Unusually helpful customer service in Keswick store. A pleasant young lady, Chloe was helpful in not making us feel rushed when purchasing a swiss army knife. Wish there were more like Chloe in shops... See more
Company replied
Location
Switch locationMain Street 53, CA12 5DS Keswick, England, GB
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Sarah served myself and my husband with the purchase of walking boots. While also serving two other separate customers with their purchases. Even though Sarah had no other assistants at all to help, s... See more
Kelly and Isaac were very helpful with an exchange of Merrell walking shoes that were faulty. Their excellent service justified my experience of always using this store for my outdoor needs. Thank you... See more
Company replied
Called in at Go Outdoors Keswick whilst on holiday to look for some new walking gear for my wife and son this lunchtime . The staff were fantastic and helpful Scott, Sienna and Chloe upstairs on foot... See more
Company replied
Company details
About GO Outdoors - Keswick (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Main Street 53, CA12 5DS, Keswick, England, United Kingdom
4.8
Excellent
171 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Sheena was brilliant in helping me find…
Sheena was brilliant in helping me find the right coat and accepting the additional discount available from online.
February 8, 2025
Unprompted review
Excellant service
On our recent visit to Keswick, we visited the store to purchase new jackets.
Sheena could not have been more helpful, we left with two coats that were perfect for the spec we asked for.
February 1, 2025
Unprompted review
Visited for sale
Visited for sale - shopping.
Polite staff and good deals to be found.
Good product.
January 26, 2025
Excellent customer service... with a smile, very rare these days!
Really helpful staff. Served by Beth in Keswick.
January 25, 2025
Unprompted review
Very good shopping experience
No pressure to buy anything from assistants. When asked the young lady was very informative and patient. Eventually we wanted to purchase ladies walking shoes and the assistant explained the choices and sizes in stock. I also asked about the members cards and was explained the process by her. Very pleasant demeanour.
January 23, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Knowledgable Joshua
I had the pleasure of being helped by a true outdoors enthusiast at Go Outdoors Express in Keswick! Joshua’s rigorous knowledge about boots, shoes & all things GORE-TEX saved me the usual rigamarole and malarky of finding the perfect fit.
His due diligence in solving my footwear conundrum was impressive. Truly a switched-on young man!
January 22, 2025
Unprompted review
Reply from GO Outdoors - Keswick (Express)
Hello,
Thank you for clicking on 5 stars, your feedback genuinely matters to us.
I hope your next shopping trip is just as good.
All the best,
Go Outdoors Customer Care Team
Found what l wanted easily
Found what l wanted easily. Staff very friendly and professional.
January 21, 2025
Reply from GO Outdoors - Keswick (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Good value for what I bought.
Good value for what I bought.
Really friendly and helpful member of staff who served me.
January 17, 2025
Popped into Go Outdoors (on the off…
Popped into Go Outdoors (on the off chance) whilst looking for a new large 120lt holdall and found a great deal! Both Sam and Kelly were very helpful talking me through all the benefits and features. Great staff and a great store!
January 15, 2025
Unprompted review
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