GO Outdoors - Northampton Reviews 

335
TrustScore 5 out of 5

4.8

Towcester Road 18-20, St James Retail Park, NN1 1EE Northampton, England, GB


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Rated 5 out of 5 stars

Really helpful and friendly service at GO Outdoors! Milly was lovely and gave me some great advice when choosing the right shoes for an upcoming hiking trip. She was really knowledgeable and made th... See more

Company replied

Rated 2 out of 5 stars

Ordered a tent online click and collect. When I collected the tent the bag looked worn and not new. So I opened it and it had been used and repacked. Was told it had been put in the wrong section and... See more

Company replied

Rated 5 out of 5 stars

Really lovely staff. I came in with my husband looking for new waterproof jackets and Abbie showed us around the different waterproofs and guided us on the best ones for our needs. I have visited... See more

Company replied

Rated 5 out of 5 stars

I was in the store earlier today and cannot praise your assistant Euella more highly for her kind and attentive service. Well spoken and knowledgeable she helped guide me through helping me choose t... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Northampton

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Towcester Road 18-20, St James Retail Park, NN1 1EE, Northampton, England, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

335 reviews

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4.8

All reviews

(335)

35,367 reviews in the last 12 months

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Rated 5 out of 5 stars

Shoes!

Went into the store and was greeted very quickly and asked if I needed help with anything, I was directed to the section I was looking for. Then Jess helped me pick the correct shoes for me using a machine which measures your feet. I was really pleased with the help I was given and the knowledge that she had on the products!

May 26, 2026
Unprompted review
GO Outdoors - Northampton logo

Reply from GO Outdoors - Northampton

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Really like the great range and choice…

Really like the great range and choice here. Well worth having the discount card, which we used for 4 purchases today. Staff are very helpful and friendly. Tamira was our main contact today, would like to mention her in this review. They’re very knowledgeable about the products in the store.

May 26, 2026
Unprompted review
GO Outdoors - Northampton logo

Reply from GO Outdoors - Northampton

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Tip top experience.

The experience was excellent, from a few questions answered by Amy on the phone about a cadac product, to me actually going in to shop and being helped by another girl Christine on the shop floor with a few more questions, to actually buying the cadac carri chef 50 and the being served by Amy herself at the till. Both girls were helpful and smiley, Tip Top service girls!

May 25, 2026
Unprompted review
GO Outdoors - Northampton logo

Reply from GO Outdoors - Northampton

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Milly was very helpful and friendly…

Milly was very helpful and friendly whilst helping me choose out a tent!

May 16, 2026
Unprompted review
GO Outdoors - Northampton logo

Reply from GO Outdoors - Northampton

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great Customer Service

We needed some kit for our daughter's first Explorer camp. Daniel was friendly and professional from the second we stepped into the store.

Amazing customer service. We'll be back for all our outdoors equipment.

May 19, 2026
Unprompted review
GO Outdoors - Northampton logo

Reply from GO Outdoors - Northampton

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Love it

Loved the range, the discounted price with membership, service, friendliness and support from staff, and the product was absolutely top

May 14, 2026
GO Outdoors - Northampton logo

Reply from GO Outdoors - Northampton

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great shop service by staff on the…

Great shop service by staff on the fishing section and excellent customer service fantastic pricing the place to go for outdoor pursuits
10/10

May 13, 2026
GO Outdoors - Northampton logo

Reply from GO Outdoors - Northampton

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Outstanding Customer Service!

We wanted to pay for our items via Klarna but their app wasn’t playing ball, but Go Outdoors superstar Daniel, with the patience of a saint, combined with friendly professionalism, endeavoured to sort the issue. Ultimately, we ended up paying cash for the goods, no thanks to Klarna!

May 15, 2026
Unprompted review
GO Outdoors - Northampton logo

Reply from GO Outdoors - Northampton

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Friendly and knowledgeable

Friendly and knowledgeable

May 14, 2026
Unprompted review
GO Outdoors - Northampton logo

Reply from GO Outdoors - Northampton

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent customer service.

The staff are so unbelievably helpful. I came in due to me needing a new pair of boots for an upcoming event and I am clueless when it comes to things like that and Libby approached me with the biggest smile asking if I needed her assistance. She immediately put me at ease and guided me towards what I needed. She was full of compliments and it was the nicest interaction I’ve had in any shop before!

May 8, 2026
Unprompted review
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Reply from GO Outdoors - Northampton

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great atmosphere

Great atmosphere, great place. Milly was of great help too

May 9, 2026
Unprompted review
GO Outdoors - Northampton logo

Reply from GO Outdoors - Northampton

Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.

Thanks for shopping with us.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I was served by Nathan who was very…

I was served by Nathan who was very helpful and also Barry helped me so much with finding the correct cables needed for my trip! I've only just discovered go outdoors and have already been back a number of times, great store in Northampton

May 1, 2026
Unprompted review
GO Outdoors - Northampton logo

Reply from GO Outdoors - Northampton

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very helpful and experienced staff…

Very helpful and experienced staff whilst shopping for DofE gear. Hannah in the shoe section was particularly helpful!

April 30, 2026
Unprompted review
GO Outdoors - Northampton logo

Reply from GO Outdoors - Northampton

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Jess at GO OUTDOORS was excellent…

Jess at GO OUTDOORS was excellent yesterday. She fitted my 14 year old daughter for new boots for DOE Bronze expedition and was very helpfull and knowledgeable. Excellent selection of both Womens and Mens Walking Boots and Fleeces etc in the Shop at a range of prices plus even other sports. I think shop and staff were excellent.

May 3, 2026
Unprompted review
GO Outdoors - Northampton logo

Reply from GO Outdoors - Northampton

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great online service

I needed a specific rucsac for a Mountain Leader assessment at short notice - Go Outdoors were able to provide the make and model and colour that I was after, and very quickly.

April 16, 2026
GO Outdoors - Northampton logo

Reply from GO Outdoors - Northampton

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent selection of products and…

Excellent selection of products and wonderful staff! We love this go outdoors. We were served by Caitlin this time who was very friendly, smiley and polite

May 2, 2026
Unprompted review
GO Outdoors - Northampton logo

Reply from GO Outdoors - Northampton

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Such a lovely store with great products…

Such a lovely store with great products and exceptional staff! I was served by Caitlin today and it was a pleasure to interact with her - she is a credit to your store!

May 2, 2026
Unprompted review
GO Outdoors - Northampton logo

Reply from GO Outdoors - Northampton

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Went in for a pair of Running Trainers…

Went in for a pair of Running Trainers they scanned my feet and Hannah was very Knowledgeable about running and advised what I needed did my first Run and the Trainers were excellent

April 29, 2026
Unprompted review
GO Outdoors - Northampton logo

Reply from GO Outdoors - Northampton

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Rhiannon was very helpful assisting me…

Rhiannon was very helpful assisting me chose the right pair of running trainers.

April 27, 2026
Unprompted review
GO Outdoors - Northampton logo

Reply from GO Outdoors - Northampton

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Friendly service

April 20, 2026
GO Outdoors - Northampton logo

Reply from GO Outdoors - Northampton

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

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