GO Outdoors - Huddersfield (Express) Reviews 

578
TrustScore 5 out of 5

4.8

48 New Street, HD1 2BR Huddersfield, West Yorkshire, GB


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Rated 5 out of 5 stars

Bought 3 items online - very speedy delivery. Excellent quality hiking leggings however one pair was too small. I called into my local store and the very helpful staff were happy to return them and or... See more

Company replied

Rated 5 out of 5 stars

I walked into the shop and wanted to purchased some small items. Mark, the supervisor was extremely professional and very helpful when I was making some of my product choices. Also, Steph was v... See more

Company replied

Rated 5 out of 5 stars

My husband came in to buy some new walking boots with some idea of what he wanted but not set on any specific product. Mark was super helpful and knowledgeable and helped my husband by some affordable... See more

Company replied

Rated 5 out of 5 stars

Staff offer a first-rate friendly and personalised service, backed up by solid working knowledge of using the products themselves, underpinned by a clear love of the job which is rarely seen these da... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Huddersfield (Express)

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • 48 New Street, HD1 2BR, Huddersfield, West Yorkshire, United Kingdom

  • 01484 506205

4.8

Excellent

TrustScore 5 out of 5

578 reviews

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1-star

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4.8

All reviews

(578)

35,808 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good shopping experience

Visited store today well set out and labelled friendly helpful staff - Caitlin served at the checkout was delightful

May 14, 2025
Unprompted review
GO Outdoors - Huddersfield (Express) logo

Reply from GO Outdoors - Huddersfield (Express)

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great experience must visit

Great experience must visit
brad was most helpful he will go out his way to help you 5 star all round

May 9, 2025
Unprompted review
GO Outdoors - Huddersfield (Express) logo

Reply from GO Outdoors - Huddersfield (Express)

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

Very helpful staff without being pushy…

Very helpful staff without being pushy . knowledgeable and friendly.would shop there again

April 27, 2025
GO Outdoors - Huddersfield (Express) logo

Reply from GO Outdoors - Huddersfield (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 4 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Being able to order On line and pick up…

Being able to order On line and pick up at a local Go Outdoors store was very convenient and easy.

April 24, 2025
GO Outdoors - Huddersfield (Express) logo

Reply from GO Outdoors - Huddersfield (Express)

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Rated 1 out of 5 stars

The shop assistants were either too…

The shop assistants were either too eager to please or had the impression that we were shoplifters, due to me bringing my own shopping bag, which actually contained some paperwork of my late father.

However, I have not felt so uncomfortable whilst browsing for products and I will not be visiting that store again. My elderly mother who was with me at the time also noted the behaviour of the staff, which was unacceptable.

I do like Go Outdoors but this experience has left me with second thoughts.

April 23, 2025
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Reply from GO Outdoors - Huddersfield (Express)

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Walked in the door

Walked in the door! Was greeted straight away! Harry's customers service was excellent he helped us with everything we needed for our residential. So lovely to see good customer service. The shop had everything we needed at great prices. Thank you very much.

April 21, 2025
Unprompted review
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Reply from GO Outdoors - Huddersfield (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great staff make a company

Great staff make a company. All staff we interacted with were lovely. The store was good with lots of choice and reasonable prices. Sufficient space for my wife to get around the shop in her wheelchair and accessible toilet too.

April 18, 2025
GO Outdoors - Huddersfield (Express) logo

Reply from GO Outdoors - Huddersfield (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great experience

Great experience. Nick in-store was very helpful and was able to assist with the product we were looking for

April 20, 2025
Unprompted review
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Reply from GO Outdoors - Huddersfield (Express)

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helpful staff

Helpful staff
Maggie and karen

April 21, 2025
Unprompted review
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Reply from GO Outdoors - Huddersfield (Express)

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

Friendly service and advise

Perhaps not the range of larger stores but packed with everything you might need for a good day out in the outdoors. All popular brands appear to be available. The advantage with a high street store is the service. This store is no exception. Friendly service and advise from Mick and Mark. I went in for a pair of trail running socks and came out with a top instead!! The only reason for a 4-star review is they didn't stock trail running socks.

April 13, 2025
Unprompted review
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Reply from GO Outdoors - Huddersfield (Express)

Hi,

Thanks for taking the time to leave us a 4 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Mark @ Huddersfield Town Centre - Exceptional!

Another positive experience at Go Outdoors, Huddersfield Town Centre. I was supported by a member of staff named Mark who was super helpful and deserves praise for his exceptional manner and customer care. Mark expanded my knowledge regarding products i was enquiring about in a positive and informative way. Mark's style was non-pushy, and delivered an excelled customer care experience. I noted how well he interacted with both customers and staff with humour, smile, and personality. I left the store making a purchase I am very happy with. And I will be returning in the future as i really like the products available and the customer experience available at the store. Thank you very much.

April 12, 2025
Unprompted review
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Reply from GO Outdoors - Huddersfield (Express)

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars
GO Outdoors - Huddersfield (Express) logo

Reply from GO Outdoors - Huddersfield (Express)

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Just right

I wasn’t exactly sure what type of waterproof I needed and the assistant talked me through the options. As a result I not only finished up with exactly what I needed but a waterproof at an excellent price for the specification.

April 15, 2025
Unprompted review
GO Outdoors - Huddersfield (Express) logo

Reply from GO Outdoors - Huddersfield (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 1 out of 5 stars

Whats happened to the usual friendly, helpful, knowledgeable staff?

Whats happened to the usual friendly, helpful, knowledgeable staff? I went in today and theres this new guy at the till, phone in hand, he didn't even look up when l went in, too busy with his phone. This is the first time that l've encountered this at this store, the usual staff are all smiles. Today l felt really uncomfortable and walked back out and l'm not going to back.

April 12, 2025
Unprompted review
GO Outdoors - Huddersfield (Express) logo

Reply from GO Outdoors - Huddersfield (Express)

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

The two member of staff on shift Nici…

The two member of staff on shift Nici and Howard were lovely Howard was very helpful and knowledgeable in regards to product wanting etc..

Do need to make store a bit more disabled friendly i went in with rollating walker and couldn't get around using, maybe don't overpack the rotating rails on floor so much or have signage up were customers can ask for stock etc....

Only criticism is need to have non member price alongside member price on products

April 9, 2025
GO Outdoors - Huddersfield (Express) logo

Reply from GO Outdoors - Huddersfield (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 4 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

First class customer service and …

First class customer service and and excellent product.

April 5, 2025
GO Outdoors - Huddersfield (Express) logo

Reply from GO Outdoors - Huddersfield (Express)

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Staff always helpful with good advice

Staff always helpful with good advice

March 27, 2025
GO Outdoors - Huddersfield (Express) logo

Reply from GO Outdoors - Huddersfield (Express)

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars
GO Outdoors - Huddersfield (Express) logo

Reply from GO Outdoors - Huddersfield (Express)

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great customer service

Great customer service, brilliant staff, friendly and helpful. Thanks again :)

March 26, 2025
Unprompted review
GO Outdoors - Huddersfield (Express) logo

Reply from GO Outdoors - Huddersfield (Express)

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

first class shop always find what you want

This go outdoors was in Huddersfield .what I like about your stores is the choice of clothes and accessories for men and women .not to mention the staff who are both friendly and helpful .when I see a go outdoors shop I am drawn towards it !! long may it continue!!

March 13, 2025
GO Outdoors - Huddersfield (Express) logo

Reply from GO Outdoors - Huddersfield (Express)

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

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