After purchasing the wrong sized jacket for a present, the Go Outdoor staff, especially Fay sorted out and exchanged the jacket for the correct size. All the staff were very helpful and supportive an... See more
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Picked up a Haven 400 Shelter for a better price than Amazon or any of the other online shops Very happy with the customer service and the advice of what pegs were best in case of it being wind... See more
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Went in yesterday due to an issue with the wrong item packaged from the factory. The staff were not only very friendly and helpful with outstanding knowledge of camping, the staff of the checkout, Mic... See more
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Did not have a good selection of water proof trousers in my size of 34 and the short length seems to have disappeared from the universe as well gor all waist sizes.
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Company details
About GO Outdoors - Doncaster
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Littleworth Lane, Old Rossington, DN11 0HJ, Doncaster, United Kingdom
- 01302 436434
4.9
Excellent
3K reviews
Asks customers to review
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Reply from GO Outdoors - Doncaster
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Arti was AMAZING!!
Arti was AMAZING!!! Please give her a pay raise! She was so helpful, she went above and beyond to help me; I’m new to hiking. She gave me great advice on footwear & clothing!
June 3, 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Doncaster
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Faith was so very helpful and patient…
Faith was so very helpful and patient helping my son find the best boots for his DofE expedition, giving expert and knowledgeable advice for the best fit.
May 31, 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
I had a problem with some tent poles
I had a problem with some tent poles. Chris from Doncaster branch replaced the poles no questions asked. Absolute gentleman. Don't get this type of service from many places these days
May 30, 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Michael fixed our tent pole after we…
Michael fixed our tent pole after we had bought the replacement part. He showed me what to do if it happened again and was a great help. Superb assistance
May 29, 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Go Outdoors Customer Care Team
Mick and paige were very helpful today…
Mick and paige were very helpful today with sorting out a replacement tent pole for my brocken one. They went above normal service inorder to help me out
May 28, 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Called at Doncaster branch to buy…
Called at Doncaster branch to buy walking shoes plus other items .
My wife chose two pairs after a member of staff scanned the display tickets only one pair was available priced at £95 .
tried them on happy with the fit
At the checkout with other items queried the final price only to be told shoes were £135 After two members of staff checked and said display price was £95 one staff said system price was correct. no other explanation given at checkout said take it or leave it. This service is not acceptable and could have been dealt with in a much friendlier and more professional way.
May 28, 2026
Unprompted review
Reply from GO Outdoors - Doncaster
We are very sorry to hear about the pricing confusion you encountered in our Doncaster store and the way this was handled at the checkout.
We understand how frustrating it must have been to be advised of a lower price on the display, only to be told a higher price at the till after you had already chosen and tried on the item.
While pricing discrepancies can occasionally occur, we completely agree that this should have been clearly explained and resolved in a far more helpful and professional manner. The way this situation was communicated to you does not reflect the level of service we expect our colleagues to provide.
We have contacted you via Trust Pilot for more information so that this can be looked into further. We look forward to hearing from you.
Kind regards
Go Outdoors Customer Care Team
Helpful at the checkout
Helpful at the checkout. Noticed i was buying 2 pairs of shoes with different sizes. I was able to change sizes before paying.
Another member of staff was very helpful in selecting shoes to try on.
May 24, 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Paige was helpful
Paige was helpful, calm and professional, she made an effort to find what I needed and made it an easy shopping experience.
May 26, 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Great customer service given by Paige.
Great customer service given by Paige.
Had to return a faulty table & she went above & beyond with her customer service
May 25, 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Really well set out and very friendly…
Really well set out and very friendly staff Charlotte had yhe patience to allow us to register as a member so the discount could apply to our purchase. Very grateful for that
May 25, 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Michael was fabulous
Michael was fabulous. Could not have been more helpful. On a busy day he was present, calm and was great helping me find what I was looking for.
Also need to add - the perfect pitch was wonderful! Scrummy cakes and lovely energy.
May 24, 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Mick was really helpful in giving us…
Mick was really helpful in giving us expert knowledge about tents and the availability of particular makes and Jess was extremely helpful in helping us get the best deal. Great customer service, highly recommended
May 19, 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Doncaster store always 5 stars.
Doncaster store always 5 stars and yesterday was no exception. I needed to investigate whether the DoE service was still available as it was some years since using it for a grandson. Colin was busy sorting shelves when I managed to explain my query. Nothing was too much trouble for him. He was very knowledgeable about the DoE and gave me very comprehensive information to send to family to help them make equipment decisions. Colin was able to explain clearly and was patient in taking time update my Go Outdoors members discount card. The Doncaster branch staff are always cheerful, patient and knowledgeable about the products and Colin typified that.
May 23, 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Very helpful and friendly staff
Very helpful and friendly staff. Made the experience very nice
May 15, 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Faith and colin
Today was the second time we have been to Go Outdoors Doncaster and required support from the staff. First time we went with a list of stuff our son needed for his D of E. Firstly we went to see Faith who helped us get walking boots ensuring they were comfortable, nothing was too much bother for her and she made us feel so comfortable. We then went to see Colin who supported us with getting the rucksack. sleeping bag and clothes needed. Again he was great made us feel comfortable and answered all our questions. Today we went back and saw Faith to get some different insoles for our sons walking boots. Fantastic support again always happy to help. Thanks guys means alot.
May 17, 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Doncaster
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
The staff were absolutely fantastic
The staff were absolutely fantastic. We were served by John and another guy who I didn’t grab the name of but told us he was the one who put all the tents up. Everyone was so helpful and friendly. Will definitely be returning to upgrade our tent.
May 16, 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Just been served by Arti (footwear) in…
Just been served by Arti (footwear) in Doncaster branch. She was very helpful indeed. I think I tried on 7 pairs on walking shoes/boots and nothing was any trouble for her, so thank you so much in helping me choose my shoes.
May 16, 2026
Unprompted review
Reply from GO Outdoors - Doncaster
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
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