Sarah served myself and my husband with the purchase of walking boots. While also serving two other separate customers with their purchases. Even though Sarah had no other assistants at all to help, s... See more
Location
Switch locationMain Street 53, CA12 5DS Keswick, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Kelly and Isaac were very helpful with an exchange of Merrell walking shoes that were faulty. Their excellent service justified my experience of always using this store for my outdoor needs. Thank you... See more
Company replied
Called in at Go Outdoors Keswick whilst on holiday to look for some new walking gear for my wife and son this lunchtime . The staff were fantastic and helpful Scott, Sienna and Chloe upstairs on foot... See more
Company replied
Despite it being wet, really busy and being your only sales assistant upstairs Sienna took the time to assist us in finding the most appropriate walking shoe for our 6 year old. We had no socks due to... See more
Company replied
Company details
About GO Outdoors - Keswick (Express)
Written by the company
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company

- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Main Street 53, CA12 5DS, Keswick, England, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.

Reply from GO Outdoors - Keswick (Express)
Kelly was absolutely lovely
Kelly was absolutely lovely, I felt like the only one in the shop with how well she was helping me absolutely lovely staff x

Reply from GO Outdoors - Keswick (Express)
I needed to return an unsuitable item…
I needed to return an unsuitable item and was aided by Sarah. She suggested a more appropriate item and enabled a straightforward transaction. I am very pleased with the new item of clothing.

Reply from GO Outdoors - Keswick (Express)
Went in for a jacket & hiking trousers…
Went in for a jacket & hiking trousers while visiting the Lake District, Sarah was so helpful renewed are old membership so we qualified for a discount both professional & polite thank you Sarah.

Reply from GO Outdoors - Keswick (Express)
Big thank you to Sam!
Sam was so knowledgeable, helpful and friendly! I really appreciate his time and patience with me trying on boots and talking about the variety of materials and designs which are more suitable for my hikes! Thank you so much for your help today!

Reply from GO Outdoors - Keswick (Express)
Sarah was really helpful and understood…
Sarah was really helpful and understood what I needed and helped me to choose the right product. She was friendly and informative.

Reply from GO Outdoors - Keswick (Express)
Excellent service from Sarah today
Excellent service from Sarah today, thank you.

Reply from GO Outdoors - Keswick (Express)
The staff are so excellent
The staff are so excellent, knowledgeable, helpful and especially “SAM”, he went out of his way to explain and educate me even though I’ve been a walker/camper all my long life SAM was brilliant, I’ll definitely go back next time to buy more gear

Reply from GO Outdoors - Keswick (Express)
In Keswick on a break
In Keswick on a break, looking for a quick drying T-shirt Sarah was helpful and friendly, I left with a bargain

Reply from GO Outdoors - Keswick (Express)
Stopped off on my past Keswick for some…
Stopped off on my past Keswick for some walking boots I was stuck on which ones to get until Isaac came over and pointed me in the right direction for the level I walk at and which ones would best suit me for what I need them for great lad couldnt sing his praises more

Reply from GO Outdoors - Keswick (Express)
After getting soaked in Keswick
After getting soaked in Keswick, decided it was time for some stretchy walking trousers. Sarah helped me chose and renewed my membership. All good 👍

Reply from GO Outdoors - Keswick (Express)
A pleasant experience
Sarah was pleasant, friendly and knowledgable about the products I was looking at. I will definitely be shopping there again.

Reply from GO Outdoors - Keswick (Express)
Great help and advice from Sam
Great help and advice from Sam at the Keswick store to get a membership card that saved me £s!!!
Thank you

Reply from GO Outdoors - Keswick (Express)
Helpful staff
Couldn't find an item in store, so asked at the till. Sarah not only found it for me but suggested another, explaining the advantages. Great staff.

Reply from GO Outdoors - Keswick (Express)
Positive and knowledgeable experience
Visited the store on Saturday 21st and in all honesty all I was certain of was that my boots were old, tired and had split so I needed a new pair.
Sam was super knowledgeable around the footwear, asked questions to find out more about what I was looking for and even gave me advice on how to prolong the wear of my new boots and a reason behind why my old ones had split. He spent time discussing and making sure the boots and insoles were right for me, as well as giving me time to decide (as I can be very indecisive). The shop began to get quite busy, but Sam made sure he tended to everyone that was in. I'm happy with my purchase and thankful for the additional knowledge gained from Sam. Thank you

Reply from GO Outdoors - Keswick (Express)
New Rucksack 🎒
I was looking for a new rucksack Sam helped me choose a one that fit and was within my price range. He showed me the USP's and checked how it fit, I'm only 5ft 3. I said I wanted to look at other shops before purchasing, however I came back and bought this one from Sam. OEX Vallo Air 28L in red. Thank you for your help

Reply from GO Outdoors - Keswick (Express)
Outstanding service from Sam at Keswick
Visited the Keswick store today and had a fantastic experience thanks to Sam. He was incredibly friendly, knowledgeable, and genuinely helpful throughout our visit. We purchased a carrier backpack, and he took the time to carefully ensure my nephew was safely and securely strapped in. He also walked us through how everything works and answered all our questions with great patience.
A big thank you to Sam — he’s a real asset to the store!

Reply from GO Outdoors - Keswick (Express)

Reply from GO Outdoors - Keswick (Express)
Fantastic help and advice from Isaac…
Fantastic help and advice from Isaac and Sam today supporting with an exchange.

Reply from GO Outdoors - Keswick (Express)
Great staff
Hadn't intended to buy anymore outdoor stuff but we popped in to have a browse. Husband found a pair of soft shell trousers at £57/£52 and a gilet for me. Enquired about membership, staff were really helpful. Nice surprise when the trousers came up at £39...and they fit perfectly.

Reply from GO Outdoors - Keswick (Express)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







