly knowledgeable service ( Steven)
October 3, 2025
Unprompted review
Reply from GO Outdoors - Cambridge
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Membership paid but NOT renewed. The last time I shopped at GO Outdoors…
The last time I shopped at GO Outdoors I was informed that my membership for the store had expired and I need to renew this membership in order to have the discounted price. It was duly renewed with the amount deducted with the purchase. Purchased 2 packs of 4 canisters camping gas and other goods, unfortunately do not have the receipt .
I was at the store yesterday to make another purchase but was informed AGAIN that my membership has expired.
It is my opinion that it is criminal/falsification of sales records on merchandise/ membership records to warrant investigation. Monies were taken but membership NOT renewed/ received. Customer Nbr. 10090963265. Please send hard copy of my membership card.
Unless I hear from you in 10 Workdays, this complaint shall be forwarded to the Trading Standards to instigate procedures.
September 23, 2025
Unprompted review
Reply from GO Outdoors - Cambridge
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Nice clothes
Alex helped me find what I needed and explained how their discounts work. Clothes have good material quality and friendly prices.
September 13, 2025
Unprompted review
Reply from GO Outdoors - Cambridge
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Good for range and service
Wide range of stock. Good selection of suppliers. Online service good. Real stores for handling items and trying on.
September 15, 2025
Reply from GO Outdoors - Cambridge
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Found just what I needed…
Needed a light shower proof jacket in a hurry. Found just what I needed at Cambridge (Beehive) store, helpful staff, pleasant visit, will shop there again.
September 10, 2025
Reply from GO Outdoors - Cambridge
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Cambridge
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
works well
The chaps in store knew just where to send me and I found what I wanted in no time.
The cooler works well but it does seem to suck moisture out of the air more than my old one did.
August 26, 2025
Reply from GO Outdoors - Cambridge
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Cambridge
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Great experience during my visit to the…
Great experience during my visit to the fishing department. Received great assistance from Audrey during my visit.
August 17, 2025
Unprompted review
Reply from GO Outdoors - Cambridge
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
I purchased 2 packs of socks with holes in them
I purchased 2 packs of socks, when I got got home i found a hole which should have been picked up at quality control at manufacturing
I had to drive back to the Cambridge store to exchange
Exchange process was ok
Annoying that sub standard socks was sold in the first place
August 1, 2025
Reply from GO Outdoors - Cambridge
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Good products and prices
Good products and prices. Thank you Kay for the good service.
July 26, 2025
Unprompted review
Reply from GO Outdoors - Cambridge
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Cambridge
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Excellent Service!
It's been a, long time since I have encountered such fabulous customer service. Kane was not only really knowledgeable but really bloody patient too! I felt I received honest and helpful advice from him. A great ambassador for Go Outdoors brand
July 21, 2025
Unprompted review
Reply from GO Outdoors - Cambridge
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Drew has been great
Drew has been great ! Really helpful and went above and beyond to help !!!
July 26, 2025
Unprompted review
Reply from GO Outdoors - Cambridge
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Ross & Rebekah
Ross & Rebekah were both super helpful yesterday. Ross gave lots of guidance around the store and Rebekah was very friendly at the till. Both of their customer service skills are top notch.
July 23, 2025
Unprompted review
Reply from GO Outdoors - Cambridge
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Joe gave me great advice on a jacket…
Joe gave me great advice on a jacket for myself and my son today!
July 19, 2025
Unprompted review
Reply from GO Outdoors - Cambridge
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent experience
Excellent experience at the Cambridge store when Joe helped me chose sportswear. Joe was super helpful and guided me on styles & sizes to suit; he listened to my colour choices and was able to show me around the store. I liked that Joe highlighted sales and discounted items so l felt l got really good value for money. Well done! Great work, great team will definitely be back.
June 7, 2025
Unprompted review
Reply from GO Outdoors - Cambridge
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Really helpful staff
Really helpful staff, at least 4 different staff helped us find things and made recommendations. Will definitely return.
July 14, 2025
Unprompted review
Reply from GO Outdoors - Cambridge
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
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