After purchasing the wrong sized jacket for a present, the Go Outdoor staff, especially Fay sorted out and exchanged the jacket for the correct size. All the staff were very helpful and supportive an... See more
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Picked up a Haven 400 Shelter for a better price than Amazon or any of the other online shops Very happy with the customer service and the advice of what pegs were best in case of it being wind... See more
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Went in yesterday due to an issue with the wrong item packaged from the factory. The staff were not only very friendly and helpful with outstanding knowledge of camping, the staff of the checkout, Mic... See more
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Did not have a good selection of water proof trousers in my size of 34 and the short length seems to have disappeared from the universe as well gor all waist sizes.
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Company details
About GO Outdoors - Doncaster
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Littleworth Lane, Old Rossington, DN11 0HJ, Doncaster, United Kingdom
- 01302 436434
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Colin was fantastic in helping set up a…
Colin was fantastic in helping set up a fishing rod for my 12 year old. We would have been lost without his help and advice. Amazing service
June 20, 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
I am a regular customer to Go outdoors…
I am a regular customer to Go outdoors in Doncaster and mainly shop the fishing section. A Member of staff called Colin tends to serve me and helps me out and always offers me a high standard of Customer Service which draws me back to the store.
June 19, 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Paige was very seeey when first love visit since my husband died myself and my…
Paige was very seeey when myself and my dog snoopy came today she helped me join and was very kind when snoopy pulled the trolley away
Another lady in the shop floor told me about buy one get one half price offer
So rh my ladies xxxx
June 19, 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Served by Cameron in the Doncaster…
Served by Cameron in the Doncaster store he was helpful and polite
June 19, 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Great place for camping gear.
Everything you require for camping etc is there and the customer service was good.
June 17, 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Charlotte and Mick really friendly and…
Charlotte and Mick really friendly and helpful today as we came to replace our festival tent. Great team
June 16, 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
I was served by Paige who was really…
I was served by Paige who was really friendly and helpful. She's a credit to the Doncaster store.
June 15, 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Jess went out of her way to help
Jess went out of her way to help . Great customer service !
June 12, 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
The young lady Cristina was the most…
The young lady Cristina was the most incompetent person i’ve ever had the displeasure of meeting. She lacks common sense, i’m honestly gobsmacked at how she managed to secure a job at such an establishment. While i was clearly in need of help at the tills, she spent the duration of my shopping experience chatting and gabbing with the larger black haired woman. I hope to never see her or this larger lady again.
June 6, 2026
Unprompted review
Reply from GO Outdoors - Doncaster
We’re very sorry to hear about your experience at our Doncaster store. This is not the standard of service we aim to provide, and we understand your disappointment.
We’ve reached out to you via Trustpilot to request your contact details so we can look into this further and discuss what happened in more detail.
We do hope to hear from you soon so we can support you and address your concerns.
Kind Regards
GO Outdoors Customer Care
Reply from GO Outdoors - Doncaster
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Store manager very helpful
Store manager very helpful. Online membership purchase could do with fine tuning or process being made clearer on website as was not straightforward. Excellent customer service in store however.
June 2, 2026
Reply from GO Outdoors - Doncaster
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Just to say
Hello. Staff at the Doncaster store were polite,very helpful and honest.
Store was well stocked but tidy.
Plenty of onsite parking.
May 20, 2026
Reply from GO Outdoors - Doncaster
Thanks for the review.
We're grateful you felt it worthy of 4 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Visited to get some walking boots.
Visited to get some walking boots.
The choice was good and the assistance was excellent. Arti in footwear was extremely helpful and helped us choose the right pair. Will certainly visit again.
June 7, 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Helpful
Really helpful bit of a 😬 with my Klarna but they helped me get it sorted, nice store, clean, well presented, would visit again
June 1, 2026
Reply from GO Outdoors - Doncaster
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Friendly and helpful staff at Doncaster
We visited the Doncaster store as our son is doing an expedition tomorrow but we felt his sleeping bag and roll mat were too heavy and bulky. We asked Fay for some help and advice and have come away with a very small compact but warm sleeping bag and a self inflating sleeping mat which is also small and lightweight. Fay was friendly and knowledgeable and very patient with us whilst we chose the items we needed.
June 7, 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Was very helpfull
June 6, 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Visited my local GO Outdoors looking…
Visited my local GO Outdoors looking for lightweight narrow fitting walking shoes had a browse then asked for help. Charlotte in the footwear department could not have been more helpful, knowledgeable on what was on offer and bringing out different sizes to try on. Very successful made the purchase. Thank you for all your help.
On to the checkout where Fay was polite courteous and engaging .
All round good experience
May 21, 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Ripped me off …
I bought a pint of maggots should have been £3.60 I looked at my receipt and have been charged £14 for two lots of 1.4kg of dendra. Absolutely disgusting.
June 5, 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Fast and easy to be served
Fast and easy to be served you can find what your looking for easy just need more choice of west lake parts for the fishing box and can you get the stands separately
June 5, 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Called in only
Called in only, to check out tent boxes but with sun shining couldn’t resist checking all tents. Then bought some waterproof jackets. Price and quality excellent.
June 5, 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
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