GO Outdoors - Leek (Express) Reviews 

Assistant was very helpful.

I ordered an item online to have it delivered to my local store. It can't quickly and was kept up to date with the process. Whilst in the store, I asked to try on some walking shoes, the staff were attentive and informative. The shoes were just what I needed so a good day.

Jenny was exceptional in helping me to get the product I needed she is a great asset to your store here in Leek and as served me on several occasions.

Rachel gave Excellent friendly service. Very knowledgeable.

I bought a pair of Scarpa Cyrus Mid Gortex Women’s Walking Boots from the small Leek Go Outdoors Outlet on 6.11.24. I bought locally to support local retail outlets and because if they became faulty I could return them to a real shop. The second time of wearing they leaked through the right boot after a good long walk through wet grass. After 3 goes at returning them over about 6 weeks, on 25.3.25 I was told they weren’t faulty and I couldn’t get an exchange or my money back. Also please note, you can only get money back in the first month, I believe they said.

After the first attempt at return, when they tested them in the back with either running or with the toe dipped into water I bought another pair of the same from an outdoors shop in Hathersage, because I want dry feet. I then thought to test the Go Outdoors boots at home – so right foot dipped in a jug of water for 30 mins and I could just start to feel the water coming in through a seam. I took them back to Go Outdoors again, was told they couldn’t test them wet and to dry them out and bring them back. Returned for a third time and they tested them again and I was told they weren’t faulty.

It's not the shop’s fault if the boot is faulty BUT – I was told “what protector do you use?” – erm, this is a GORTEX boot and I don’t expect it to leak after a week. Also that “all boots leak eventually” – I agree but I expect a good 2 or 3 years before the GORTEX membrane or the seam gives up, not a week.

So… £154.40 out of pocket plus the £170 or so I paid for the other pair. I advise – think twice before buying walking boots from Go Outdoors, the returns policy favours them not you. Also I did notice during the long process of attempted return that they are about £129 online… despite the alleged discount with Go Outdoors with the discount card you have to pay for annually…

Helpful staff, good price and product

Great personal service from long serving staff, thank you!

Lovely service, after I got very confused.

Very knowledgeable and friendly staff.
Good to be able to go into a local store where you don’t have to travel .

Assistants were very helpful and I was pleased they introduced me to your membership, am looking forward to some good quality bargains !!

I am not sure which store this regards, so I shall do both.
Stockport: Having seen the shoes I wanted online, I went to the store to try a pair on. The staff were brilliant, however, they did not have my size in that style. The staff member, did recommend other shoes, told me the pros and cons of each, but I decided to wait. Excellent service, friendly staff and a nice coffee shop to mull over the decision.
The coffee shop was really nice, the lady serving, I don't know her name, she was young and black, was delightful, courteous and efficient.
Leek: I went in on passing as last time I passed it was a Millets. It is only a small shop and as expected did not stock the shoes I wanted, the ladies in the shop were very helpful. I explained that I did not want to buy online as I have no desire in playing tennis with the postal service until I got the correct size.
"We can have a pair here on Tuesday." And so they did. Great service, friendly staff.
And the added bonus of my member discount.

Excellent products ar very competitive prices. The staff in the Leek branch are always so pleasant and helpful. Its a jot to shop there.

I wanted a short, light jacket for a plane trip. The assistant, who obviously knew the stock well, was able to show me various options.
Go Outdoors is always my first choice when shopping for outdoor wear.

This is a difficult one to grade as the Leek store were absolutely spot on. Jenny was above and beyond helpful. However, Jenny and I discovered that other stores do not take data protection seriously.
My membership account has been tampered with and details changed when I renewed my membership in Hanley. My address is now registered to someone else and my email was deleted. Some lucky guy called Dave has had his membership renewed. You're welcome Dave!
Big fat ZERO for Hanley and their blatant disregard for GDPR. Sparkly 5 for Jenny and her team in Leek.

Great small Mkt town store , plenty of stock and pleasant staff.

A very friendly staff member very good and helpful a

The staff at the LEEK BRANCH were, as always, extremely friendly and helpful. The product I bought was exactly as advertised and I am thoroughly delighted with it.