Bought a pair of black Craghopper lightweights, a new product because they were lined so warmer for winter wear. Helpful, polite sales assistant showed me to a cubicle to try them on. Good fit so I bo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I’ve been building up my long distance camping gear set, and Steph & Jenny have been a fantastic help in advising me on kit, giving me feedback from other buyers and getting the most out of my purchas... See more
Company replied
This is a difficult one to grade as the Leek store were absolutely spot on. Jenny was above and beyond helpful. However, Jenny and I discovered that other stores do not take data protection seriousl... See more
Rory, Steph and Katie were brilliant. They offered me nonsense advice and step by step instruction on how to wash my walking jacket with the Nikwax i had purchased. Many thanks, folks - just what i ne... See more
Company replied
Company details
About GO Outdoors - Leek (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
34 Derby Street, ST13 5AB, Leek, Staffordshire, United Kingdom
- 01538 712731
4.9
Excellent
254 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great friendly customer service & a…
Great friendly customer service & a good range of products.
August 7, 2024
Reply from GO Outdoors - Leek (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Leek (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
A helpful store
I needed to return a tent that had a defect - Rachel & Sue happy to help in getting the return sorted. Refund was processed very quickly.
Local store that always happy to help.
August 1, 2024
Unprompted review
Reply from GO Outdoors - Leek (Express)
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Top customer service
Rachel helped me look for the perfect backpack for my travels and was very helpful and insightful, very friendly also, while Helen also made the effort to give advice on my my next trip and was happy to help also, it’s always nice when the service isn’t robotic and tedious like at other stores, I’d be sure to come back here
August 5, 2024
Unprompted review
Reply from GO Outdoors - Leek (Express)
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Small store but big on service
I needed to get to a store in order to assess garment size for the clothing I wanted - far less hassle than ordering online and then hoping it's going to be OK. Our local branch is Leek which is a small store. The staff are always friendly & helpful and, as usual, found exactly what I'd been looking for. Thank you, team!
August 1, 2024
Reply from GO Outdoors - Leek (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Air mattresses
Needed two single air mattresses for visiting small children, so visited the Leek, Staffs branch. Exceptionally helpful and efficient sales assistant; very good product at very good price. Will use Co Outdoors again without hesitation.
July 25, 2024
Reply from GO Outdoors - Leek (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Didn't get National Trust discount…
Didn't get National Trust discount as got members discount on shorts, inspite of being told that I would get an NT discount
July 23, 2024
Reply from GO Outdoors - Leek (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
The staff at the Leek store were very friendly
The staff at the Leek store were very friendly & helpful, they explained about the loyalty card which paid for itself straight away
July 8, 2024
Reply from GO Outdoors - Leek (Express)
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Go Outdoors rescued our holiday!
Go Outdoors rescued our holiday! One of us needed walking boots and a kagoul...we had less than one hour till we had arranged to meet up with our crew. How lucky were we to be served by Shelagh who was knowledgeable, kind and not pushy! We were walking on air as we exited the store. Now having a great holiday in the peak district, very much helped by the great gear we bought.
July 14, 2024
Unprompted review
Reply from GO Outdoors - Leek (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
The staff were very polite and helpful…
The staff were very polite and helpful in the Leek staffs store,especially Jenny,
July 9, 2024
Unprompted review
Reply from GO Outdoors - Leek (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
I found the walking shoes I was looking for and very reasonable price.
I found the walking shoes I was looking for and my favourite colour too. They were on sale. The girl in the shop was very helpful. 😄
July 4, 2024
Unprompted review
Reply from GO Outdoors - Leek (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Friendly helpful staff
Friendly helpful staff, made joining and purchase easy, quick to explain various discounts.
Nice shop.
June 13, 2024
Reply from GO Outdoors - Leek (Express)
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Leek (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Great town centre store
Great range of walking products for a small store. Excellent customer service (Rachel)
June 8, 2024
Unprompted review
Reply from GO Outdoors - Leek (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Leek (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Leek (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Excellent customer service.
The woman that served me was exceptionally helpful. I bought 4 camping chairs and she offered to carry them to my car! What a service. I obviously refused her offer, but it meant allot.
May 16, 2024
Reply from GO Outdoors - Leek (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Satisfactory
I found a jacket ideal and good price. There were not many items in my size to try, I prefer to try on see fabric size etc find sizes come up small not much room so difficult ordering on line. One staff member excellent very helpful showed me clothes opened fitting room. Other two chatting not fussed. No greeting as entered shop.
May 13, 2024
Reply from GO Outdoors - Leek (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Size 12 shoes purchased with ease.
My husband has been trying to get a pair of walking trainers in a large size for ages. He asked ( as usual) what they had in a size 12, only to be told to actually choose a pair he liked as they had most of them in a 12. What a result! The first pair he chose was in his size and fitted.
We also bought a top for our nephew, which was what we went in for in the first place. The shoes were a bonus. Jenny, who served us, was very pleasant and helpful and we are now signed up to the go outdoors club.
May 13, 2024
Unprompted review
Reply from GO Outdoors - Leek (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great shop for outdoor clothing 👌
Great shop for outdoor clothing 👌
Only disappointment was that 15% off offer finished the day before our visit and then a new 15% offer started the next day 🤢
May 7, 2024
Reply from GO Outdoors - Leek (Express)
Hi,
4 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.