The manager made us feel most welcome, and gave absolutely excellent customer service. We were only passing (whilst waiting for a train), but thought we’d stop in and check out the range. Well laid ou... See more
Company replied
Location
Switch locationHigh Street, PH33 6AU Fort William, GB
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See what reviewers are saying
What an amazing team within go outdoors fort Williams. Angieszka and her team is super helpful and was happy to assist me with anything I needed! Strongly recommend this shop to anyone outdoorsy.
Company replied
The store manager and assistant were incredibly helpful with only a few minutes until their (summer) Sunday closing time. Very kindly let me check out the hiking shoes I was hoping to get, let me try... See more
Company replied
Agnieszka is very friendly and an amazing person. Very good customer service. She really look after her customer. I would recommend everyone to visit this shop. The price is very competitive in whol... See more
Company replied
Company details
About GO Outdoors - Fort William (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
High Street, PH33 6AU, Fort William, United Kingdom
4.7
Excellent
143 reviews
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Amazing customer service and great prices
My husband and I were at the shop in Fort William, Scotland. The two employees we spoke with were very friendly and helpful. Agniesuka and Louisa were both so much fun to be around. They each helped us find what we were looking for as well as make suggestions. We did not plan to return so soon, but because of their great personalities as well as the prices and quality of the items, we are going to return tomorrow before we head home to Skye. Both of these ladies are very good at their jobs and such a pleasure to buy from. 🤞 we hope they are both there tomorrow! Thanks Ladies!! Y’all are the best! Hope to see you both.
January 28, 2024
Unprompted review
Reply from GO Outdoors - Fort William (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Fort William (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Was in the store last week and served…
Was in the store last week and served by Agnieszka, she couldn’t be more helpful in helping me decide on a pair of walking boots.
January 12, 2024
Unprompted review
Reply from GO Outdoors - Fort William (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Good prices with the membership card
Good prices with the membership card , friendly staff in the fort William shop
January 13, 2024
Reply from GO Outdoors - Fort William (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Great shop; great experience!
Genuinely helpful staff - own brand products are a bit of a bargain compared to branded products. We spent two visits sorting out a question with some La Sportiva’s, which I eventually bought, and got at a discount because I found a pair cheaper at another store. Great range and a great shop.
Kelly in Fort William is a star!
January 9, 2024
Reply from GO Outdoors - Fort William (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
The staff were very friendly and helpful
January 3, 2024
Reply from GO Outdoors - Fort William (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Excellent service
December 29, 2023
Reply from GO Outdoors - Fort William (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Staff so helpful
Staff so helpful, and knowledgeable, good prices, just a good experience
December 27, 2023
Reply from GO Outdoors - Fort William (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Fort Williams GO Outdoors +++++
The Fort Williams GO Outdoors was a life saver and the team there was phenomenal and incredibly knowledgable. HIGHLY RECOMMEND!
- all the way from Texas
December 31, 2023
Unprompted review
Reply from GO Outdoors - Fort William (Express)
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
All of the staff were unbelievably…
All of the staff were unbelievably helpful, went out of their way to sort a price match for me and another helped with different styles of coat!
December 29, 2023
Unprompted review
Reply from GO Outdoors - Fort William (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Fort William (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Great customer service!
Agnieszka was helpful, pleasant and a knowledgable sales assistant. She knows the stock and is interested in giving the best customer service possible. Thank you!
December 16, 2023
Reply from GO Outdoors - Fort William (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Nice relaxed shopping
Nicely laid out store, with wide selection of equipment and clothes. Friendly and helpful staff who gave you all the time you required. Some good member discounts.
December 15, 2023
Reply from GO Outdoors - Fort William (Express)
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Great quality stuff
Great quality stuff, I'm nearly fully kitted out for winter, and it didn't cost a fortune.
December 1, 2023
Unprompted review
Reply from GO Outdoors - Fort William (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
I had to pay £5 for a loyalty card
I had to pay £5 for a loyalty card, I should not have to pay for my loyalty twice over!
December 6, 2023
Reply from GO Outdoors - Fort William (Express)
Hi Kevin.
Thankyou for taking the time to leave the review and bringing this to our attention.
I am sorry that you had to buy the members card twice.
So we can help you further, please email us at onlinereviews@gooutdoors.co.uk and include your review reference number #TP43256 in the subject and contents of your email.
Please also include your order number, full name and billing address and we can look into this for you.
Thanks,
Sam,
GO Outdoors Online Review Team.
The staff at Fort William are always…
The staff at Fort William are always helpful and polite. Makes a lot of difference to my shoping experience.
November 28, 2023
Reply from GO Outdoors - Fort William (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Quality products and quality service at Fort William
Looking for a specific pair of walking boots and the brilliant member of staff located them, confirmed a price match was applicable and was superb throughout (her name was Robyn, Fort William outlet). As a long time walker I have never shopped at Go Outdoors before but will definitely use them again.
November 13, 2023
Unprompted review
Reply from GO Outdoors - Fort William (Express)
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Go Outdoors Customer Care Team
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