Bought some Boots and many other trekking items over several weeks. Received excellent professional service each time especially from Charlie. He is very knowledgeable about his products, takes time t... See more
Company replied
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See what reviewers are saying
The woman who served me, seemed to have good product knowledge; and focussed upon serving me. I don't recall the exact day of my store visit offhand, but remember buying a black Peter Storm "Active" t... See more
Company replied
I had a brilliant experience buying a pair of Merrell Moab 3 Vent walking shoes at the Derby Go Express store this morning and I popped back for a second pair this afternoon, prompted by the great pri... See more
Company replied
Sadly the shop is closing after many years as an outdoor shop under Millets previously. But the good news is the great reductions. The enthusiastic Dale showed me how to become a member of Go Outdoo... See more
Company replied
Company details
About GO Outdoors - Derby (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
1 East Street, DE1 2AU, Derby, Derbyshire, United Kingdom
- 01332 419719
4.6
Excellent
133 reviews
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Really enjoyed the last couple of…
Really enjoyed the last couple of months mainly using the fishing side.Bait is good quality and well priced.However on my last two visits there was no worms, casters or magotts.You simply cant run out of these items and be a tackle shop.
May 7, 2023
Reply from GO Outdoors - Derby (Express)
Hello Perry,
I would like to thank you for your review.
I am sorry to read about any issues that you have had with your time in our store.
If you would like to discuss this further please feel free to get in contact with me using the following email address: onlinereviews@gooutdoors.co.uk quoting your reference number: TP33422, followed by your order number, full name and billing address including postcode.
Kind Regards,
Kingsley,
GO Outdoors Online Reviews Team
Polite customer service
May 5, 2023
Reply from GO Outdoors - Derby (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Fantastic customer service
James who served us was so helpful and insightful. He talked me through things that my son may need for the DoE. Great customer service. Thank you.
May 7, 2023
Unprompted review
Reply from GO Outdoors - Derby (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Staff polite and very helpful
Staff polite and very helpful, managed to get what I needed. James was courteous at all times
One croci’s m, I fid look at women’s hiking boots, it is not just Go Outdoors, I always leave with some frustration as to what boots are available, all are dark boring colours, black and brown, it does not entice me to spend my money, when are we going to bring in something different?!
May 5, 2023
Unprompted review
Reply from GO Outdoors - Derby (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Great service
Great service. Both of the lads helped me with renewing my membership card and was still able to apply me the discount.
May 4, 2023
Unprompted review
Reply from GO Outdoors - Derby (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Excellent service, great value!!
James was extremely helpful during our purchase and allowed me to try some items on for sizing.
He also helped us renew our membership so we got the members prices even without me having my card on me.
Excellent customer service and great value on the items.
April 29, 2023
Unprompted review
Reply from GO Outdoors - Derby (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
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