The lovely lady, Maria Abby was very helpful in finding me the right shoe for the job, I was going for a boot, however when I pointed out that I tend to dance down the street when on my own, she point... See more
Company replied
Location
Switch locationQueen Street 17, TQ12 2AQ Newton Abbot, England, GB
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I bought a pair of walking boots with the excellent kind and professional help of Jo and then paid at the till with excellent customer service of Millie. Their friendly, helpful assistance was very w... See more
Company replied
After spending 30 years in France, I was a loyal 'Decathlon' customer and not at all familiar with 'Go Outdoors' and its various ranges of camping and hiking products. Jo and Abbie (hope I spelt t... See more
Company replied
Communication please!! I placed my order on 9th April 2026 and the email received back stated that you would send email with info that it was in store at Newton Abbot. However no email received a... See more
Company replied
Company details
About GO Outdoors - Newton Abbot (Express)
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Queen Street 17, TQ12 2AQ, Newton Abbot, England, United Kingdom
4.9
Excellent
177 reviews
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Great customer service
Great customer service. Really felt helped to make the right choice, without any pressure to buy. I like how they do things there.
July 10, 2026
Unprompted review
Reply from GO Outdoors - Newton Abbot (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
The staff
The staff - Abbi and Isla were extremely helpful, and pro active in promptly dealing with my returns and purchases. They are a credit to your business!
July 9, 2026
Unprompted review
Reply from GO Outdoors - Newton Abbot (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Jo & Maria were exceptionally helpful…
Jo & Maria were exceptionally helpful in helping me choose what I was looking for with a smile.
July 3, 2026
Unprompted review
Reply from GO Outdoors - Newton Abbot (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Maria was very friendly and helpful and…
Maria was very friendly and helpful and pointed out where I could find the walking sticks i needed
June 30, 2026
Unprompted review
Reply from GO Outdoors - Newton Abbot (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Maria was great...and such a smile!
Maria was great...and such a smile!
Pleasant service so much nicer in person 😊
July 7, 2026
Unprompted review
Reply from GO Outdoors - Newton Abbot (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Very helpful staff
Very helpful staff, store was tidy and felt very cool today on a hot day. Abbi who served us was bubbly and friendly and knowledgeable of their stock.
July 4, 2026
Unprompted review
Reply from GO Outdoors - Newton Abbot (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Very knowledgeable and great customer…
Very knowledgeable and great customer service, enabled us to get everything we needed for camping. Thankyou Isla.
July 4, 2026
Unprompted review
Reply from GO Outdoors - Newton Abbot (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Newton Abbot Branch
Maria was very helpful, kind and informative. She did everything to help us. And we got what we wanted.
July 2, 2026
Unprompted review
Reply from GO Outdoors - Newton Abbot (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Great to shop for a rainy day
Great to shop for a rainy day! Prepare for the worst with the best service😊
June 30, 2026
Unprompted review
Reply from GO Outdoors - Newton Abbot (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Browsed at the display of chairs
I just went to browse at the camping chairs as they were out displayed. As I was hot found some comfy sandals and pick up a light jacket in the sale at a bargain price. Abbi and Jo were working, they both friendly greeted us and chatted, they made a lovely welcoming into a shop, offered help if we needed any.
June 26, 2026
Unprompted review
Reply from GO Outdoors - Newton Abbot (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
The manager Jo was so lovely and…
The manager Jo was so lovely and helpful to help me find a pair of boots to travel to dartmoor and the staff were so kind. Great experience I would recommend.
June 27, 2026
Unprompted review
Reply from GO Outdoors - Newton Abbot (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Brilliant service
I was served by Abbi. She had brilliant customer service and went above and beyond to make me feel comfortable and help to find all the items I needed.
June 23, 2026
Unprompted review
Reply from GO Outdoors - Newton Abbot (Express)
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Going the Extra mile….The staff in Newton abbot store go…
The staff in Newton abbot store go above and beyond…
Nothing too much trouble .. All the staff..
Millie today hunted high and low for thermals, for me to take to a friend in Torbay hospital, I was visiting.. when your unwell you need extra warmth!
She had to hunt through a large box way up in the eaves of the stockroom.. as not out on sale… snow grippers were 🤷♀️.. that’s a note for management.. anyway, happy customer. Thank you..
June 17, 2026
Unprompted review
Reply from GO Outdoors - Newton Abbot (Express)
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Excellent Service
Needed to collect a parcel from Go Outdoors Newton Abbot. The two young ladies working in the store were so friendly & helpful with one called Isla helping me carry the package to the car nearby. It was so refreshing to find such lovely, friendly & engaging staff. Go Outdoors they are a credit to your Company.
June 17, 2026
Unprompted review
Reply from GO Outdoors - Newton Abbot (Express)
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Millie dealt with my enquiry promptly
Millie dealt with my enquiry promptly, and I am very satisfied with outcome
June 17, 2026
Unprompted review
Reply from GO Outdoors - Newton Abbot (Express)
Hello,
Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.
Thank you for choosing to shop with us.
Kind regards,
Go Outdoors Customer Care Team
Millie the girl who served me was very…
Millie the girl who served me was very helpful and I hope to be served by her again as I am about to go camping with my family and we need everything so I'm hoping she will be there to give us advice on the best gear to buy
June 15, 2026
Unprompted review
Reply from GO Outdoors - Newton Abbot (Express)
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great assistance! Popped in to buy some new
Popped in to buy some new
walking /hiking shoes and was pleased to find a good range for me to try. The assistant, Maria, was very friendly and helpful and went the extra mile for me to be able to buy the best shoe - including climbing lots of stairs with a poorly knee, poor thing. She was brilliant!
Can highly recommend 😊
June 16, 2026
Unprompted review
Reply from GO Outdoors - Newton Abbot (Express)
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
I wanted to replace my worn out walking…
I wanted to replace my worn out walking shoes. Millie was extremely helpful with her advice and brought several different brands for me to try on with no pressure to buy.
I eventually decided on a pair and I am very happy with them.
June 5, 2026
Unprompted review
Reply from GO Outdoors - Newton Abbot (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
I went into the store this morning to…
I went into the store this morning to get some shoes for the summer, and was served by a lovely lady called Maria. She was so kind, patient and helpful, and made the whole visit a pleasure. I was very impressed with the wide range of goods on offer, I shall definitely be back!
June 5, 2026
Unprompted review
Reply from GO Outdoors - Newton Abbot (Express)
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Excellent customer service
Excellent customer service. Help manage a purchase problem with ease
May 27, 2026
Reply from GO Outdoors - Newton Abbot (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
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