GO Outdoors - Derby Reviews 

Outstanding service from Paul and the team at Derby branch, online order arrived damaged, online didn't help as wouldn't offer ab exchange but returned the product to the Derby store and got a replacement in no time. Great service, keep up the good work.

Excellent service. From Tom the dinosaur. Thank you for going the extra mile

We went into the store Monday for 2 uninflated footballs,we're taking them to Africa for the children . Spoke to a lovely assistant, sorry didn't get his name ,and he said he would phone me when they got new stock. He called me Thursday and put them in click and collect for us to pick up Friday. Fantastic service.

Harry helped me pick out a bunch of waterproof options. He was informed and unrushed. He presented several options that suited me at different price points then left me alone to make a decision. Top customer service.

Great service from Layla in the shoe department. She knew the stock and sizes she had. Brought out a shoe and a water sandal and when I didn’t like the fit of the walking shoe, she identified a comparable walking boot and brought out the size I needed, also offered the size above if I needed it. She was also serving other customers efficiently and effectively at the same time, keeping all the plates spinning. All the to and fro she walked from the stockroom, must walk miles!
Well done Layla, I bought two pairs of shoes as a result of the positive experience.
I just hope management appreciate their team!

Went to the derby wyvern store to buy walking trainers . The assistant(xaina) couldnt have been any more helpful. Really nice service. Millie at the till nice and jolly👍

Found exactly what we wanted in Derby store and Ella was pleasant and efficient at checkout.

Very good service and help from Tyler, explained the foot 360 measuring scanner and then explained which footwear suited my feet. Overall a great experience from the staff.

We were served by Kat, we bought a 4 and 5 year old with us who took a keen interest in the checkout desk. Kat kept them engaged, explained what each thing was and even let them scan an item each. Lovely friendly service, thank you

I would like to say a massive thank you to Emma in Naylors for all the help and support this young lady as given me, having explained my situation that i hadn’t ridden for 40 years but wanted to get back into it, she was absolutely amazing so understanding and talked me thru absolutely everything, nothing was a problem. So much so with the confidence she gave me and advice on what i needed and support i have now gone on a brought my pony, so thank you Emma you are a diamond, and Go Outdoors/Naylors are very lucky to have, thank you

Emma spent time with us on sizes and styles of footwear
Very friendly then also had to run to cover the til.
Very happy , thank you Emma

I visited the Derby branch of Go outdoors as I had seen an advert on tiktok. I had no idea that Go outdoors stocked so much fishing equipment.
I was served by a very nice knowledgeable gentleman called Gordon, what a bloke, very helpful, knew his stuff.
I actually ended up buying more than I had gone in for, I will be back.

Harry and Kai were exceptional. Both in product knowledge and listening to what I wanted. Then explaining the options I had. Foot ware there isn’t anyone better than Kai. For everything else Harry is your man .

Can't even find me to print my membership card. Ridiculous.

We managed to find most of the things we needed. Lila was extremely helpful with our shopping today and the cashier lady was also amazing. Thanks!

The lady Mel was super helpful in Trousers section. We needed water resistant and thermal properties for trip to Norway. Excellent. Well done Mel. Well done Go Outdoors Derby. Great vibe for shopping 👍

Gordon was fantastic! I came in having not fished for a couple of years and with a few questions. Nothing was too much & was very happy to help. I will be returning !

Ohh I have been looking for walking boots and at your store found the lovely Paige who helped me to make a decision which boots to buy,, she went above and beyond, she’s she knowledgable about the products in Go outdoors at the derby branch and I was absolutely happy with all the information and I have bought the boots and a paid of socks which I think was fab, weldone to Paige, she’s a good one.
Judith K

Purchasing walking boots, Ella was extremely helpful and knowledgeable

just popped into the Derby branch for a few bits of fishing tackle...ive started back up after 20 years away from it, only went for a few little bits and came away loads of new kit ! really great chatting to Fred who looked after me and gave me advise...many thanks Fred, a great place for me now to get my fishy bits from...cheers.