Today I visited your Dorchester Store and was very pleasantly surprised the two members of staff that assisted my purchase were Amy and Cher they were both helpful polite nothing seemed to much troubl... See more
Company replied
Location
Switch locationSouth Street 3, DT1 1BL Dorchester, England, GB
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The person serving us was incredibly helpful and patient - I'm vegan and so trying to determine which boots were suitable was a challenge - unfortunately it wasn't obvious from the signs! In spite of... See more
Company replied
Ellie & Ethan were great , so helpful , My husband had recently rejoined Go- Outdoors but didn’t appear on the system , They sorted it out which took quite a while ! He bought his Brasher walking... See more
Company replied
Cher and Ellie helped me in my search for waterproof walking shoes. They were both very cheerful and helpful and did their best to find what I was looking for. I highly recommend this branch of Go Out... See more
Company replied
Company details
About GO Outdoors - Dorchester (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
South Street 3, DT1 1BL, Dorchester, England, United Kingdom
4.9
Excellent
251 reviews
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This company invites their customers to review, whether positive or negative
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Heidi was incredibly helpful
Heidi was incredibly helpful, taking the time to guide me through so many questions and I found her advice very valuable. I now feel much more prepared to walk the SWCP - thanks Heidi!
August 1, 2026
Unprompted review
Reply from GO Outdoors - Dorchester (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Ellie & Ethan were great
Ellie & Ethan were great , so helpful ,
My husband had recently rejoined Go- Outdoors but didn’t appear on the system ,
They sorted it out which took quite a while !
He bought his Brasher walking trousers & is very pleased,
Thankyou to Ellie & Ethan for your excellent customer service 👍
August 14, 2026
Unprompted review
Reply from GO Outdoors - Dorchester (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Good customer service from Ellie today
Good customer service from Ellie today, smiling, helpful, and efficient.
August 14, 2026
Unprompted review
Reply from GO Outdoors - Dorchester (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Exceptionally helpful staff.
Great service, really helpful staff - Ellie and Amy were so helpful, nothing was too much trouble. Thank you. 👍
August 13, 2026
Unprompted review
Reply from GO Outdoors - Dorchester (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
A great shopping experience
Had exactly what I wanted. Served by Ellie who was extremely helpful. Will definitely be going back again.
August 11, 2026
Unprompted review
Reply from GO Outdoors - Dorchester (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Knowledgeable staff offered great assistance.
I was interested in some new hiking boots for an upcoming trip. It was thanks to the help of a highly knowledgeable salesperson, Tom, that I was directed to a brand that I was not familiar with. Without Tom’s help I am sure that I wouldn’t have come away with a product that, so far, I am delighted with.
August 8, 2026
Unprompted review
Reply from GO Outdoors - Dorchester (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
We visited Go Outdoors yesterday to buy T-shirts
We visited Go Outdoors yesterday to buy a couple of T shirts, we were served by a lovely guy called Eben, he was very helpful and a great asset to the shop.
August 8, 2026
Unprompted review
Reply from GO Outdoors - Dorchester (Express)
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Heidi is awesome! Thank you!
Heidi deserves high praise for her customer service skills. Willing to help with membership issues and then found a solution to help when the membership wasn’t working. Really appreciate your kindness. A great example of customer service! Thank you Heidi
August 7, 2026
Unprompted review
Reply from GO Outdoors - Dorchester (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Cher and Tom were absolutely amazing in…
Cher and Tom were absolutely amazing in helping us exchange a damaged delivery. Not only did they seem genuinely happy to help, they went out of their way to ensure the price we paid online (sale item) was honoured during the exchange although the sale had ended. They made what could have been an annoying experience so easy and stress free when many wouldn't have!
August 8, 2026
Unprompted review
Reply from GO Outdoors - Dorchester (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
I managed to find a phone number for…
I managed to find a phone number for the store and Heidi answered my call and happily reserved the Bite valve I needed for my hydration pack.
Twice now this store has had what I needed, great shop with helpful staff.
August 7, 2026
Unprompted review
Reply from GO Outdoors - Dorchester (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Good customer service
I had really helpful service from Heidi when looking for a new pair of walking boots. I found a pair that fitted comfortably and will fully meet my walking needs.
August 7, 2026
Unprompted review
Reply from GO Outdoors - Dorchester (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Tom did an excellent job of helping my…
Tom did an excellent job of helping my mum to choose some walking shoes, recommending a pair that turned out just right. He was patient and friendly, which made the experience easy.
August 5, 2026
Unprompted review
Reply from GO Outdoors - Dorchester (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Excellent and thoughtful service
Excellent and thoughtful service. Thanks
August 3, 2026
Unprompted review
Reply from GO Outdoors - Dorchester (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
5 star service from Amy
Great, friendly, knowlegeable servive from Amy.
August 2, 2026
Unprompted review
Reply from GO Outdoors - Dorchester (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Really friendly and informative …
Really friendly and informative and helpful in what l wanted, Ellie was brilliant
July 15, 2026
Unprompted review
Reply from GO Outdoors - Dorchester (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
I was able to purchase what I wanted today with help from Amy
Wasn't sure where to find what I wanted today, but Amy served me and helped me find what I wanted.
Amy was very helpful, polite and friendly.
July 31, 2026
Unprompted review
Reply from GO Outdoors - Dorchester (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Very helpful and ended up saving us…
Very helpful and ended up saving us some money.
July 29, 2026
Unprompted review
Reply from GO Outdoors - Dorchester (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Excellent friendly service and helpful…
Excellent friendly service and helpful advice.
July 30, 2026
Unprompted review
Reply from GO Outdoors - Dorchester (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
So helpful
We came in a bit lost as to what we needed but Cher was so helpful. Had a good laugh and got all we needed
July 29, 2026
Unprompted review
Reply from GO Outdoors - Dorchester (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Excellent Service
I was unable to secure an item from any of the stores but Even and Amy from the Dorchester branch went above and beyond to to me on the right track. Excellent ambassadors for their firm. Very well done and thank you.
July 26, 2026
Unprompted review
Reply from GO Outdoors - Dorchester (Express)
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
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