GO Outdoors - Huddersfield (Express) Reviews 

578
TrustScore 5 out of 5

4.8

48 New Street, HD1 2BR Huddersfield, West Yorkshire, GB


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Rated 5 out of 5 stars

Bought 3 items online - very speedy delivery. Excellent quality hiking leggings however one pair was too small. I called into my local store and the very helpful staff were happy to return them and or... See more

Company replied

Rated 5 out of 5 stars

I walked into the shop and wanted to purchased some small items. Mark, the supervisor was extremely professional and very helpful when I was making some of my product choices. Also, Steph was v... See more

Company replied

Rated 5 out of 5 stars

My husband came in to buy some new walking boots with some idea of what he wanted but not set on any specific product. Mark was super helpful and knowledgeable and helped my husband by some affordable... See more

Company replied

Rated 5 out of 5 stars

Staff offer a first-rate friendly and personalised service, backed up by solid working knowledge of using the products themselves, underpinned by a clear love of the job which is rarely seen these da... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Huddersfield (Express)

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • 48 New Street, HD1 2BR, Huddersfield, West Yorkshire, United Kingdom

  • 01484 506205

4.8

Excellent

TrustScore 5 out of 5

578 reviews

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4.8

All reviews

(578)

35,808 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fabulous staff with great friendly…

Fabulous staff with great friendly service...

March 20, 2026
Unprompted review
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Reply from GO Outdoors - Huddersfield (Express)

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Exceptional Customer service

The store is conveniently situated and a short walk from the railway station. Considering it is a smaller store I was able to find everything I needed and there was a good choice available. Mark was extremely helpful and gave excellent advice which is essential when purchasing footwear suitable for hiking. I will definitely be returning to this store due to it's location value for money and most importantly customer service.

March 19, 2026
Unprompted review
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Reply from GO Outdoors - Huddersfield (Express)

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

A really professional team

What made my experience great? - Jade and members of her staff. I went in for a spare part and it was a difficult ask. They had to research the item extensively to find the correct part and supplier. It was a team effort and I was able to see how professionlly they worked together. So helpful. I have always supported GO Outdoors and will continue to do so.
Thankyou,
Keith Overson.

February 18, 2026
Unprompted review
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Reply from GO Outdoors - Huddersfield (Express)

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Howard was very nice and helped me find…

Howard was very nice and helped me find everything I needed when I popped in today

February 10, 2026
Unprompted review
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Reply from GO Outdoors - Huddersfield (Express)

Hello,

Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.

Thank you for choosing to shop with us.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

5 star customer service

Having not been into Huddersfield town centre for a long time, we decided on our way back to the car to pop in to go outdoors just to have a nosey.
WOW!
What a great experience . We were welcomed by Mark downstairs with a happy hello and smile and informing us he was available if we needed help ( not pushy at all ) We went upstairs to have a nosey and came accross some walking boots. The member of staff upstairs called Howard gave us fantastic customer service and lots of great information about the product (everyday is a learning day)
We went back downstairs to pay and Mark also gave us advice about wearing the boots around the house for an hour before walking in them outside.
The whole experience was great from start to finish. They both knew the products in the shop and gave us information we didn’t know.
The 2 gentlemen are a credit to your company.
I wish there was more 5 star customer service like this around.
Thank you

January 24, 2026
Unprompted review
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Reply from GO Outdoors - Huddersfield (Express)

Hi,

We're really glad you took time out to rate us as 5 stars here on Trustpilot. Hopefully we can deliver more wow experiences for you in the future.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Friendly and knowledgable staff.

Friendly, helpful welcome from Howard at the counter. I told him the items I required and he sent me upstairs to find the items. I approached the staircase an could overhear him telling his colleague what I was looking for and he was ready to assist before I even got to the first floor. Helpful advice as to products and how I could save money on this and further purchases without being pushy (Mark) fantastic friendly knowledgable service with a smile. I purchased more than initially intended because of the well informed competent service.

January 21, 2026
Unprompted review
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Reply from GO Outdoors - Huddersfield (Express)

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

As usual this store is great

As usual this store is great. I went in to get my yearly waterproofing for my jackets and staff were fantastic yet again.

December 10, 2025
Unprompted review
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Reply from GO Outdoors - Huddersfield (Express)

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Customer Service like it Should be.

Visited GO Outdoors Express in Huddersfield last week and was treated to unrivalled customer service and information from the staff that was knowledgeable without being pushy. At no point did they give it the hard sell. Helpful and friendly and I would definitely shop there again.

October 16, 2025
Unprompted review
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Reply from GO Outdoors - Huddersfield (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Ready for the rain!

Store is great and had everything I needed. Thank you to Steph who was a great help in picking the right coat for the winter season!

October 17, 2025
Unprompted review
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Reply from GO Outdoors - Huddersfield (Express)

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

The staff were very helpful

The staff were very helpful, gave good advice

October 14, 2025
GO Outdoors - Huddersfield (Express) logo

Reply from GO Outdoors - Huddersfield (Express)

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Friendly

Friendly, helpful and knowledgable staff.

September 28, 2025
Unprompted review
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Reply from GO Outdoors - Huddersfield (Express)

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

The staff in the shop in Huddersfield…

The staff in the shop in Huddersfield are always first rate. They really mean help when they say help. They guided you to the right purchase without pressing you. And I am constantly amazed at the value of the items.

September 23, 2025
GO Outdoors - Huddersfield (Express) logo

Reply from GO Outdoors - Huddersfield (Express)

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Bethany was lovely and very polite

Bethany was lovely and very polite. Helped me at the till with my questions. Looked after my purchase when I remembered I wanted to buy socks!

September 19, 2025
Unprompted review
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Reply from GO Outdoors - Huddersfield (Express)

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very friendly and helpful staff

Very friendly and helpful staff. Especially Bethany. Would come back again

August 31, 2025
Unprompted review
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Reply from GO Outdoors - Huddersfield (Express)

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service from the staff

Great service from the staff with their easy going, natural approach. Informative and helpful especially Steph.

August 1, 2025
Unprompted review
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Reply from GO Outdoors - Huddersfield (Express)

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

First-rate friendliness!

Staff offer a first-rate friendly and personalised service, backed up by solid working knowledge of using the products themselves, underpinned by a clear love of the job which is rarely seen these days. Retail work as it can, and more often than not should, be done! Thanks guys :-)

July 14, 2025
Unprompted review
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Reply from GO Outdoors - Huddersfield (Express)

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Spork

Staff friendly, helpful and gave advice if needed.

June 30, 2025
Unprompted review
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Reply from GO Outdoors - Huddersfield (Express)

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Outstanding service and advice given…

Outstanding service and advice given from an extremely knowledgeable salesperson.

June 19, 2025
Unprompted review
GO Outdoors - Huddersfield (Express) logo

Reply from GO Outdoors - Huddersfield (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Good honest customer service

Excellent service from all the team at a very friendly store
Will go again

May 23, 2025
Unprompted review
GO Outdoors - Huddersfield (Express) logo

Reply from GO Outdoors - Huddersfield (Express)

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service

We went in to get a pair of walking shoes for my daughter and meet one of the nicest, helpful people ever. I didnt get his name, but he showed us the options, helped to make sure they fit correctly, and also gave us good advice how to make sure we broke them in properly. It's great having this shop in the center of town and they have a great selection at really good prices. Thanks !!

May 17, 2025
Unprompted review
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Reply from GO Outdoors - Huddersfield (Express)

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

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