GO Outdoors - Dorchester (Express) Reviews 

252
TrustScore 5 out of 5

4.9

South Street 3, DT1 1BL Dorchester, England, GB


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Rated 5 out of 5 stars

Today I visited your Dorchester Store and was very pleasantly surprised the two members of staff that assisted my purchase were Amy and Cher they were both helpful polite nothing seemed to much troubl... See more

Company replied

Rated 4 out of 5 stars

The person serving us was incredibly helpful and patient - I'm vegan and so trying to determine which boots were suitable was a challenge - unfortunately it wasn't obvious from the signs! In spite of... See more

Company replied

Rated 5 out of 5 stars

Ellie & Ethan were great , so helpful , My husband had recently rejoined Go- Outdoors but didn’t appear on the system , They sorted it out which took quite a while ! He bought his Brasher walking... See more

Company replied

Rated 5 out of 5 stars

Great service at the Dorchester store by Heidi. She was friendly and extremely helpful - she took time to understand our needs and advise on appropriate products. She was especially helpful at the c... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Dorchester (Express)

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • South Street 3, DT1 1BL, Dorchester, England, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

252 reviews

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1-star

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4.9

All reviews

(252)

35,625 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Service

I was unable to secure an item from any of the stores but Even and Amy from the Dorchester branch went above and beyond to to me on the right track. Excellent ambassadors for their firm. Very well done and thank you.

July 26, 2026
Unprompted review
GO Outdoors - Dorchester (Express) logo

Reply from GO Outdoors - Dorchester (Express)

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service

Well, the shop had a good range of walking shoes and in my size. The young lady who served me, Amy, was excellent. She was helpful, polite, she knew all about the products and she wasn't at all pushy - she was great!

July 27, 2026
Unprompted review
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Reply from GO Outdoors - Dorchester (Express)

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Callum was very knowledgeable and very…

Callum was very knowledgeable and very helpful.

June 13, 2026
Unprompted review
GO Outdoors - Dorchester (Express) logo

Reply from GO Outdoors - Dorchester (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Thank you to Tom

Thank you to Tom - he helped me purchase the correct hiking shoe option.
He was very knowledgeable, respectful and gave me time and space for me to make the best informed choice.

He provided me with the guidance and information ( including his Dads experiences) when making the best choices.

July 4, 2026
Unprompted review
GO Outdoors - Dorchester (Express) logo

Reply from GO Outdoors - Dorchester (Express)

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Fantastic service from Ezra in the Dorchester store.

Ezra was very helpful helping me with the items I could not find in store. Nothing seemed too much trouble. Friendly, polite and very helpful

July 25, 2026
Unprompted review
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Reply from GO Outdoors - Dorchester (Express)

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great help and attentive service from…

Great help and attentive service from Amy and Eben. Found what i needed and were very prompt

July 10, 2026
Unprompted review
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Reply from GO Outdoors - Dorchester (Express)

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

We were on a family holiday and…

We were on a family holiday and descided to go shopping in Dorchester.
We visited the GO Outdoors shop.
The staff could not have been more helpful.They were Heidi and Ellie.
Honestly it was a pleasure shopping and being served by them both.
Heidi definitely went out if her way to ensure we purchased a pair of sandals and Ellie was a great assistant .
A great team.
GO Outdoors are lucky to have two great members of staff..

July 15, 2026
Unprompted review
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Reply from GO Outdoors - Dorchester (Express)

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Amy and Ellie were really helpful we…

Amy and Ellie were really helpful we bought a sleeping mat and a pillow, great service and a great price

July 19, 2026
Unprompted review
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Reply from GO Outdoors - Dorchester (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Always a positive visit

Always a positive visit. Amy was very friendly and helpful last time I popped in

July 19, 2026
Unprompted review
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Reply from GO Outdoors - Dorchester (Express)

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great customer service

Heidi was friendly and helpful also setting me up for discount card which made good savings and worth doing. Good selection of product available.

July 13, 2026
Unprompted review
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Reply from GO Outdoors - Dorchester (Express)

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Go Outdoors Dorchester the store to visit.

Staff (Heidi & Tom) very friendly and helpful, we were purchasing some outdoor clothing for a forthcoming trip to Scotland and the Lake District. The advice given about the products available was sound enabling us to come to an informed decision. Prices certainly better with the Members Card discount which saved us a bit. When you spend £400+ do you really need to be stung for another 30p for a carrier bag!! How come the online shop has sales but it doesn't seem to read across to the high street stores?

July 16, 2026
Unprompted review
GO Outdoors - Dorchester (Express) logo

Reply from GO Outdoors - Dorchester (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Thanks to Callum - helpful and friendly

Thanks to Callum who served me - helpful advice and friendly. They have a good range of stock even as a smaller store.

June 20, 2026
Unprompted review
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Reply from GO Outdoors - Dorchester (Express)

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I’ve been in the shop recently and I…

I’ve been in the shop recently and I didn’t know what to choose for my boyfriend’s birthday, but the manager Eben was very helpful, knowledgeable and offered me a lot of choices. Nice experience.

July 12, 2026
Unprompted review
GO Outdoors - Dorchester (Express) logo

Reply from GO Outdoors - Dorchester (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I called into Go Outdoors Dorchester to…

I called into Go Outdoors Dorchester to pick up some emergency camping supplies before I go on a motorcycle adventure to the Alps.

As I have not been camping for several years I am not up to date with the camping basics.

Ellie, helped me throughout my visit, assisting me with identifying the best compact camping stove, Gass cylinders, accessories and compact sleeping bag for my trip. Ellie was very helpful, knowledgeable and friendly throughout. I found Ellie very helpful and easy to talk to making the whole experience, very satisfying.

If you are looking for any outdoor camping supplies I would highly recommend the Dorchester branch as the staff are so helpful and knowledgeable.

Thank you, Jez

July 14, 2026
Unprompted review
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Reply from GO Outdoors - Dorchester (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Shopping experience

Really helped by Heidi who was attentive and patient with me when I bought some sandals. Really nice to get good service and much appreciated.

July 14, 2026
Unprompted review
GO Outdoors - Dorchester (Express) logo

Reply from GO Outdoors - Dorchester (Express)

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helpful staff

July 7, 2026
GO Outdoors - Dorchester (Express) logo

Reply from GO Outdoors - Dorchester (Express)

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Efficient and friendly service

Heidi found the exact walking sandals we needed at a reduced price and a pair of Bridgedale socks. Then suggested if we had another pair it would be at half the price. So my wife had a new pair of walking sock too. Very efficient service and we came away with everything (and more) that we had gone in to buy. Thank you Heidi and Go Outdoors.👍

July 13, 2026
Unprompted review
GO Outdoors - Dorchester (Express) logo

Reply from GO Outdoors - Dorchester (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

A great outdoor shop in Dorch!

Excellent service by Amy today. She was polite and knowledgeable about my query. Sale made, and fully recommended.

July 12, 2026
Unprompted review
GO Outdoors - Dorchester (Express) logo

Reply from GO Outdoors - Dorchester (Express)

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great experience shopping on many…

Great experience shopping on many occasions in go outdoors. Staff happy to advise on the best things to get, and best value products. Amy and Eden were particularly helpful on my last visit

June 29, 2026
Unprompted review
GO Outdoors - Dorchester (Express) logo

Reply from GO Outdoors - Dorchester (Express)

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Served by Callum today at Dorchester…

Served by Callum today at Dorchester branch. Very friendly and helpful 👍🏻😁

July 10, 2026
Unprompted review
GO Outdoors - Dorchester (Express) logo

Reply from GO Outdoors - Dorchester (Express)

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

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