Such a clean fresh environment. Loved how it’s set up with plenty of room to browse. The only downside side was that we wanted to try on some of the waterproof jackets but because of all the securi... See more
Company replied
Location
Switch locationThe Brewery Quarter, Henrietta Street, GL50 4AA Cheltenham, England, GB
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See what reviewers are saying
Luke was super welcoming and friendly, we had a nice chat during checkout and the service was fab. Luke helped me renew my membership and applied my discount. 100% service. Thanks Luke!
Company replied
Ollie was very helpful in showing me where i needed to look for the item i was searching for. Luke was great at the till, patient and informative. I later had dealings with Gus, who was equally hel... See more
Company replied
Great experience in GO Outdoors again. I was helped by Morgan when I needed to try on a jacket, she unlocked the coat and waited patiently whilst I tried it on and asked questions. Very helpful!
Company replied
Company details
About GO Outdoors - Cheltenham (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
The Brewery Quarter, Henrietta Street, GL50 4AA, Cheltenham, England, United Kingdom
4.9
Excellent
402 reviews
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Good customer service
February 20, 2026
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Came here to switch up a jacket that I…
Came here to switch up a jacket that I purchased (bought the wrong size). Emma was super helpful and polite. High street retail is really struggling in the Uk because of insane levels of tax and the rise of online shopping. One things stores CAN do is make sure shop assistants are pro active with help and advice - and that’s the case here.
February 15, 2026
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Very helpful advice
Very helpful advice from Leah and Luke when buying walking trousers.
February 13, 2026
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Helpful advice from Andrew at the…
Helpful advice from Andrew at the Cheltenham store. No size in my original choice but helped with alternative, a better walking boot. Helped with membership set up and extra offers. Overall very pleased with my first purchase from Go outdoors. Won't be the last I'm sure.
February 13, 2026
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Good knowledge by Andy with good…
Good knowledge by Andy with good recommendations
Excellent value
All makes had my size too.
February 13, 2026
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
luke was very accommodating, great customer service great character
luke was very accommodating
February 13, 2026
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Great staff - helpful and personable! Prices very competitive….
We visited to buy walking boots which we had seen on-line and all the staff members we encountered were helpful and polite. James also went on to help hubbie find a suitable t-shirt for hilly walking and although new to the job, he was knowledgeable and found hubbie what he wanted. I think James will prove to be a great asset…..
Additionally GoOutdoors is competitively priced.
All in all a good experience.
February 12, 2026
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Very good Service
Been meaning to come to the shop for a while now. James has been very patient and helpful in helping me find a coat.
Really friendly staff.
February 12, 2026
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Lovely staff members very helpful and…
Lovely staff members very helpful and happy
February 12, 2026
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Best sale price on Merrell hiking shoes…
Best sale price on Merrell hiking shoes - Andy was exceptional, knowledgeable and helpful! Great store!
February 11, 2026
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Really pleased with my experience at…
Really pleased with my experience at the store. Leah really helped me in choosing which coat I needed/wanted her knowledge was great. I actually bought 2 different coats to help with different weather conditions that I wanted. Also to Ben for serving at the tills.
February 11, 2026
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Scarpa Ladies walking boots
We went to GO Outdoors for a pair of ladies Scarpa walking boots. Andy was very helpful and brought out several different sizes. He then explained how a different model of Scarpa boot might fit differently and proceeded to bring out several more boots to try, and encouraged my wife to have a wander around the store and try them on the terrain frame. We ended up with a pair of boots that my wife finds very comfortable and have improved her hillwalking experience.
January 29, 2026
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Amazing service!
Went in for a jacket, had great help and service from multiple staff, special shout out to lLuke for being especially great!
February 7, 2026
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Go Outdoors Customer Care Team
Friendly, Knowledgable and Helpful!
Choosing some walking shoes Alan was extremely helpful and knowledgable about the features of the shoes I liked the look of, especially when explaining the difference between those stating they were waterproof and those that featured Gortex. Rebecca and the checkout was also very friendly and helpful. Overall a very good experience.
February 3, 2026
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Great service from Neil was fast and…
Great service from Neil was fast and efficient in helping us find the exact pair of shoes my dad wanted for his birthday. Would come to shop here again!
January 31, 2026
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Hi
Many thanks for taking some time to give us a 5 star review. We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Luke provides excellent service
Bought a couple of jackets 2 days ago from the Cheltenham High St shoo
Luke at the till was incredibly helpful, professional and courteous and is a real credit to Go Outdoors. If I were a competitor, I'd definitely try to prize him away.
January 28, 2026
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Reply from GO Outdoors - Cheltenham (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Very friendly and helpful staff
January 10, 2026
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Cheltenham (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Very happy with my purchases in store
Very happy with my purchases in store. Luke provided very welcoming, helpful and friendly customer service. I look forward to using my new kit very soon!
January 21, 2026
Unprompted review
Reply from GO Outdoors - Cheltenham (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
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