Courtney was really helpful in choosing a jacket. She showed me several options I might like, and since the jackets were security‑locked, she kindly unlocked them and waited while I tried them on. She... See more
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Harry was really helpful and went above and beyond explaining why our members card didn't work due to there being no email address linked as we've been long-term customers. He also checked stock lev... See more
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Harry was amazing today, me and my family have never been camping and my partner wasn't keen on the idea but Harry's exceptional knowledge about tenfs made my partner feel at ease and she left excited... See more
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Good store with some great deals. However checkout was not good with an incredible grumpy young girl. No eye contact and zero engagement as she went through our items. We finally got those after they... See more
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Company details
About GO Outdoors - Derby
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Ascot Drive, DE24 8ST, Derby, United Kingdom
- 01332 985940
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shopping for DofE
We managed to find most of the things we needed. Lila was extremely helpful with our shopping today and the cashier lady was also amazing. Thanks!
May 30, 2026
Unprompted review
Reply from GO Outdoors - Derby
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
The lady Mel was super helpful in…
The lady Mel was super helpful in Trousers section. We needed water resistant and thermal properties for trip to Norway. Excellent. Well done Mel. Well done Go Outdoors Derby. Great vibe for shopping 👍
May 30, 2026
Unprompted review
Reply from GO Outdoors - Derby
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Praise for Gordon
Gordon was fantastic! I came in having not fished for a couple of years and with a few questions. Nothing was too much & was very happy to help. I will be returning !
May 22, 2026
Unprompted review
Reply from GO Outdoors - Derby
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Walking boots
Ohh I have been looking for walking boots and at your store found the lovely Paige who helped me to make a decision which boots to buy,, she went above and beyond, she’s she knowledgable about the products in Go outdoors at the derby branch and I was absolutely happy with all the information and I have bought the boots and a paid of socks which I think was fab, weldone to Paige, she’s a good one.
Judith K
May 25, 2026
Unprompted review
Reply from GO Outdoors - Derby
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Purchasing walking boots
Purchasing walking boots, Ella was extremely helpful and knowledgeable
May 24, 2026
Unprompted review
Reply from GO Outdoors - Derby
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
just popped into the Derby branch for a…
just popped into the Derby branch for a few bits of fishing tackle...ive started back up after 20 years away from it, only went for a few little bits and came away loads of new kit ! really great chatting to Fred who looked after me and gave me advise...many thanks Fred, a great place for me now to get my fishy bits from...cheers.
May 24, 2026
Unprompted review
Reply from GO Outdoors - Derby
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
GREAT service Great attitude.
GREAT service Great attitude.
DAN C interacted well offering me suggestions on how to resolbe a few issues.
Happy to r3commened well done guys.
May 23, 2026
Unprompted review
Reply from GO Outdoors - Derby
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Great shopping experience
Great shopping experience, well organised. Ella at the counter was patient and kind she explained membership as well as discounts available.
May 23, 2026
Unprompted review
Reply from GO Outdoors - Derby
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Andy at the Fishing Republic was super…
Andy at the Fishing Republic was super welcoming and super helpful to me and gave me some great info and advice and answered any questions we had as starting out Fishing, helped me pick out a good starting Rod and Reel. Cheers Andy.
May 22, 2026
Unprompted review
Reply from GO Outdoors - Derby
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Gordon in the angling section
Gordon in the angling section was so helpful today, I had a list of items to pick up for my son and he helped me find the items, nothing was too much trouble, very very helpful and such a nice man.
May 22, 2026
Unprompted review
Reply from GO Outdoors - Derby
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Pleasant Experience
Staff were very attentive and dealt with all our queries. Couldn’t fault the staff and our experience. Liam was very helpful on the tills as was a man with longish dark hair.
May 20, 2026
Unprompted review
Reply from GO Outdoors - Derby
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Derby
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Very efficient and friendly service
Very efficient and friendly service from Lee in the angling section.
May 16, 2026
Unprompted review
Reply from GO Outdoors - Derby
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Derby
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Very positive staff
Very positive staff, helpful and knowledgeable. Amazing service.
May 15, 2026
Unprompted review
Reply from GO Outdoors - Derby
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
This website was easy to navigate and…a easy shop
This website was easy to navigate and find what I was looking for it was a quick and easy process to pay also the delivery was as said within 2 to 3 working days. I would recommend to anyone.
May 7, 2026
Reply from GO Outdoors - Derby
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Andy Fishing Department
Andy .
He helped myself and my son pick some fishing equipment and gave us some great advice !
He was really helpful .
Thxs
May 13, 2026
Unprompted review
Reply from GO Outdoors - Derby
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Go Outdoors is my go-to for anything I…
Go Outdoors is my go-to for anything I need for hiking or running. They have a very good selection of brands, styles, and sizes. I have always found the staff very willing to help! Millie served me today, and she was very helpful in answering all my questions and being very patient. Thank you.
May 11, 2026
Unprompted review
Always a pleasant experience with…
Always a pleasant experience with polite and helpful staff. Ella was a credit to the company, a bright smile and caring attitude go a long way. As always walked out with plenty of bargains.
May 10, 2026
Unprompted review
Reply from GO Outdoors - Derby
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
I was served by Ella today
I was served by Ella today, friendly excellent service 👌
May 10, 2026
Unprompted review
Reply from GO Outdoors - Derby
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
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