GO Outdoors - Halifax (Express) Reviews 

619
•
TrustScore 5 out of 5

4.9

2 Crown Street, West Yorkshire, HX1 1TT Halifax, West Yorkshire, GB

•

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See what reviewers are saying

Rated 5 out of 5 stars

I had a problem with my Merrell walking shoes they had split and where only 10 months old I was dealt with very quickly and the young lady was so helpful she apologised for any delays The manager... See more

Company replied

Rated 5 out of 5 stars

Went in for some advice on walking shoes that are actually waterproof. Served by Alex and Steve Both were very knowledgeable and helpful. Enabled me to purchase shoes that are within my budget and ar... See more

Company replied

Rated 5 out of 5 stars

Halifax Branch - 5* Star Service Called in this afternoon & was helped by the store manager Jake. 1st class service, very helpful throughout & great prices. Many Thanks

Company replied

Rated 5 out of 5 stars

Very helpful and friendly staff and a great selection of products. The Go outdoors members card has proved very useful and it pays for itself very quickly.

Company replied


Company details

  1. Camping Store
  2. also in
  3. Activewear Store
  4. Bicycle Store
  5. Climbing Club
  6. Horseback Riding Service
  7. Running Store

About GO Outdoors - Halifax (Express)

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • 2 Crown Street, West Yorkshire, HX1 1TT, Halifax, West Yorkshire, United Kingdom

  • 01422 413646

4.9

Excellent

TrustScore 5 out of 5

619 reviews

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4.9

All reviews

(619)

36,823 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service from Alex & Steve

Alex was absolutely brilliant! He was so knowledgeable and was able to give me advice & answer all my questions. He was kind, patient and helped me to choose the right boots & walking shoes for my feet and for the activities I do.
Steve too was very friendly and extremely helpful and efficient.
Thanks to them both- I’ll be back next time I need walking kit!

April 23, 2026
Unprompted review
GO Outdoors - Halifax (Express) logo

Reply from GO Outdoors - Halifax (Express)

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

5 star service from Steve.

5 star service from Steve.

April 23, 2026
Unprompted review
GO Outdoors - Halifax (Express) logo

Reply from GO Outdoors - Halifax (Express)

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very helpful

Both Alex and Steve were very informative, helpful and friendly. Great advice and service. Thank you!

April 17, 2026
Unprompted review
GO Outdoors - Halifax (Express) logo

Reply from GO Outdoors - Halifax (Express)

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Knowledgeable and helpful

August 29, 2025
Unprompted review
GO Outdoors - Halifax (Express) logo

Reply from GO Outdoors - Halifax (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Staff review helping autistic son

Called in to get my autistic son some walking shoes. He has sensory issues, especially with his feet and socks on how they feel. I explained this to the staff member who was upstairs in the shoe section and he was so good at helping us. It really helped our shopping experience. My son tried on 2 pairs of shoes and then we even moved on to hiking socks. This was such a big achievement for us. Thank you so much.

April 14, 2026
Unprompted review
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Reply from GO Outdoors - Halifax (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

In store pick up

In store pick up, meant I could choose a local store where I could collect rather than having to take time off work waiting for a parcel delivery. I would have bought locally but the offer was online and the product was not on display locally. It’s a small shop and staff are great.

April 5, 2026
GO Outdoors - Halifax (Express) logo

Reply from GO Outdoors - Halifax (Express)

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Steve and Dave were very helpful and…

Steve and Dave were very helpful and friendly. Fussed our dogs and gave them treats. Excellent service.

