GO Outdoors - Chichester (Express) Reviews 

122
TrustScore 4.5 out of 5

4.6

South Street 4, PO19 1EH Chichester, England, GB


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See what reviewers are saying

Rated 2 out of 5 stars

I made a special trip to buy the chemical toilet fluid which I’d checked the store had in stock. When I arrived at the store I asked 4 times for help as to where it was. I’d left my partially... See more

Company replied

Rated 5 out of 5 stars

What an amazing experience getting the right boots at the get go! I thought the fit was good until tweeked with innersoles that support the whole foot especially the arches. Michel, although there cov... See more

Company replied

Rated 5 out of 5 stars

We were met with very friendly staff who were helpful in assisting us with choosing a new pair of walking boots each. Mason was particularly helpful and showed a genuine interest in our needs. He show... See more

Company replied

Rated 5 out of 5 stars

Couldn't have asked for better service today in the Chichester store. We were served by Mason today and he was amazing! We went in wanting advice on purchasing several items of kit needed for Duke of... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Chichester (Express)

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • South Street 4, PO19 1EH, Chichester, England, United Kingdom

4.6

Excellent

TrustScore 4.5 out of 5

122 reviews

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4.6

All reviews

(122)

35,367 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service and really friendly team…

Great service and really friendly team mate, greeting upon entry and then follow up when needed. Issues with membership number but made sure to take the time to sort out for us.

March 19, 2025
Unprompted review
GO Outdoors - Chichester (Express) logo

Reply from GO Outdoors - Chichester (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great help in the store

Great help in the store! Adam was great in helping me and my partner get all the kit we needed for our upcoming trip.

March 8, 2025
Unprompted review
GO Outdoors - Chichester (Express) logo

Reply from GO Outdoors - Chichester (Express)

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very happy customer…

As soon as I walked through the door I was looked after. Different styles of footwear were discussed in the end I believe I ended up with the footwear which exactly covered my requirements. Well done and good luck with the new shop.

March 5, 2025
GO Outdoors - Chichester (Express) logo

Reply from GO Outdoors - Chichester (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service and price

We were looking for some walking shoes and waterproof tops, and Catherine was especially helpful and brought some excellent suggestions and sizes, and was extremely accommodating. She found the best price for us, and we were very happy with what we bought.

March 1, 2025
Unprompted review
GO Outdoors - Chichester (Express) logo

Reply from GO Outdoors - Chichester (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Super customer service

Great shopping experience at Go Outdoors in Chichester. I wanted a new waterproof jacket and Elliot was brilliant in helping me sift through the options super fast. He has great technical knowledge about the performance of fabrics. Very pleased with my purchase. Great product at a reasonable price. Thanks Elliot!

February 27, 2025
Unprompted review
GO Outdoors - Chichester (Express) logo

Reply from GO Outdoors - Chichester (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service and shoes

Mason, the assistant who served us, was very attentive, knowledgeable and helpful. My friend and I are both very pleased with the walking shoes we bought.

February 24, 2025
Unprompted review
GO Outdoors - Chichester (Express) logo

Reply from GO Outdoors - Chichester (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great customer service and a bargain…

Great customer service and a bargain buy winter Peter Storm coat

February 25, 2025
GO Outdoors - Chichester (Express) logo

Reply from GO Outdoors - Chichester (Express)

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Lovely well stocked store

Lovely well stocked store
Very friendly & helpful member of staff
Very much Liked the £5 Annual membership scheme which I joined for discounts & benefits
Great idea!

February 20, 2025
GO Outdoors - Chichester (Express) logo

Reply from GO Outdoors - Chichester (Express)

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Thanks Mason

Thanks Mason for your help on 23.2.25. It was much appreciated!

February 23, 2025
Unprompted review
GO Outdoors - Chichester (Express) logo

Reply from GO Outdoors - Chichester (Express)

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Thanks to assistant Zoe who had good…

Thanks to assistant Zoe who had good knowledge and gave me the right advice to enable me to choose the right walking boots. Very happy with my purchase

February 17, 2025
Unprompted review
GO Outdoors - Chichester (Express) logo

Reply from GO Outdoors - Chichester (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

The staff at the Chichester store were…

The staff at the Chichester store were extremely polite and helpful. I commend the young female member of staff who was patient and gracious when my neice failed to make a decision after trying on numerous pairs of walking boots.

February 14, 2025
GO Outdoors - Chichester (Express) logo

Reply from GO Outdoors - Chichester (Express)

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I popped in here yesterday

I popped in here yesterday, just to have a look around and not really to purchase anything. I got a very warm welcome from MASON and as I browsed he was attentive without being intrusive. Mason was very knowledgable and helpful and I did end up making a purchase. Top marks to Mason, nothing was too much trouble for him and I am very please new jacket. Thank you

February 12, 2025
Unprompted review
Rated 5 out of 5 stars

Thankyou 😊

I was looking fir a particular type of glove and the shops l rued wee not helpful, however in GoOutdoors, I was pleased to experience a more positive response in this shop to what l was looking for, Mason,who was friendly and very helpful, looked for me and we found a great solution 👍

February 12, 2025
Unprompted review
Rated 5 out of 5 stars

Great source of footwear.

I've bought men's footwear and clothing since it was Millets, especially Peter Storm footwear.

I usually drop in when in town (Chichester)
Good, friendly, helpful staff.
Go Outdoors offered discount for joining mailing list. A bought a pair of boots All good.

January 31, 2025
Rated 5 out of 5 stars

Attentive Listenimg and Helpful

I was served by Mason who listened to my description of the type of walkimg boot I wanted and got it immediatly! He imtroduced me to the card which gave a discount.
I later discovered the same boot cheaper online. I phoned and spoke to Evana who was very helpful and refunded the difference.

January 28, 2025
Unprompted review

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