Unusually helpful customer service in Keswick store. A pleasant young lady, Chloe was helpful in not making us feel rushed when purchasing a swiss army knife. Wish there were more like Chloe in shops... See more
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Location
Switch locationMain Street 53, CA12 5DS Keswick, England, GB
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Sarah served myself and my husband with the purchase of walking boots. While also serving two other separate customers with their purchases. Even though Sarah had no other assistants at all to help, s... See more
Kelly and Isaac were very helpful with an exchange of Merrell walking shoes that were faulty. Their excellent service justified my experience of always using this store for my outdoor needs. Thank you... See more
Company replied
Called in at Go Outdoors Keswick whilst on holiday to look for some new walking gear for my wife and son this lunchtime . The staff were fantastic and helpful Scott, Sienna and Chloe upstairs on foot... See more
Company replied
Company details
About GO Outdoors - Keswick (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Main Street 53, CA12 5DS, Keswick, England, United Kingdom
4.8
Excellent
171 reviews
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Outstanding service from Sam at Keswick
Visited the Keswick store today and had a fantastic experience thanks to Sam. He was incredibly friendly, knowledgeable, and genuinely helpful throughout our visit. We purchased a carrier backpack, and he took the time to carefully ensure my nephew was safely and securely strapped in. He also walked us through how everything works and answered all our questions with great patience.
A big thank you to Sam — he’s a real asset to the store!
February 20, 2026
Unprompted review
Reply from GO Outdoors - Keswick (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Keswick (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Fantastic help and advice from Isaac…
Fantastic help and advice from Isaac and Sam today supporting with an exchange.
February 20, 2026
Unprompted review
Reply from GO Outdoors - Keswick (Express)
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Great staff
Hadn't intended to buy anymore outdoor stuff but we popped in to have a browse. Husband found a pair of soft shell trousers at £57/£52 and a gilet for me. Enquired about membership, staff were really helpful. Nice surprise when the trousers came up at £39...and they fit perfectly.
February 5, 2026
Unprompted review
Reply from GO Outdoors - Keswick (Express)
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
***show normal price not members price ***
Shows price but then in small writing states members price. However wouldn't mind if they advertised the non members price. Nowhere to say how much they were. Couldn't read the small print stating members found out at till. Should both prices very misleading. ******TRIED TO EMAIL IT SAYS INVALID EMAIL ADDRESS *******
December 20, 2025
Unprompted review
Reply from GO Outdoors - Keswick (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Very friendly and helpful staff served…
Very friendly and helpful staff served sarah
October 16, 2025
Unprompted review
Reply from GO Outdoors - Keswick (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Keswick (Express)
Hi
Many thanks for taking some time to give us a 5 star review. We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Good experience, nice helpful staff.
October 14, 2025
Reply from GO Outdoors - Keswick (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Staff at the Keswick branch very…
Staff at the Keswick branch very friendly and helpful and they also managed to solve the problem of why my go outdoors card wasn’t working properly which was great as every time I used it in other branches I had problems
October 2, 2025
Reply from GO Outdoors - Keswick (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
I needed new walking shoes
I needed new walking shoes, not boots. The advice I was given was just what I needed. I’d been looking for a while but had no luck. I didn’t bother looking any further. The shoes I was shown were comfortable and suitable for what I needed. I’ve been wearing them for a week, they’re perfect. Thank you.
October 2, 2025
Reply from GO Outdoors - Keswick (Express)
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Excellent service from staff in Keswick.First visit since it was a Blacks store, not a lot has changed…
Excellent service from staff in Keswick store
October 1, 2025
Reply from GO Outdoors - Keswick (Express)
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
They wer helpful and constructive
September 9, 2025
Reply from GO Outdoors - Keswick (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Pleasant experience
The staff member who served us was very attentive and helpful.Gave us all the information about the loyalty card and the benefits we could have.
July 22, 2025
Reply from GO Outdoors - Keswick (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Great store.
Came in today looking for some stuff for an upcoming bikepacking trip. Alec was super helpful, everything in store very easy to find and well laid out. Thanks!
August 2, 2025
Unprompted review
Reply from GO Outdoors - Keswick (Express)
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Keswick (Express)
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Price tag misleading
Price tag misleading - «£42 Was £60 » but at checkout i was charged £60 unless I agreed to buy a discount card for £5. By which time I had wasted time trying the shorts on and the psychological pressure to buy the card worked. Pricing displays need to be accurate and honest.
July 9, 2025
Unprompted review
Reply from GO Outdoors - Keswick (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Haven 350 shelter
Great help and service from the Keswick staff.
The Haven 350 shelter I bought is really robust and stood up to strong wind and rain, but note, it is quite heavy and bulky when packed down.
July 8, 2025
Reply from GO Outdoors - Keswick (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Lovely friendly staff good knowledge of…
Lovely friendly staff good knowledge of all their merchandise.
Competitive prices and large selection of products.
I purchased a pair of Meindle walking shoes best price in Keswick.
July 3, 2025
Reply from GO Outdoors - Keswick (Express)
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Excellent service and helpful staff
Excellent service and helpful staff. Great quality and price of goods.
July 2, 2025
Reply from GO Outdoors - Keswick (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Keswick (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
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