After purchasing the wrong sized jacket for a present, the Go Outdoor staff, especially Fay sorted out and exchanged the jacket for the correct size. All the staff were very helpful and supportive an... See more
Company replied
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Picked up a Haven 400 Shelter for a better price than Amazon or any of the other online shops Very happy with the customer service and the advice of what pegs were best in case of it being wind... See more
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Went in yesterday due to an issue with the wrong item packaged from the factory. The staff were not only very friendly and helpful with outstanding knowledge of camping, the staff of the checkout, Mic... See more
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Did not have a good selection of water proof trousers in my size of 34 and the short length seems to have disappeared from the universe as well gor all waist sizes.
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Company details
About GO Outdoors - Doncaster
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Littleworth Lane, Old Rossington, DN11 0HJ, Doncaster, United Kingdom
- 01302 436434
4.9
Excellent
3K reviews
Asks customers to review
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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All the staff were really helpful
All the staff were really helpful, my son wanted some carp fishing equipment and John assisted with ensuring we had the correct items. We will definitely visit again.
July 1, 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Great service and easy to order online.
June 17, 2026
Reply from GO Outdoors - Doncaster
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Thankyou Andy
Wow what a great job Andy did on my grandsons bmx. Would highly recommend and would not hesitate to use this service again thankyou Andy 😊
June 30, 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Hi,
We're really glad you took time out to rate us as 5 stars here on Trustpilot. Hopefully we can deliver more wow experiences for you in the future.
Thanks again,
Go Outdoors Customer Care Team
Shout out to Leah
Visted the Doncaster store today to buy a few bits, ended with a lot more than I can carry. I left a pile of stuff at the till and kept shopping. When I was finished a woman called Leah had put everything in a trolley for me and had already scanned it all to save me waiting. I gave her my discount card and she noticed my blue light card and asked if I had one and told me I could use that to get even more money off. (I didnt realise I could use this in store).
Leah was very helpful and approachable. Thanks for the help 🙂
June 30, 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Doncaster
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Served by Paige
Served by Paige, great honest advice on equipment, friendly.
June 21, 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Doncaster store has a great lay out
Doncaster store has a great lay out, friendly staff and always enjoy shopping there.
June 22, 2026
Reply from GO Outdoors - Doncaster
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Great store
Great store, great staff who are knowledgeable about what they’re selling and don’t try and oversell you. Arti was a pleasure and incredibly helpful the entire time. Eat sleeps and breaths customer service.
June 29, 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Did click and collect and had an issue…
Did click and collect and had an issue as the charge that went through was the full retail price. However explained this to the staff member and she sorted everything out so we were able to have member price. I wish I had noted her name as she was so helpful.
June 20, 2026
Reply from GO Outdoors - Doncaster
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Doncaster
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
john was really helpful and answered…
john was really helpful and answered all the questions i had to ask
June 26, 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Nice staff
Nice staff, served by Paige. Didn't realize there was a 3 for 2 offer on. So got an extra item. Good service
June 25, 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Michael and other staff
Both Michael who served me at the till and the female on the shop floor (I didn't catch her name) were both really polite and friendly. Excellent service
June 24, 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Staff were really helpful and friendly.
June 22, 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Helpful lady called Arti.
Just had to give a review on Go Outdoors and the very very helpful young lady called Arti. I am recovering from a broken knee and needed some sturdy comfortable walking shoes. I tried on at least 15 pairs but none suited my knee - she was so helpful and understanding and kept showing me lots of shoes to help me of which I was very grateful even though I never purchased any I will go back because of Arti. A credit to the company.
June 15, 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Staff are very helpful
Staff are very helpful. We asked for advice on the gas and connection we needed. The gentleman was very knowledgeable. He even gave us ideas on what beautiful places to visit whilst we are away camping.
June 21, 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great Service from Fay this afternoon
Great Service from Fay this afternoon
June 22, 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Helpful
Helpful, friendly and knowledgeable staff. Emilia at checkout was good.
June 21, 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent customer service this morning…
Excellent customer service this morning when I was in a big rush!! Thanks to Faith and Emilia for a no super friendly, nothing was too much trouble approach. Highly recommend
June 21, 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Can highly recommend
Shopped for a few things for my daughter who is a Duke of Edinburgh leader. As always staff were amazing and so helpful in advising. Love Go outdoors Doncaster and would be unfair to single out a staff member for special thanks as there all great.
June 20, 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
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