Bought 3 items online - very speedy delivery. Excellent quality hiking leggings however one pair was too small. I called into my local store and the very helpful staff were happy to return them and or... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Bought 3 items online - very speedy delivery. Excellent quality hiking leggings however one pair was too small. I called into my local store and the very helpful staff were happy to return them and or... See more
Company replied
I walked into the shop and wanted to purchased some small items. Mark, the supervisor was extremely professional and very helpful when I was making some of my product choices. Also, Steph was v... See more
Company replied
My husband came in to buy some new walking boots with some idea of what he wanted but not set on any specific product. Mark was super helpful and knowledgeable and helped my husband by some affordable... See more
Company replied
Staff offer a first-rate friendly and personalised service, backed up by solid working knowledge of using the products themselves, underpinned by a clear love of the job which is rarely seen these da... See more
Company replied
Written by the company
Written by the company

48 New Street, HD1 2BR, Huddersfield, West Yorkshire, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fabulous staff with great friendly service...

Reply from GO Outdoors - Huddersfield (Express)
The store is conveniently situated and a short walk from the railway station. Considering it is a smaller store I was able to find everything I needed and there was a good choice available. Mark was extremely helpful and gave excellent advice which is essential when purchasing footwear suitable for hiking. I will definitely be returning to this store due to it's location value for money and most importantly customer service.

Reply from GO Outdoors - Huddersfield (Express)
What made my experience great? - Jade and members of her staff. I went in for a spare part and it was a difficult ask. They had to research the item extensively to find the correct part and supplier. It was a team effort and I was able to see how professionlly they worked together. So helpful. I have always supported GO Outdoors and will continue to do so.
Thankyou,
Keith Overson.

Reply from GO Outdoors - Huddersfield (Express)
Howard was very nice and helped me find everything I needed when I popped in today

Reply from GO Outdoors - Huddersfield (Express)
Having not been into Huddersfield town centre for a long time, we decided on our way back to the car to pop in to go outdoors just to have a nosey.
WOW!
What a great experience . We were welcomed by Mark downstairs with a happy hello and smile and informing us he was available if we needed help ( not pushy at all ) We went upstairs to have a nosey and came accross some walking boots. The member of staff upstairs called Howard gave us fantastic customer service and lots of great information about the product (everyday is a learning day)
We went back downstairs to pay and Mark also gave us advice about wearing the boots around the house for an hour before walking in them outside.
The whole experience was great from start to finish. They both knew the products in the shop and gave us information we didn’t know.
The 2 gentlemen are a credit to your company.
I wish there was more 5 star customer service like this around.
Thank you

Reply from GO Outdoors - Huddersfield (Express)
Friendly, helpful welcome from Howard at the counter. I told him the items I required and he sent me upstairs to find the items. I approached the staircase an could overhear him telling his colleague what I was looking for and he was ready to assist before I even got to the first floor. Helpful advice as to products and how I could save money on this and further purchases without being pushy (Mark) fantastic friendly knowledgable service with a smile. I purchased more than initially intended because of the well informed competent service.

Reply from GO Outdoors - Huddersfield (Express)
As usual this store is great. I went in to get my yearly waterproofing for my jackets and staff were fantastic yet again.

Reply from GO Outdoors - Huddersfield (Express)
Visited GO Outdoors Express in Huddersfield last week and was treated to unrivalled customer service and information from the staff that was knowledgeable without being pushy. At no point did they give it the hard sell. Helpful and friendly and I would definitely shop there again.

Reply from GO Outdoors - Huddersfield (Express)
Store is great and had everything I needed. Thank you to Steph who was a great help in picking the right coat for the winter season!

Reply from GO Outdoors - Huddersfield (Express)

Reply from GO Outdoors - Huddersfield (Express)

Reply from GO Outdoors - Huddersfield (Express)
The staff in the shop in Huddersfield are always first rate. They really mean help when they say help. They guided you to the right purchase without pressing you. And I am constantly amazed at the value of the items.

Reply from GO Outdoors - Huddersfield (Express)
Bethany was lovely and very polite. Helped me at the till with my questions. Looked after my purchase when I remembered I wanted to buy socks!

Reply from GO Outdoors - Huddersfield (Express)
Very friendly and helpful staff. Especially Bethany. Would come back again

Reply from GO Outdoors - Huddersfield (Express)
Great service from the staff with their easy going, natural approach. Informative and helpful especially Steph.

Reply from GO Outdoors - Huddersfield (Express)
Staff offer a first-rate friendly and personalised service, backed up by solid working knowledge of using the products themselves, underpinned by a clear love of the job which is rarely seen these days. Retail work as it can, and more often than not should, be done! Thanks guys :-)

Reply from GO Outdoors - Huddersfield (Express)

Reply from GO Outdoors - Huddersfield (Express)
Outstanding service and advice given from an extremely knowledgeable salesperson.

Reply from GO Outdoors - Huddersfield (Express)
Excellent service from all the team at a very friendly store
Will go again

Reply from GO Outdoors - Huddersfield (Express)
We went in to get a pair of walking shoes for my daughter and meet one of the nicest, helpful people ever. I didnt get his name, but he showed us the options, helped to make sure they fit correctly, and also gave us good advice how to make sure we broke them in properly. It's great having this shop in the center of town and they have a great selection at really good prices. Thanks !!

Reply from GO Outdoors - Huddersfield (Express)
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.