GO Outdoors - Huddersfield (Express) Reviews 

578
TrustScore 5 out of 5

4.8

48 New Street, HD1 2BR Huddersfield, West Yorkshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Bought 3 items online - very speedy delivery. Excellent quality hiking leggings however one pair was too small. I called into my local store and the very helpful staff were happy to return them and or... See more

Company replied

Rated 5 out of 5 stars

I walked into the shop and wanted to purchased some small items. Mark, the supervisor was extremely professional and very helpful when I was making some of my product choices. Also, Steph was v... See more

Company replied

Rated 5 out of 5 stars

My husband came in to buy some new walking boots with some idea of what he wanted but not set on any specific product. Mark was super helpful and knowledgeable and helped my husband by some affordable... See more

Company replied

Rated 5 out of 5 stars

Staff offer a first-rate friendly and personalised service, backed up by solid working knowledge of using the products themselves, underpinned by a clear love of the job which is rarely seen these da... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Huddersfield (Express)

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • 48 New Street, HD1 2BR, Huddersfield, West Yorkshire, United Kingdom

  • 01484 506205

4.8

Excellent

TrustScore 5 out of 5

578 reviews

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1-star

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4.8

All reviews

(578)

35,808 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly service

Great service,value for money and friendly staff

November 10, 2024
Unprompted review
GO Outdoors - Huddersfield (Express) logo

Reply from GO Outdoors - Huddersfield (Express)

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

The store team in Huddersfield are…

The store team in Huddersfield are really friendly and know their stuff. For a small store have always found what we need.

October 28, 2024
GO Outdoors - Huddersfield (Express) logo

Reply from GO Outdoors - Huddersfield (Express)

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Friendly staff, super helpful great prices

We were warmly welcomed, help to choose [walking shoes] was friendly, patient and not at all pushy. And the price is great! You pay £5 to be a member but worth every penny - I saved way more on the shoes.

October 26, 2024
GO Outdoors - Huddersfield (Express) logo

Reply from GO Outdoors - Huddersfield (Express)

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent attitude by both staff…

Excellent attitude by both staff members. Good value product and had my size in stock.

October 31, 2024
Unprompted review
GO Outdoors - Huddersfield (Express) logo

Reply from GO Outdoors - Huddersfield (Express)

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Really pleased thank you 😊

Really pleased thank you 😊
Bree did great and got the hats for me.

November 2, 2024
Unprompted review
GO Outdoors - Huddersfield (Express) logo

Reply from GO Outdoors - Huddersfield (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Staff very helpful and friendly

Staff very helpful and friendly, without pressuring you to buy. Store layout clear, making it easy to find different categories - and there are changing facilities, so you can check that the size and fit are right.

October 22, 2024
GO Outdoors - Huddersfield (Express) logo

Reply from GO Outdoors - Huddersfield (Express)

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helpful and friendly service

Helpful and friendly service

October 29, 2024
GO Outdoors - Huddersfield (Express) logo

Reply from GO Outdoors - Huddersfield (Express)

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Purchase of walking shoes

Again a remarkable loyalty card discount and I had the pleasure of being attended too by beautiful Maggie. 🤠

October 30, 2024
Unprompted review
GO Outdoors - Huddersfield (Express) logo

Reply from GO Outdoors - Huddersfield (Express)

Hi,

Thanks for taking the time to leave us a 5 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

i can say the staff are very nice and…

i can say the staff are very nice and friendly also the quality of the clothes are very good so thank to them.

October 30, 2024
Unprompted review
GO Outdoors - Huddersfield (Express) logo

Reply from GO Outdoors - Huddersfield (Express)

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I bought some walking shoes

I bought some walking shoes. The staff were friendly, attentive and helpful, bringing me several different ones to try on. The shoes were comfy and reasonably priced.
I’m very pleased with my purchase. Many thanks to the two lovely ladies Steph and Maggie.

October 29, 2024
Unprompted review
GO Outdoors - Huddersfield (Express) logo

Reply from GO Outdoors - Huddersfield (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Fabulous shopping experience

We were able to discuss our requirements with Mark and he guided us to the very best option in store-we wouldn’t have found this ourselves in store or on line. Service was with a smile and a bucketful of great humour but no hard sell. Fabulous shopping experience.

October 27, 2024
Unprompted review
GO Outdoors - Huddersfield (Express) logo

Reply from GO Outdoors - Huddersfield (Express)

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

Helpful staff bree & Maggie

Helpful staff. Shop would be better if had more space to see the all the stock.

October 26, 2024
Unprompted review
GO Outdoors - Huddersfield (Express) logo

Reply from GO Outdoors - Huddersfield (Express)

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Maggie and Karen were very helpful

Maggie and Karen were very helpful. Good value over trousers. Good range of options. Was able to try them on before I bought.

October 23, 2024
Unprompted review
GO Outdoors - Huddersfield (Express) logo

Reply from GO Outdoors - Huddersfield (Express)

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

The lady who served me (Steph) was…

The lady who served me (Steph) was extremely helpful, got just what i needed thank you.

October 25, 2024
Unprompted review
GO Outdoors - Huddersfield (Express) logo

Reply from GO Outdoors - Huddersfield (Express)

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent customer service

A slight defect on my walking shoes. Fast friendly no quibble exchange. Store workers Steph and Maggie very helpful and professional. Thanks

October 24, 2024
Unprompted review
GO Outdoors - Huddersfield (Express) logo

Reply from GO Outdoors - Huddersfield (Express)

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helpful and cheerful service

The shop was quite busy but the staff of two - Karen and Maggie - were very proactive in helping customers. When the Merril trainers I’d ordered appeared I decided they were a poor fit and happened to mention I’d ordered a different shoe three days ago and didn’t come over to try them on. No problem. Some detective work dug them up. Not a good fit either. I calculated that Karen (or Maggie) had been up and down the staircase four times and had spent ten minutes or so at the till filling in the paperwork. They were cheerful all the time and were absolutely helpful.

October 22, 2024
Unprompted review
GO Outdoors - Huddersfield (Express) logo

Reply from GO Outdoors - Huddersfield (Express)

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very happy with my purchase today

Very happy with my purchase today. The lady that served me was very helpful and knowledgeable of the stock and gave good recommendations. Thank you

October 21, 2024
Unprompted review
GO Outdoors - Huddersfield (Express) logo

Reply from GO Outdoors - Huddersfield (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Fantastic inshore help

Fantastic instore help

October 20, 2024
Unprompted review
GO Outdoors - Huddersfield (Express) logo

Reply from GO Outdoors - Huddersfield (Express)

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great customer service and help with my…

Great customer service and help with my DofE equipment selection. Friendly staff and very helpful.

October 20, 2024
Unprompted review
GO Outdoors - Huddersfield (Express) logo

Reply from GO Outdoors - Huddersfield (Express)

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helpful and knowledgeable staff

My husband came in to buy some new walking boots with some idea of what he wanted but not set on any specific product. Mark was super helpful and knowledgeable and helped my husband by some affordable walking boots with his insane level of knowledge about all the products. My husband was very pleased. Steph was very helpful on and quickly sorted the sale out so we could leave on time to run more errands, including updating our new home address on their system. Thank you both!

October 13, 2024
Unprompted review
GO Outdoors - Huddersfield (Express) logo

Reply from GO Outdoors - Huddersfield (Express)

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

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