GO Outdoors - Leek (Express) Reviews 

241
TrustScore 5 out of 5

4.8

34 Derby Street, ST13 5AB Leek, Staffordshire, GB


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Rated 5 out of 5 stars

Bought some boots and other camping equipment. Shelagh was very helpful with the boot options and was able to provide me with her own personal experience in a couple of the boot choices. Very helpful... See more

Company replied

Rated 5 out of 5 stars

I went into go outdoors because I needed sturdy footwear for hiking and I wasn’t too sure what to get. The team at go outdoors were super knowledgeable! They allowed me to walk around wearing the boot... See more

Company replied

Rated 3 out of 5 stars

This is a difficult one to grade as the Leek store were absolutely spot on. Jenny was above and beyond helpful. However, Jenny and I discovered that other stores do not take data protection seriousl... See more

Rated 4 out of 5 stars

Great product range. Opted for collect from local shop on this occasion... a bit slower than expected but ok in the end. Please enclose a vat receipt with these purchases in future or modify the websi... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Leek (Express)

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • 34 Derby Street, ST13 5AB, Leek, Staffordshire, United Kingdom

  • 01538 712731

4.8

Excellent

TrustScore 5 out of 5

241 reviews

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4.8

All reviews

(241)

34,900 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service, great products

I am not sure which store this regards, so I shall do both.
Stockport: Having seen the shoes I wanted online, I went to the store to try a pair on. The staff were brilliant, however, they did not have my size in that style. The staff member, did recommend other shoes, told me the pros and cons of each, but I decided to wait. Excellent service, friendly staff and a nice coffee shop to mull over the decision.
The coffee shop was really nice, the lady serving, I don't know her name, she was young and black, was delightful, courteous and efficient.
Leek: I went in on passing as last time I passed it was a Millets. It is only a small shop and as expected did not stock the shoes I wanted, the ladies in the shop were very helpful. I explained that I did not want to buy online as I have no desire in playing tennis with the postal service until I got the correct size.
"We can have a pair here on Tuesday." And so they did. Great service, friendly staff.
And the added bonus of my member discount.

February 7, 2025
Rated 3 out of 5 stars

Leek is awesome, but other stores have a blatant disregard for data…

This is a difficult one to grade as the Leek store were absolutely spot on. Jenny was above and beyond helpful. However, Jenny and I discovered that other stores do not take data protection seriously.
My membership account has been tampered with and details changed when I renewed my membership in Hanley. My address is now registered to someone else and my email was deleted. Some lucky guy called Dave has had his membership renewed. You're welcome Dave!
Big fat ZERO for Hanley and their blatant disregard for GDPR. Sparkly 5 for Jenny and her team in Leek.

January 3, 2025
Unprompted review
Rated 5 out of 5 stars

LEEK staff helpful and friendly.

The staff at the LEEK BRANCH were, as always, extremely friendly and helpful. The product I bought was exactly as advertised and I am thoroughly delighted with it.

January 14, 2025
GO Outdoors - Leek (Express) logo

Reply from GO Outdoors - Leek (Express)

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

New boots and fun staff!

Went in for some new hiking boots and found a great deal. Better than that, staff member Rachel was probably the most cheerful and helpful retail worker that I have encountered in a long time! Really good experience, thank you.

January 11, 2025
Unprompted review
Rated 5 out of 5 stars

Fab little store, friendly team, lots of choice

Warm, friendly welcome into the store initially.

Shelagh on hand for support in respect of footwear choice and guidance. Extremely helpful, knowledgable and friendly.

Although a small store overall lots of choice and variety and some good offers.

Would highly recommend!

January 11, 2025
Unprompted review
Rated 5 out of 5 stars

Shelagh is the best!

Stopped in just to buy some cheap emergency boots - but left with a much overdue purchase of some proper walking shoes. Shelagh was incredibly helpful in deciding and differentiating between the three options I had chosen, as well as being very helpful in describing what exactly it was I should be looking for. I am quite satisfied with the shoes I chose and appreciated Shelagh’s support (and patience) a great deal. Thanks Shelagh!

December 21, 2024
Unprompted review
GO Outdoors - Leek (Express) logo

Reply from GO Outdoors - Leek (Express)

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great experience getting some new…

Great experience getting some new walking boots for my son. Staff very helpful. 🙏🏼

December 21, 2024
Unprompted review
GO Outdoors - Leek (Express) logo

Reply from GO Outdoors - Leek (Express)

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Goods arrived as promised and staff…

Goods arrived as promised and staff were very amenable as I arrived right at closing time, but they happily served me.

December 20, 2024
GO Outdoors - Leek (Express) logo

Reply from GO Outdoors - Leek (Express)

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Pleasant staff.

Pleasant, knowledgeable and efficient staff at our Leek branch.

December 19, 2024
GO Outdoors - Leek (Express) logo

Reply from GO Outdoors - Leek (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Staff were friendly

Staff were friendly , great offers with members card , convenient

December 11, 2024
GO Outdoors - Leek (Express) logo

Reply from GO Outdoors - Leek (Express)

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Wow the Leek Go Outdoors absolutley…

Wow the Leek Go Outdoors absolutely rocks. Amazingly helpful staff and great bargains!

December 7, 2024
Unprompted review
GO Outdoors - Leek (Express) logo

Reply from GO Outdoors - Leek (Express)

Hi,

We're really glad you took time out to rate us as 5 stars here on Trustpilot. Hopefully we can deliver more wow experiences for you in the future.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

A lovely store with excellent service…

A lovely store with excellent service received from friendly staff Steph & Rachel.
Always visit this store when I’m in Leek.

December 7, 2024
Unprompted review
GO Outdoors - Leek (Express) logo

Reply from GO Outdoors - Leek (Express)

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

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