Having visited the chester store and had great service there and bought a pair of merrill boots went to the Llandudno shop in order to buy a pair I had tried in chester liked but didn't feel I sho... See more
Company replied
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Helen served us, and was particularly helpful. She searched the stockroom for my particular request and, although what I wanted was no longer in stock, she was happy to assist. Discovering that we we... See more
Company replied
Location is bang on the high street just where you need it, we required some wellies so headed upstairs. Jet was most welcoming and helpful with our request. My 2 year old found a sweeping brush and s... See more
Company replied
A warm welcome and great value for money. I was served by Tricia who was polite, very helpful and pleasant. Always a nice experience when I visit this store.
Company replied
Company details
About GO Outdoors - Llandudno (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
34 Mostyn Street, LL30 2RP, Llandudno, United Kingdom
- 01492 552111
4.9
Excellent
851 reviews
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This company invites their customers to review, whether positive or negative
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Helpful assistant
We have been served by Helen on two occasions.
Found her to be very helpful and friendly.
December 6, 2025
Unprompted review
Reply from GO Outdoors - Llandudno (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
We have shopped at this store every…
Having since communicated with the area manager who had taken it upon himself to revue my issues which I have accepted in full
I’m sure his intervention will no doubt change the way this store operates
Good Job … Mr Lunt
Have a good Xmas
December 6, 2025
Unprompted review
Reply from GO Outdoors - Llandudno (Express)
Hi,
* apologies, I have updated the typo on my email address.
I’m sorry to hear you had a bad experience in our store and appreciate you letting us know.
We take all feedback very seriously and I’d like to investigate things further.
Please can you send me some more details via email to Chris.lunt@jdplc.com
Ideally your receipt number and time of visit, if you also provide a contact number I will also call to discuss things.
Kind Regards
Chris
Regional Manager
Thanks Martin for your great advice &…
Thanks Martin for your great advice & knowledgeable customer service when advising myself & my wife on hiking footwear today.Its great to see someone who passes on his own experience to the customer.Merry Xmas
November 27, 2025
Unprompted review
Reply from GO Outdoors - Llandudno (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Thank you Ashley
I would like to thank Ashley for his guidance and advice yesterday when I came shopping for a new fleece lining for my Berghaus coat. He knew just what I was looking for and took the time to check the sizes and put the fleece in my jacket to check that the new lining fitted with my outer jacket. Great product knowledge as well as patience and attention to detail,and very personable.
November 18, 2025
Unprompted review
Reply from GO Outdoors - Llandudno (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Unsatisfactory experience
I was sold Merrell walking shoes of different sizes-one a 4 and the other a 5. I made a10 mile return journey to return them to find the store closed at 16.40p.m. when it says on the website that the store was open till -17.30p.m.
I returned today to discover that the other size 4 shoe could not be found. Hence a refund. A totally unsatisfactory service I’m afraid. I also took out the £5 membership which is now wasted.
November 17, 2025
Unprompted review
Reply from GO Outdoors - Llandudno (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Martin was very helpful
Martin was very helpful, choosing and fitting boot insoles.
November 11, 2025
Unprompted review
Reply from GO Outdoors - Llandudno (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Staff super helpful
Staff super helpful, lovely gentleman explained and suggested which boots were a better fit for us. Great selection of shoes and great prices with Go outdoor card.
November 9, 2025
Unprompted review
Reply from GO Outdoors - Llandudno (Express)
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Good customer service
I popped into the Llandudno express store 10 minutes before closing time on the 14th of October to be greeted with a very helpful and still cheerful chap called Ashley who had been stock taking all day (usually a draining job) he still had a smile and that’s what good customer service is all about-well done bud
October 14, 2025
Unprompted review
Reply from GO Outdoors - Llandudno (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
The team at Llandudno were helpful.
The team at Llandudno were helpful and friendly and what I wanted was in stock. They also made a big fuss of my dog which he also enjoyed.
October 27, 2025
Reply from GO Outdoors - Llandudno (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Both Martin and Gareth were helpful and…
Both Martin and Gareth were helpful and knowledgeable.
October 24, 2025
Unprompted review
Reply from GO Outdoors - Llandudno (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Was served by Tricia ,which was beyond…
Was served by Tricia ,who was beyond helpful and full of information about the walking shoes my Husband was trying ,polite ,friendly ,helpful, make it a lovely experience and a sale made
October 23, 2025
Unprompted review
Reply from GO Outdoors - Llandudno (Express)
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Llandudno (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Friendly, knowledgable staff
Nothing too much trouble, took time to explain & demonstrate best boots for our needs. Wanted us to be totally satisfied with what they recommended. Gave us confidence that we were buying the right ones. Comfort & longevity is what we were looking for, this cannot be rushed.
October 16, 2025
Reply from GO Outdoors - Llandudno (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Ashley helped
Ashley helped
For a small shop that’s got lots of cool things and the staff helped navigate the store
October 17, 2025
Unprompted review
Reply from GO Outdoors - Llandudno (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Llandudno (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Staff advised about the loyalty card…
Staff advised about the loyalty card and were very helpful
October 6, 2025
Reply from GO Outdoors - Llandudno (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Helen the shop star
great lady made me welcome very patient I did purchase some hiking boots after trying on several pairs thanks to Helen your staff
October 6, 2025
Unprompted review
Reply from GO Outdoors - Llandudno (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Good experience
The shop had everything I needed and I was served by Tricia, who was efficient and pleasant.
October 4, 2025
Unprompted review
Reply from GO Outdoors - Llandudno (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Excellent staff
Excellent staff. Extremely knowledgeable and helpful. Value for money so good we returned within the hour.
September 27, 2025
Unprompted review
Reply from GO Outdoors - Llandudno (Express)
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Good selection of stock
Good selection of stock, jacket in stock in the sale I wanted from online advert. Very helpful and very polite staff.
October 3, 2025
Unprompted review
Reply from GO Outdoors - Llandudno (Express)
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
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