How shopping should be. Needed new walking trousers but having dropped my glasses off at the opticians for repair I was unable to read the labels on the garments. HARRIET was super helpful, helping... See more
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See what reviewers are saying
I went to the counter to renew my membership. Millie was most helpful. I chose myself some high end Merrell hiking boots, the shoe assistant despite having quite a few customers was most attentive. Ba... See more
Company replied
Went to look at the electric bikes and saw one that was perfect for me but didn't know much about electric bikes. We asked for help and advice and spoke to Craig, who was such a mine of information an... See more
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I was looking for a pair of ladies walking boots and was served by Xaina who was extremely helpful and friendly. Xaina measured my feet advised on styles and found me exactly what I was looking for. U... See more
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Company details
About GO Outdoors - Derby
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Ascot Drive, DE24 8ST, Derby, United Kingdom
- 01332 985940
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service and prices provided…
Excellent service and prices provided by Ella and Mel.
September 26, 2026
Unprompted review
Reply from GO Outdoors - Derby
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Excellent knowledge and customer service
Excellent knowledge and customer service
September 25, 2026
Unprompted review
Reply from GO Outdoors - Derby
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Gordon in fishing was superb
Gordon in fishing was superb. Learning from scratch and he was there to help. He was fantastic. Would definitely recommend go outdoors derby
September 25, 2026
Unprompted review
Reply from GO Outdoors - Derby
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Go Outdoors Customer Care Team
Lovely tidy store with friendly staff
Lovely tidy store with friendly staff. The lad on the checkout ‘Will’ was a credit to the store. Changed my address on my go outdoors account and engaged in conversation with my 3 year old grandson. I’ll be back again soon.
September 23, 2026
Unprompted review
Reply from GO Outdoors - Derby
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Great customer service from Will.
Great customer service from Will.
September 23, 2026
Unprompted review
Reply from GO Outdoors - Derby
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Fishing Department at Derby. a…
I needed some help with getting a fishing rod I had purchased second hand up and running. At the Derby branch of Go Outdoors in the fishing department, Andy was a tremendous help. His knowledge was amazing and he was so kind and helpful. For fishing supplies I would go nowhere else 😊
September 22, 2026
Unprompted review
Reply from GO Outdoors - Derby
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Derby
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
We intended to buy an e-bike at a…
We intended to buy an e-bike at a fairly basic price but Kai who was very knowledgeable about the various models persuaded us to spend twice as much! We are very happy with our purchase.
When the bike’s handlebar needed tweaking a little bit, the customer service was quick and efficient (Craig). I would definitely recommend this store.
August 31, 2026
Unprompted review
Reply from GO Outdoors - Derby
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Harriet and the team was fabulous and poi
Harriet was fabulous and pointed us in the right direction instantly! A really helpful group of people on hand to help as soon as you need it! Thanks again!
September 16, 2026
Unprompted review
Reply from GO Outdoors - Derby
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
My thanks to Xaina who was polite and…
My thanks to Xaina who was polite and helpful, friendly and positively encyclopaedic with her knowledge about trainers and Uber fast in getting out sizes to try and advice on fits. She is amazing !
September 12, 2026
Unprompted review
Reply from GO Outdoors - Derby
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Successful shopping
Excellent caring helpful service...xaina went above and beyond today... thank you very much
September 12, 2026
Unprompted review
Reply from GO Outdoors - Derby
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Xaina was absolutely amazing what a…
Xaina was absolutely amazing what a lovely person she was informed and listened to my needs and got me a good pair off boots. She was the only member off staff serving in the shoe department but she managed me and another customer in a professional way . Nice to meet a young person with great customer service and eye contact. I hope she is recognised for her amazing service. Well done lovely 🥰
September 11, 2026
Unprompted review
Reply from GO Outdoors - Derby
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Fred was great helping my son and I…
Fred was great helping my son and I pick out first fishing rod. He was knowledgeable and friendly and gave us loads of tips and pointers. Thanks Fred!
September 9, 2026
Unprompted review
Reply from GO Outdoors - Derby
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Xaina was super helpful and…
Xaina was super helpful and knowledgeable. I would definitely recommended asking them for help.
September 7, 2026
Unprompted review
Reply from GO Outdoors - Derby
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Really disappointed with the customer…
Really disappointed with the customer service I received. I was looking to buy a pair of walking shoes and simply asked if I could have a particular size. The attitude I received made me feel as though I was asking the staff member to buy the shoes for me!
September 7, 2026
Unprompted review
Reply from GO Outdoors - Derby
We are sorry to hear about your experience in store. What you have described is not acceptable and certainly not the level of service we aim to provide. We appreciate you bringing this to our attention.
We’ve reached out to you via Trustpilot to request your contact details so we can look into this further and fully understand what went wrong. We look forward to receiving your reply.
Kind regards,
GO Outdoors Customer Care Team
Courtney was really helpful in choosing…
Courtney was really helpful in choosing a jacket. She showed me several options I might like, and since the jackets were security‑locked, she kindly unlocked them and waited while I tried them on. She was supportive and patient the entire time.
August 31, 2026
Unprompted review
Reply from GO Outdoors - Derby
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
I brought I my friend who has…
I brought I my friend who has Parkinson’s,sh wanted some walking poles,we came acrossMILLIE,she didn’t just show us where the poles were she found someone called HARRY,who explained and took his time with my friend in how the poles might help with her back posture among other things we had thought off,very patiently ,we were so grateful to both Millie and Harry ,Millie for not just pointing to the poles,but accompany us and finding Harry,who then spent a lot of time explaining things to us in a very kind and sincere way
September 3, 2026
Unprompted review
Reply from GO Outdoors - Derby
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
I just wanted to say a big thank you to…
I just wanted to say a big thank you to Craig who served me today he was very polite and very helpful and he explained what's the best thing to get
September 3, 2026
Unprompted review
Reply from GO Outdoors - Derby
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
katie who had served us was very…
katie who had served us was very polite, helpful and efficient.
September 3, 2026
Unprompted review
Reply from GO Outdoors - Derby
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Harry serving us on a rather dull rainy…
Harry serving us on a rather dull rainy day,,, made us smile with his help and words... Thank You Harry 👍
August 31, 2026
Unprompted review
Reply from GO Outdoors - Derby
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
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