Excellent service given today for help and advice. Additinally, our cashier Xaina informed us of the Blue Light discount on non-sale items that we never knew about! So we made even more of a saving! T... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
How shopping should be. Needed new walking trousers but having dropped my glasses off at the opticians for repair I was unable to read the labels on the garments. HARRIET was super helpful, helping... See more
Company replied
I went to the counter to renew my membership. Millie was most helpful. I chose myself some high end Merrell hiking boots, the shoe assistant despite having quite a few customers was most attentive. Ba... See more
Company replied
Went to look at the electric bikes and saw one that was perfect for me but didn't know much about electric bikes. We asked for help and advice and spoke to Craig, who was such a mine of information an... See more
Company replied
Company details
About GO Outdoors - Derby
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Ascot Drive, DE24 8ST, Derby, United Kingdom
- 01332 985940
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Harry serving us on a rather dull rainy…
Harry serving us on a rather dull rainy day,,, made us smile with his help and words... Thank You Harry 👍
August 31, 2026
Unprompted review
Reply from GO Outdoors - Derby
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Attended the Derby store recently and…
Attended the Derby store recently and Craig in the bike department was exceptionally helpful and provided amazing advice on a suitable bike and accompanying items.
August 27, 2026
Unprompted review
Reply from GO Outdoors - Derby
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
⭐⭐⭐⭐⭐ Outstanding Customer Service!I…
⭐⭐⭐⭐⭐ Outstanding Customer Service!I had an excellent experience at the GO Outdoors Pride Park store, all thanks to Emma. She was extraordinarily kind, took the time to answer all of our questions, and even helped us with our packing. Throughout our entire conversation, she maintained a warm, professional smile. Her exceptional customer service made our visit truly wonderful. Highly recommended!
August 29, 2026
Unprompted review
Reply from GO Outdoors - Derby
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
I wanted to express my gratitude for…
I wanted to express my gratitude for the help Xaina gave me whilst visiting the Derby store. Xaina was incredibly efficient in resolving an issue regarding a missing item I had ordered on Click and Collect. She was very knowledgeable and professional and is a credit to the organisation.
August 28, 2026
Unprompted review
Reply from GO Outdoors - Derby
Thanks for the great review.
Hopefully this 4 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Great staff.
We were served by Liam at the till. He was very polite and helpful. My Go outdoors card had expired and he allowed me to renew it to get my discount. I always have a good experience at Go outdoors. Thankyou.
August 29, 2026
Unprompted review
Reply from GO Outdoors - Derby
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
We have refunded a sleeping bag since…
We have refunded a sleeping bag since it's not suit for us. Staff Liam is very helpful and often with a pleasant smile to the customer.
August 29, 2026
Unprompted review
Reply from GO Outdoors - Derby
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
First time in a Go Outdoors store
First time in a Go Outdoors store. Harry on the till explained how the membership worked and he helped us will this. All the time he was totally engaged with us, explaining how it works. Harry was a polite helpful young man who went above and beyond.
August 29, 2026
Unprompted review
Reply from GO Outdoors - Derby
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Enjoyable visit -
Great choice of clothing , boots and camping equipment. Friendly helpful staff members .
August 29, 2026
Unprompted review
Reply from GO Outdoors - Derby
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Emma on the tills was engaging and…
Emma on the tills was engaging and courteous throughout, she explained about the membership and took time to explain about it all. Thank you Emma.
August 29, 2026
Unprompted review
Reply from GO Outdoors - Derby
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Brilliant service by Millie
Brilliant service by Millie, my membership confirmation hadn't yet been emailed, but she checked the phone confirmation and honoured the discount- very grateful thankyou!
August 29, 2026
Unprompted review
Reply from GO Outdoors - Derby
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Just called the Derby branch and Liam…
Just called the Derby branch and Liam at the till point was extremely efficient and super helpful, good customer service
August 30, 2026
Unprompted review
Reply from GO Outdoors - Derby
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Mel was fantastic
Mel was fantastic. A real credit to the Go Outdoors family!
August 30, 2026
Unprompted review
Reply from GO Outdoors - Derby
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
I had an amazing experience buying my…wellies
I had an amazing experience buying my ariat wellies from Tyler. He made sure I was happy with the colour, fit and answered all questions I had. I would 100% return to the store based on this experience!
August 15, 2026
Unprompted review
Reply from GO Outdoors - Derby
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Heloful staff
I bought a Berghaus waterproof jacket at the Derby store today and assisted by Mel who was very helpful and professional.
August 29, 2026
Unprompted review
Reply from GO Outdoors - Derby
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Great job harry
I asked Harry about paying with my card as I had a problem earlier. He reassured me and made sure that it worked. With a queue behind me, I really couldn’t have been happier. Thank you!
August 29, 2026
Unprompted review
Reply from GO Outdoors - Derby
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Harry was amazing today
Harry was amazing today, me and my family have never been camping and my partner wasn't keen on the idea but Harry's exceptional knowledge about tenfs made my partner feel at ease and she left excited about camping! Thanks Harry!
August 29, 2026
Unprompted review
Reply from GO Outdoors - Derby
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Great advice when I was shopping today…
Great advice when I was shopping today for my partners daughter
August 29, 2026
Unprompted review
Reply from GO Outdoors - Derby
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Harriet helping with rab jackets
Harriet was really informative and friendly regarding rab jackets and sizes. Super helpful.
August 29, 2026
Unprompted review
Reply from GO Outdoors - Derby
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Harriet was very helpful in advising…
Harriet was very helpful in advising about a coat, thank great service
August 29, 2026
Unprompted review
Reply from GO Outdoors - Derby
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
I went in today to get a few things for…
I went in today to get a few things for a winter holiday upcoming and got helped by a young man called Liam. He offered his expertise and I was very happy with the service. I will definitely be returning and recommending this establishment. Thank You again Liam.
August 29, 2026
Unprompted review
Reply from GO Outdoors - Derby
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.