April 4, 2026
Unprompted review
GO Outdoors - Halifax (Express) logo

Reply from GO Outdoors - Halifax (Express)

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great advice and help

I had limited time on a visit to Halifax and wanted to buy walking boots amd a rucksack. The advice and help I got from Alex and Steve was a politely 1st rate. I walked away really thrilled at my purchases. The advice was helpful, concise and clear. They listened to what I wanted, worked around a tricky brief (Im mid 60s with swollen feet and ankles) and came.up woth the perfect walking boots all in minutes. I didn't miss my train, amd walked to the station with everything Id come for. Excellent ambassadors for your chain. Funny, helpful and professional

March 29, 2026
Unprompted review
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Reply from GO Outdoors - Halifax (Express)

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Halifax Express store…10/10

Called at the Halifax Express store today to pick up some new walking boots ! We were greeted by Steve and Alex who made every effort to match our needs without pressure just friendly experienced advice ! I found the perfect pair for me at a great price unfortunately didn’t have my son’s size in the boots he wanted but he was pointed in the right direction by Steve ! All in all a great shop I’ll be using again ! 10/10 👍

March 29, 2026
Unprompted review
GO Outdoors - Halifax (Express) logo

Reply from GO Outdoors - Halifax (Express)

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Staff really helpful and friendly

Staff really helpful and friendly. Top service from Steve and Alex

March 29, 2026
Unprompted review
GO Outdoors - Halifax (Express) logo

Reply from GO Outdoors - Halifax (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 1 out of 5 stars

Misleading marketing

I purchased an item which was tagged as £23 for members or "retail price" of £45. Membership cost me £5, so I was misled into believing that I'd saved £17 by paying the membership fee. A quick Google search, which admittedly I should have done before supporting this business, revealed the exact same item for, lo and behold, £23! Not £45. I returned to the store to request a refund for the membership but was refused. I hope the £5 you scammed me out of was worth the 1 star review. 👍

March 28, 2026
Unprompted review
GO Outdoors - Halifax (Express) logo

Reply from GO Outdoors - Halifax (Express)

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

A refreshing browsing and buying experience

I was assisted by Alex and Steve today. I haven’t been in the shop before/for a long time and was very happy with their expertise and the advice I was given. Such a nice change to talk to floor staff who know their subject and helpfulness without pressure to buy. Will definitely use ‘Go Outdoors’ again.

March 28, 2026
Unprompted review
GO Outdoors - Halifax (Express) logo

Reply from GO Outdoors - Halifax (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Store assistant was very helpful

Store assistant was very helpful, pleasant and efficient.

March 8, 2026
Unprompted review
GO Outdoors - Halifax (Express) logo

Reply from GO Outdoors - Halifax (Express)

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Welcoming atmosphere

Welcoming atmosphere, helpful staff

February 28, 2026
Unprompted review
GO Outdoors - Halifax (Express) logo

Reply from GO Outdoors - Halifax (Express)

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Came to go outdoors in Halifax to try…

Came to go outdoors in Halifax to try and find a waterproof jacket last minute. Alex and Steve were so helpful and I found exactly what I needed. Great customer service!

February 15, 2026
Unprompted review
GO Outdoors - Halifax (Express) logo

Reply from GO Outdoors - Halifax (Express)

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very helpful staff :)

A member of staff called Evie helped me to pick the best socks suitable for my intended use, they have worked so well to keep me warm in the climate im using them in.

February 1, 2026
Unprompted review
GO Outdoors - Halifax (Express) logo

Reply from GO Outdoors - Halifax (Express)

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent and fast service dealing with…

Excellent and fast service dealing with order

January 30, 2026
GO Outdoors - Halifax (Express) logo

Reply from GO Outdoors - Halifax (Express)

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service

Excellent service , the assistants were very helpful and knowledgable. We need a Go outdoors in Halifax otherwise we have to travel to Leeds.

February 6, 2026
Unprompted review
GO Outdoors - Halifax (Express) logo

Reply from GO Outdoors - Halifax (Express)

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great experience finding a walking boot....

Great experience when trying to find a perfect walking boot, found a lovely brown North Ridge pair in the sale and Alex was brilliant with his advise and customer service skills as tried a number of different pairs on.

January 31, 2026
Unprompted review
GO Outdoors - Halifax (Express) logo

Reply from GO Outdoors - Halifax (Express)

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Friendly environment

Friendly environment, the staff there were great.

January 31, 2026
Unprompted review
GO Outdoors - Halifax (Express) logo

Reply from GO Outdoors - Halifax (Express)

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

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