Bought some Boots and many other trekking items over several weeks. Received excellent professional service each time especially from Charlie. He is very knowledgeable about his products, takes time t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The woman who served me, seemed to have good product knowledge; and focussed upon serving me. I don't recall the exact day of my store visit offhand, but remember buying a black Peter Storm "Active" t... See more
Company replied
I had a brilliant experience buying a pair of Merrell Moab 3 Vent walking shoes at the Derby Go Express store this morning and I popped back for a second pair this afternoon, prompted by the great pri... See more
Company replied
Sadly the shop is closing after many years as an outdoor shop under Millets previously. But the good news is the great reductions. The enthusiastic Dale showed me how to become a member of Go Outdoo... See more
Company replied
Company details
About GO Outdoors - Derby (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
1 East Street, DE1 2AU, Derby, Derbyshire, United Kingdom
- 01332 419719
4.6
Excellent
133 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was after a pair of walking shoes
I was after a pair of walking shoes, which I have now purchased. The assistant (Charlie) was knowledgeable and attentive. I was offered several pairs to try and the merits of each was explained. I have used the express store in preference to the larger outlet on Pride Park (which I originally tried) as the service was more focused and easier to try multiple shoes on without having to track down the assistant in the larger store to try other pairs.
July 24, 2023
Unprompted review
Reply from GO Outdoors - Derby (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Diana and I had an excellent customer…
Diana and I had an excellent customer experience from Charlie and James. They were helpful, attentive and friendly. We would recommend this Go Outdoors.
July 8, 2023
Unprompted review
Reply from GO Outdoors - Derby (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Frustrating
The service was generally ok but the assistant left the security tag on a jacket I had purchased. The alarm did not trigger and I only discovered it at home. Therefore I had to make a second journey back to the shop to have it removed. Frustrating.
July 14, 2023
Reply from GO Outdoors - Derby (Express)
Hi Paul,
Thank you for taking the time to leave us this review.
I'm sorry to read about your recent disappointing shopping trip to one of our stores.
If you could please contact us at onlinereviews@gooutdoors.co.uk quoting the review reference #TP36954 in your email. Please also provide the store you went in and your purchase receipt so we can assist you with this further.
We look forward to hearing from you.
Thanks,
Anthony,
Go Outdoors Online Review Team
Great choices but staff could be a…
Great choices but staff could be a little more helpful
July 13, 2023
Reply from GO Outdoors - Derby (Express)
Hi Matt,
I appreciate you taking the time to leave us this review.
Thank you for your feedback, this helps us to improve our service for everyone.
We hope you had a great experience with us and we look forward to seeing you again soon.
Thanks,
Mohammed,
Go Outdoors Online Review Team.
Great advice and products
Visited the Go outdoors express store in Derby city centre. I was pleasantly surprised by how all the staff were so friendly and helpful. We were buying equipment for my daughters DofE trip and we had the best advice provided by Charlie who was working upstairs. He took lots of time going through all the options but never pressured us to buy. We brought some great items and Charlie even reminded us about the DofE savings which is really wonderful and helpful. I can really recommend this store and Go outdoors you must be congratulated on your employees and their customer service skills. Thanks especially to Charlie for his patience as we asked so many questions.
July 9, 2023
Unprompted review
Reply from GO Outdoors - Derby (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Hiking Boots
Attended the Express GoOutdoors store in Derby City Centre at the Weekend. Greeted by Charlie upstairs whom was really professional and was extremely knowledgable regarding hiking and all things walking. My daughter needed hiking boots for a charity trip to Nepal this Summer and he assisted us in choosing the correct hiking boots and the best ones to suite our budget. He was realistic in what kind of footwear she needed which I was really grateful about. Charlie was really knowledgeable about boots including, sizing, when is best to try them on, breaking them in and how to care for the boots as well which will help keep them going for years to come. Overall, we had an excellent experience - Thank you Charlie 👍🏻
July 8, 2023
Unprompted review
Reply from GO Outdoors - Derby (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Found what I was looking for easily
Found what I was looking for easily, lots of choice and good value for money, especially with the use of the membership card!
July 4, 2023
Reply from GO Outdoors - Derby (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Really good customer service
July 2, 2023
Reply from GO Outdoors - Derby (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Returns issue solved
I had a returns issue for boots that I'd purchased. James and Dale were helpful in resolving the issue to my satisfaction.
July 1, 2023
Unprompted review
Reply from GO Outdoors - Derby (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
I don't like your pricing
I don't like your pricing, in the Derby store you display a price on the item or racking but at the till the discount or price alteration doesn't match. Obviously, you tempt the customer in at a reduced price in the hope they leave not knowing they paid full price.
June 29, 2023
Reply from GO Outdoors - Derby (Express)
Hello Roger,
Thank you for taking the time to leave us a review!
I'm really sorry to hear about your recent shopping experience with us.
If you would like to discuss this further could you please email us at onlinereviews@gooutdoors.co.uk. Please include the reference #TP36227 as the subject and within the contents along with your full name, order number, email and billing address including postcode.
Regards,
Go Outdoors Online Review Team.
We were served by James N today
We were served by James N today, he was extremely attentive and friendly. Made our experience really easy.
June 26, 2023
Unprompted review
Reply from GO Outdoors - Derby (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Dale gave helpful and friendly service…
Dale gave helpful and friendly service today.
June 26, 2023
Unprompted review
Reply from GO Outdoors - Derby (Express)
Hello,
Thank you so much for the positive review.
We train our staff to a very high standard in customer service and we appreciate that you have commented on this.
We're pleased to see that you gave us 4 stars and hope you choose to shop with us again soon.
Regards,
Debbie,
GO Outdoors Online Reviews
Reply from GO Outdoors - Derby (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
The staff was very helpful and I…
The staff was very helpful and I managed to buy everything I needed for camping.
June 15, 2023
Reply from GO Outdoors - Derby (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Phoned the express store in Derby and…
Phoned the express store in Derby and explained what I was after. They kept the item aside and I picked it up as agreed.
June 13, 2023
Reply from GO Outdoors - Derby (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Thank you Dale for your help and…
Thank you Dale for your help and knowledge about different outdoor shoes
June 13, 2023
Unprompted review
Reply from GO Outdoors - Derby (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Love the fishing section!
June 6, 2023
Reply from GO Outdoors - Derby (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Derby (Express)
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Luvi was a true ambassador
Luvi was very knowledgeable and offered helpful tips and advice. Attentive staff, made the whole experience seamless.
May 29, 2023
Unprompted review
Reply from GO Outdoors - Derby (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Derby store
Derby store - served by Kerry. Very helpful at the till, making all the various cards/discounts available that day work out the best that they could for us. Saved a good chunk of money thanks to her knowledge. Thanks!
April 27, 2023
Unprompted review
Reply from GO Outdoors - Derby (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.