The manager made us feel most welcome, and gave absolutely excellent customer service. We were only passing (whilst waiting for a train), but thought we’d stop in and check out the range. Well laid ou... See more
Company replied
Location
Switch locationHigh Street, PH33 6AU Fort William, GB
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See what reviewers are saying
What an amazing team within go outdoors fort Williams. Angieszka and her team is super helpful and was happy to assist me with anything I needed! Strongly recommend this shop to anyone outdoorsy.
Company replied
The store manager and assistant were incredibly helpful with only a few minutes until their (summer) Sunday closing time. Very kindly let me check out the hiking shoes I was hoping to get, let me try... See more
Company replied
Agnieszka is very friendly and an amazing person. Very good customer service. She really look after her customer. I would recommend everyone to visit this shop. The price is very competitive in whol... See more
Company replied
Company details
About GO Outdoors - Fort William (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
High Street, PH33 6AU, Fort William, United Kingdom
4.7
Excellent
143 reviews
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Reply from GO Outdoors - Fort William (Express)
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Reply from GO Outdoors - Fort William (Express)
Hi,
4 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Got goods required Staff were helpful …
Got goods required Staff were helpful and polite
May 11, 2024
Reply from GO Outdoors - Fort William (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Hgnieszka in Fort William store is the…
Hgnieszka in Fort William store is the best. Very friendly and helpful. Thank you.
May 4, 2024
Unprompted review
Reply from GO Outdoors - Fort William (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Staff member was so helpful.
The young woman who served me at the cash counter was incredibly helpful to me. Making sure I got the best deal by explaining the benefits of getting a membership card. I had a great shopping experience that day.
April 6, 2024
Reply from GO Outdoors - Fort William (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
The product I bought was a fair…
The product I bought was a fair price.The store was clean and well stocked and the staff were friendly and helpful.
March 20, 2024
Reply from GO Outdoors - Fort William (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
super staff
thank you to Agnzeszka lovely lady very friendly and helpful
March 9, 2024
Unprompted review
Reply from GO Outdoors - Fort William (Express)
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Very pleased
Robyn was professional, pleasant and knowledgeable in helping me to choose an outdoor jacket. This was my first visit and Robyn signed me up for a Go Outdoors membership which led me to get a very good discount on my purchase. First class customer service and I will certainly shop there again.
February 25, 2024
Reply from GO Outdoors - Fort William (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Amazing customer service from Sasha
Amazing customer service from Sasha who helped me try on 5 or 6 hiking boots of different sizes at 2 separate visits on the same day. She handled everything with such patience and good humour and helped me find my perfect pair of boots! The store has a good range of outdoors gear and offers discounts for members. Highly recommended for all your gear needs!
March 3, 2024
Unprompted review
Reply from GO Outdoors - Fort William (Express)
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Great shop
Staff members (Agnieszka) very helpful and friendly.
Great discount, very pleased with my purchase, thank you
February 29, 2024
Unprompted review
Reply from GO Outdoors - Fort William (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Fort William (Express)
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Had a lovely chat with Agnieszka in the…
Had a lovely chat with Agnieszka in the store in Fort William, she was very helpful when serving us (for the 3rd time that day as we kept coming back) but definitely made our day. Thanks again
February 24, 2024
Unprompted review
Reply from GO Outdoors - Fort William (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Top Customer Service
We were looked after very very well by the team at GO Fort William. They discounted our items and gave helpful advice. Usual GO value in the outdoor capital of the UK. I've thought for years they needed a Go Outdoors at Fort William.
February 18, 2024
Unprompted review
Reply from GO Outdoors - Fort William (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Fort William (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Thanks Robyn for the awesome customer…
Thanks Robyn for the awesome customer service.
February 17, 2024
Unprompted review
Reply from GO Outdoors - Fort William (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Great service Sasha
Great customer service,,signed us up as members,, very helpful..thank you Sasha
February 10, 2024
Unprompted review
Reply from GO Outdoors - Fort William (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Great service
Great service. Staff at the Fort William store went above and beyond! Thanks!
February 3, 2024
Reply from GO Outdoors - Fort William (Express)
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Fort William (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
A super helpful experience at this…
A super helpful experience at this branch! Agnieszka was particularly helpful when it came to finding what we needed to scale Benji ✌️
February 2, 2024
Unprompted review
Reply from GO Outdoors - Fort William (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Both Agniesekia and Louisa were very…
Both Agniesekia and Louisa were very helpful and friendly. Helped us buy some fantastic outdoor ware.
January 28, 2024
Unprompted review
Reply from GO Outdoors - Fort William (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
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