GO Outdoors - Keswick (Express) Reviews 

167
TrustScore 5 out of 5

4.8

Main Street 53, CA12 5DS Keswick, England, GB


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Rated 5 out of 5 stars

Sarah served myself and my husband with the purchase of walking boots. While also serving two other separate customers with their purchases. Even though Sarah had no other assistants at all to help, s... See more

Rated 5 out of 5 stars

Kelly and Isaac were very helpful with an exchange of Merrell walking shoes that were faulty. Their excellent service justified my experience of always using this store for my outdoor needs. Thank you... See more

Company replied

Rated 5 out of 5 stars

Called in at Go Outdoors Keswick whilst on holiday to look for some new walking gear for my wife and son this lunchtime . The staff were fantastic and helpful Scott, Sienna and Chloe upstairs on foot... See more

Company replied

Rated 5 out of 5 stars

Despite it being wet, really busy and being your only sales assistant upstairs Sienna took the time to assist us in finding the most appropriate walking shoe for our 6 year old. We had no socks due to... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Keswick (Express)

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Main Street 53, CA12 5DS, Keswick, England, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

167 reviews

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4.8

All reviews

(167)

35,496 reviews in the last 12 months

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Rated 5 out of 5 stars

Thank you Millie

Thank you Millie, really approachable and helpful!

March 15, 2026
Unprompted review
GO Outdoors - Keswick (Express) logo

Reply from GO Outdoors - Keswick (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Kelly was absolutely lovely

Kelly was absolutely lovely, I felt like the only one in the shop with how well she was helping me absolutely lovely staff x

February 27, 2026
Unprompted review
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Reply from GO Outdoors - Keswick (Express)

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I needed to return an unsuitable item…

I needed to return an unsuitable item and was aided by Sarah. She suggested a more appropriate item and enabled a straightforward transaction. I am very pleased with the new item of clothing.

March 5, 2026
Unprompted review
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Reply from GO Outdoors - Keswick (Express)

Hello,

Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.

Thank you for choosing to shop with us.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Went in for a jacket & hiking trousers…

Went in for a jacket & hiking trousers while visiting the Lake District, Sarah was so helpful renewed are old membership so we qualified for a discount both professional & polite thank you Sarah.

February 28, 2026
Unprompted review
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Reply from GO Outdoors - Keswick (Express)

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Big thank you to Sam!

Sam was so knowledgeable, helpful and friendly! I really appreciate his time and patience with me trying on boots and talking about the variety of materials and designs which are more suitable for my hikes! Thank you so much for your help today!

March 6, 2026
Unprompted review
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Reply from GO Outdoors - Keswick (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Sarah was really helpful and understood…

Sarah was really helpful and understood what I needed and helped me to choose the right product. She was friendly and informative.

March 5, 2026
Unprompted review
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Reply from GO Outdoors - Keswick (Express)

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service from Sarah today

Excellent service from Sarah today, thank you.

March 5, 2026
Unprompted review
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Reply from GO Outdoors - Keswick (Express)

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

The staff are so excellent

The staff are so excellent, knowledgeable, helpful and especially “SAM”, he went out of his way to explain and educate me even though I’ve been a walker/camper all my long life SAM was brilliant, I’ll definitely go back next time to buy more gear

February 26, 2026
Unprompted review
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Reply from GO Outdoors - Keswick (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

In Keswick on a break

In Keswick on a break, looking for a quick drying T-shirt Sarah was helpful and friendly, I left with a bargain

March 4, 2026
Unprompted review
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Reply from GO Outdoors - Keswick (Express)

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Stopped off on my past Keswick for some…

Stopped off on my past Keswick for some walking boots I was stuck on which ones to get until Isaac came over and pointed me in the right direction for the level I walk at and which ones would best suit me for what I need them for great lad couldnt sing his praises more

February 21, 2026
Unprompted review
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Reply from GO Outdoors - Keswick (Express)

Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.

Thanks for shopping with us.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

After getting soaked in Keswick

After getting soaked in Keswick, decided it was time for some stretchy walking trousers. Sarah helped me chose and renewed my membership. All good 👍

February 28, 2026
Unprompted review
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Reply from GO Outdoors - Keswick (Express)

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

A pleasant experience

Sarah was pleasant, friendly and knowledgable about the products I was looking at. I will definitely be shopping there again.

February 25, 2026
Unprompted review
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Reply from GO Outdoors - Keswick (Express)

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great help and advice from Sam

Great help and advice from Sam at the Keswick store to get a membership card that saved me £s!!!
Thank you

February 21, 2026
Unprompted review
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Reply from GO Outdoors - Keswick (Express)

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Helpful staff

Couldn't find an item in store, so asked at the till. Sarah not only found it for me but suggested another, explaining the advantages. Great staff.

February 21, 2026
Unprompted review
GO Outdoors - Keswick (Express) logo

Reply from GO Outdoors - Keswick (Express)

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Positive and knowledgeable experience

Visited the store on Saturday 21st and in all honesty all I was certain of was that my boots were old, tired and had split so I needed a new pair.
Sam was super knowledgeable around the footwear, asked questions to find out more about what I was looking for and even gave me advice on how to prolong the wear of my new boots and a reason behind why my old ones had split. He spent time discussing and making sure the boots and insoles were right for me, as well as giving me time to decide (as I can be very indecisive). The shop began to get quite busy, but Sam made sure he tended to everyone that was in. I'm happy with my purchase and thankful for the additional knowledge gained from Sam. Thank you

February 21, 2026
Unprompted review
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Reply from GO Outdoors - Keswick (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

New Rucksack 🎒

I was looking for a new rucksack Sam helped me choose a one that fit and was within my price range. He showed me the USP's and checked how it fit, I'm only 5ft 3. I said I wanted to look at other shops before purchasing, however I came back and bought this one from Sam. OEX Vallo Air 28L in red. Thank you for your help

February 21, 2026
Unprompted review
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Reply from GO Outdoors - Keswick (Express)

Hi,

Thanks for taking the time to leave us a 4 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Outstanding service from Sam at Keswick

Visited the Keswick store today and had a fantastic experience thanks to Sam. He was incredibly friendly, knowledgeable, and genuinely helpful throughout our visit. We purchased a carrier backpack, and he took the time to carefully ensure my nephew was safely and securely strapped in. He also walked us through how everything works and answered all our questions with great patience.

A big thank you to Sam — he’s a real asset to the store!

February 20, 2026
Unprompted review
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Reply from GO Outdoors - Keswick (Express)

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very helpful and pleasant.

Very helpful and pleasant.

February 20, 2026
Unprompted review
GO Outdoors - Keswick (Express) logo

Reply from GO Outdoors - Keswick (Express)

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Fantastic help and advice from Isaac…

Fantastic help and advice from Isaac and Sam today supporting with an exchange.

February 20, 2026
Unprompted review
GO Outdoors - Keswick (Express) logo

Reply from GO Outdoors - Keswick (Express)

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great staff

Hadn't intended to buy anymore outdoor stuff but we popped in to have a browse. Husband found a pair of soft shell trousers at £57/£52 and a gilet for me. Enquired about membership, staff were really helpful. Nice surprise when the trousers came up at £39...and they fit perfectly.

February 5, 2026
Unprompted review
GO Outdoors - Keswick (Express) logo

Reply from GO Outdoors - Keswick (Express)

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

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