Bought some boots and other camping equipment. Shelagh was very helpful with the boot options and was able to provide me with her own personal experience in a couple of the boot choices. Very helpful... See more
Company replied
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I went into go outdoors because I needed sturdy footwear for hiking and I wasn’t too sure what to get. The team at go outdoors were super knowledgeable! They allowed me to walk around wearing the boot... See more
Company replied
This is a difficult one to grade as the Leek store were absolutely spot on. Jenny was above and beyond helpful. However, Jenny and I discovered that other stores do not take data protection seriousl... See more
Great product range. Opted for collect from local shop on this occasion... a bit slower than expected but ok in the end. Please enclose a vat receipt with these purchases in future or modify the websi... See more
Company replied
Company details
About GO Outdoors - Leek (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
34 Derby Street, ST13 5AB, Leek, Staffordshire, United Kingdom
- 01538 712731
4.8
Excellent
241 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Great range of products and the…
Great range of products and the membership deals are unbelievable in some cases - well worth it.
February 16, 2026
Reply from GO Outdoors - Leek (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Great value & friendly professional…
Great value & friendly professional service by Sue at the Leek store. I purchased a coat,fleece, hiking socks & two t-shirts. I live in Leek & it's so nice to walk up the road rather than travel to Stoke on Trent.
December 30, 2025
Unprompted review
Reply from GO Outdoors - Leek (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Fabulous staff, great service
It's only a small store (GO Express) but the Click and Collect service is rapid and efficient. However, it's the staff who really make the difference: so friendly and helpful. It is a delight to go into the shop! Thank you.
November 2, 2025
Unprompted review
Reply from GO Outdoors - Leek (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
I was notified of my order being ready…
I was notified of my order being ready and on arrival at the store, Leek, was greeted and dealt with by friendly and professional staff. Excellent customer service as usual from this store's staff. Thank you.
October 5, 2025
Unprompted review
Reply from GO Outdoors - Leek (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Oex tentbox purchase
I went to Gooutdoors just to look at tent boxes and once I had seen the ones they offered I was very pleased. A lovely lady named Steph helped me with the whole process from ordering the tent to collection.
I would definitely recommend using this store and can’t thank them enough . I’m very happy with how the tent is performing too.
August 9, 2025
Unprompted review
Reply from GO Outdoors - Leek (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Good click and collect at Leek store.
August 27, 2025
Reply from GO Outdoors - Leek (Express)
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Leek - Go Outdoors
My husband and I visited Go Outdoors Leek today and we're given exceptional support in purchasing the specific items that we needed. Despite the store being busy we weren't rushed and were communicated with positively. Pricing was excellent with the additional bonus of 15% off day!
August 23, 2025
Unprompted review
Reply from GO Outdoors - Leek (Express)
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Called into Excellent service
Called into Leek shop as needed new Merrell walking shoes. Was thinking of buying online from Merrells. I was served by Jenny and after explaining what I was looking for she found just what I needed. Jenny was friendly and very helpful.
August 14, 2025
Unprompted review
Reply from GO Outdoors - Leek (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Lovely staff
Lovely, friendly and helpful staff. Had exactly what we needed. Store is well-stocked, tidy, clean and easy to navigate.
August 9, 2025
Unprompted review
Reply from GO Outdoors - Leek (Express)
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Pleasant shopping 30 July2025
The assistant was very pleasant…spoke to you as if you were important and she was very helpful.
August 4, 2025
Reply from GO Outdoors - Leek (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Staff extremely helpful and very…
Staff extremely helpful and very pleasant 😊
July 26, 2025
Unprompted review
Reply from GO Outdoors - Leek (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
helpful staff
July 29, 2025
Reply from GO Outdoors - Leek (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
My wife visited here today
My wife visited here today, and as always got the best service. Thankyou
July 28, 2025
Unprompted review
Reply from GO Outdoors - Leek (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Friendly knowledgable staff
Friendly knowledgable staff, who were on hand to assist when required.
Clean store with plenty of stock, all items well presented.
July 26, 2025
Reply from GO Outdoors - Leek (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Excellent service just a shame the…
Excellent service just a shame the voucher I was given last time I shopped in there wasn’t recognised.
July 11, 2025
Unprompted review
Reply from GO Outdoors - Leek (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Popped in just to browse
Popped in just to browse. They had a good range of outdoor clothing and accessories. I spotted a small rucksack that was on offer and bought it. The quality was excellent and extremely good value .
July 9, 2025
Reply from GO Outdoors - Leek (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
A community minded store
The staff at the store are friendly, helpful and always happy to help, we have been customers for a number of years. I also work for a local charity who has been lucky enough to be nominated by one of the colleagues to be a recipient of one of the company charitable grants. Not only are we hugely grateful for the donation which is much needed and will help our small charity to continue to do the work we do. But also we are hugely grateful to the colleague that nominated us and the whole instore team that do alot for the local community, we are honoured to be nominated by them, and thankful for their community spirit.
June 21, 2025
Unprompted review
Reply from GO Outdoors - Leek (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
First class service at Leek
Rachel and the team in Leek continue to provide a first class service. She always goes out of her way to be helpful and friendly. She is a credit to the company.
June 15, 2025
Unprompted review
Reply from GO Outdoors - Leek (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Friendly Staff make a good store great!
Friendly, knowledgeable staff always give a great welcome for people and their dogs.
May 29, 2025
Reply from GO Outdoors - Leek (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Helpful friendly service from Rachel
May 23, 2025
Unprompted review
Reply from GO Outdoors - Leek (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
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