Bought a pair of black Craghopper lightweights, a new product because they were lined so warmer for winter wear. Helpful, polite sales assistant showed me to a cubicle to try them on. Good fit so I bo... See more
Company replied
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See what reviewers are saying
I’ve been building up my long distance camping gear set, and Steph & Jenny have been a fantastic help in advising me on kit, giving me feedback from other buyers and getting the most out of my purchas... See more
Company replied
This is a difficult one to grade as the Leek store were absolutely spot on. Jenny was above and beyond helpful. However, Jenny and I discovered that other stores do not take data protection seriousl... See more
Rory, Steph and Katie were brilliant. They offered me nonsense advice and step by step instruction on how to wash my walking jacket with the Nikwax i had purchased. Many thanks, folks - just what i ne... See more
Company replied
Company details
About GO Outdoors - Leek (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
34 Derby Street, ST13 5AB, Leek, Staffordshire, United Kingdom
- 01538 712731
4.9
Excellent
254 reviews
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This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Visited Go Outdoors looking for a pair…
Visited Go Outdoors looking for a pair of walking shoes. As ever the staff were very friendly and Jenny was very helpful. Great shop!
October 20, 2024
Unprompted review
Reply from GO Outdoors - Leek (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Helpful staff and would visit again
Helpful staff and would visit again . Sorted my renewal to keep membership going .
October 23, 2024
Unprompted review
Reply from GO Outdoors - Leek (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Well went to leek staffordshire go out…
Well went to leek staffordshire go out doors this Sunday. As always the staff couldn't be more helpful, I think they are brilliant,this store has everything you need for your camping trips, plus sign up for a members card for free to get even more savings, I highly recommend this store, first class service, many thanks.
October 20, 2024
Unprompted review
Reply from GO Outdoors - Leek (Express)
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Steph was very helpful in finding a…
Steph was very helpful in finding a pair of hiking boots
October 13, 2024
Unprompted review
Reply from GO Outdoors - Leek (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Leek Team
The friendly, professional and very helpful service provided by all the team at Leek is why it is one of our preferred shops. I hate and loathe shopping but I do make an exception for Go Outdoors at Leek. It is the only shop I will readily go into, if only to browse. Steffi was really kind and helpful on our last visit.
October 7, 2024
Reply from GO Outdoors - Leek (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Reply from GO Outdoors - Leek (Express)
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Helpfull
Rachel was helpful friendly and professional. There was enough choice within our price range.
September 27, 2024
Reply from GO Outdoors - Leek (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Customer service
Rachel at the leek store couldn't have been more helpful. Got me the last coat available from another store, great customer service and my new coat is brilliant.
September 28, 2024
Unprompted review
Reply from GO Outdoors - Leek (Express)
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Excellent service
The staff in the Leek store are always really friendly and helpful.
September 21, 2024
Reply from GO Outdoors - Leek (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Needed to change my size 9 boots…
Needed to change my size 9 boots purchased on line v too small. Contacted Customer Service re returns and to request Size 10. They checked my nearest Store Stock in Leek and confirmed that they were out of stock, but size 9 could be returned via the Store.
Visited the friendly Store staff in Leek who were very helpful. Checked their actual stock and found size 10. Result. All thanks to Jenny who went the extra mile. Thank you.
September 11, 2024
Reply from GO Outdoors - Leek (Express)
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Staff very helpful and friendly
Staff very helpful and friendly. Told us about the offered and gave advice on merino wool items. I forgot to use my BLC until after the transaction but it was no trouble for Rachel to still give me my 10% discount. Excellent friendly service. Many thanks.
September 15, 2024
Unprompted review
Reply from GO Outdoors - Leek (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Steph was fantastic!
Steph was fantastic! Really friendly and helpful, as I was completely clueless.
September 14, 2024
Unprompted review
Reply from GO Outdoors - Leek (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Customer service
I went into the Leek branch to buy a new pair of trousers. Unfortunately they did not have my size in stock. When I spoke to Rachel (the store manager) she rang the Macclesfield branch, ascertained that they had a pair in my size and ensured they would hold them for me until I could collect them next week. I could not ask for a more polite, professional and satisfactory experience. Thank you
September 9, 2024
Unprompted review
Reply from GO Outdoors - Leek (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Fantastic service from Rachel and…
Fantastic service from Rachel and steph, went out of there way to meet all our needs
September 8, 2024
Unprompted review
Reply from GO Outdoors - Leek (Express)
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Went in to the leek go outdoors shop…
Went in to the leek go outdoors shop and the staff couldn't have been more helpful or polite Thanks to Rachel who served me . I brought my jacket will definitely going back 😊
September 4, 2024
Unprompted review
Reply from GO Outdoors - Leek (Express)
Thanks for the review.
We're grateful you felt it worthy of 4 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
As soon as I walked in I was greeted by…
As soon as I walked in I was greeted by two women who looked happy to be working, one of the women saw me looking at trousers and guided me on sizes and was helpful and attended my needs! Keep up the work guys!
September 6, 2024
Unprompted review
Reply from GO Outdoors - Leek (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Friendly and helpful staff helped me…
Friendly and helpful staff helped me get the items i wanted.
August 23, 2024
Unprompted review
Reply from GO Outdoors - Leek (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
The staff were very helpful
August 21, 2024
Reply from GO Outdoors - Leek (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
I love this shop
I love this shop, its my favourite shop in the town, staff are lovely its well set out, and always bargains to be found, I'm sure I have to many coats. I'm in Leek Staffordshire by the way.
August 13, 2024
Reply from GO Outdoors - Leek (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Lovely Leek local Go Outdoors
Popped into Go Outdoors in Leek this morning for a browse. We received good service when my husband was trying on footwear and I tried on some clothing. Good sale prices, friendly and efficient staff - Thank you Shelagh & Rachel for your patience and helpful service & for Obi’s dog treats ! 😊
August 17, 2024
Unprompted review
Reply from GO Outdoors - Leek (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
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