Bought some boots and other camping equipment. Shelagh was very helpful with the boot options and was able to provide me with her own personal experience in a couple of the boot choices. Very helpful... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I went into go outdoors because I needed sturdy footwear for hiking and I wasn’t too sure what to get. The team at go outdoors were super knowledgeable! They allowed me to walk around wearing the boot... See more
Company replied
This is a difficult one to grade as the Leek store were absolutely spot on. Jenny was above and beyond helpful. However, Jenny and I discovered that other stores do not take data protection seriousl... See more
Great product range. Opted for collect from local shop on this occasion... a bit slower than expected but ok in the end. Please enclose a vat receipt with these purchases in future or modify the websi... See more
Company replied
Company details
About GO Outdoors - Leek (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
34 Derby Street, ST13 5AB, Leek, Staffordshire, United Kingdom
- 01538 712731
4.8
Excellent
241 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rachel was very helpful and helped me…
Rachel was very helpful and helped me find what I was looking for very nice and polite thank you
November 30, 2024
Unprompted review
Reply from GO Outdoors - Leek (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Leek review
I joined GO in January. Since then, myself and my family have purchased boots and a few other items. Service generally very good and friendly.
Quality of boots questionable, but you get what you pay for.
November 15, 2024
Reply from GO Outdoors - Leek (Express)
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Polite and helpful staff and the store…
Polite and helpful staff and the store is well equipped
November 25, 2024
Reply from GO Outdoors - Leek (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Leek (Express)
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Helpful staff and great advice
Helpful staff and great advice, friendly and informative
November 20, 2024
Reply from GO Outdoors - Leek (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Really helpful
Really helpful, good customer service helping me with some me trainers by Rachel at the Leek store. Really love my new purchase
November 8, 2024
Unprompted review
Reply from GO Outdoors - Leek (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Fantastic reception from Rachel and the…
Fantastic reception from Rachel and the staff at this small but well stocked store. The dogs were made very welcome and happy to receive treats! I got the boots I wanted so all in all a great experience!
November 15, 2024
Unprompted review
Reply from GO Outdoors - Leek (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
great value…
the staff at the Leek branch were very helpful.
The fleeces are great value for the price and the sizing is accurate
November 9, 2024
Reply from GO Outdoors - Leek (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Leek (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Walking trousers are good, but not in my first choice of colour.
Wanted the same walking trousers I had bought a few months ago. The shop had the same size and make, but only in black and not grey. Bought the black ones and they are very good.
November 3, 2024
Reply from GO Outdoors - Leek (Express)
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Visited Go Outdoors looking for a pair…
Visited Go Outdoors looking for a pair of walking shoes. As ever the staff were very friendly and Jenny was very helpful. Great shop!
October 20, 2024
Unprompted review
Reply from GO Outdoors - Leek (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Helpful staff and would visit again
Helpful staff and would visit again . Sorted my renewal to keep membership going .
October 23, 2024
Unprompted review
Reply from GO Outdoors - Leek (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Well went to leek staffordshire go out…
Well went to leek staffordshire go out doors this Sunday. As always the staff couldn't be more helpful, I think they are brilliant,this store has everything you need for your camping trips, plus sign up for a members card for free to get even more savings, I highly recommend this store, first class service, many thanks.
October 20, 2024
Unprompted review
Reply from GO Outdoors - Leek (Express)
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Steph was very helpful in finding a…
Steph was very helpful in finding a pair of hiking boots
October 13, 2024
Unprompted review
Reply from GO Outdoors - Leek (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Leek Team
The friendly, professional and very helpful service provided by all the team at Leek is why it is one of our preferred shops. I hate and loathe shopping but I do make an exception for Go Outdoors at Leek. It is the only shop I will readily go into, if only to browse. Steffi was really kind and helpful on our last visit.
October 7, 2024
Reply from GO Outdoors - Leek (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Reply from GO Outdoors - Leek (Express)
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Helpfull
Rachel was helpful friendly and professional. There was enough choice within our price range.
September 27, 2024
Reply from GO Outdoors - Leek (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Customer service
Rachel at the leek store couldn't have been more helpful. Got me the last coat available from another store, great customer service and my new coat is brilliant.
September 28, 2024
Unprompted review
Reply from GO Outdoors - Leek (Express)
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Excellent service
The staff in the Leek store are always really friendly and helpful.
September 21, 2024
Reply from GO Outdoors - Leek (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Needed to change my size 9 boots…
Needed to change my size 9 boots purchased on line v too small. Contacted Customer Service re returns and to request Size 10. They checked my nearest Store Stock in Leek and confirmed that they were out of stock, but size 9 could be returned via the Store.
Visited the friendly Store staff in Leek who were very helpful. Checked their actual stock and found size 10. Result. All thanks to Jenny who went the extra mile. Thank you.
September 11, 2024
Reply from GO Outdoors - Leek (Express)
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.