GO Outdoors - Plymouth Reviews 

Jess was absolutely amazing, helped me go through about 7 different pairs of shoes and was incredibly patient with my indecisiveness.
A very helpful happy person.

Really helpful staff. Steph was really knowledgeable and went out of her way to help and advise, along with her colleague, sorry didn't get her name, (Welsh lady) helped us with a coat for our son.
Great customer service.
Many thanks

Young Ollie was very helpful in helping me get a new pair of boots

Plymouth Store - Usually staff and store experience great - but in last visit we received a parking fine for a car tyre being 2 cm onto a white line and the parking company sent emails using an address that they know goes to your Sian folder so you incur extra charges- so a quick visit to buy footwear cost us £170 - so we won’t be shopping at the Go Outdoors again if that’s how they treat their customers

"I am absolutely disgusted by the treatment genuine customers receive at this retail park. I recently visited to shop, and despite parking safely and causing zero obstruction, I was slapped with a Parking Charge Notice by Premier Park Ltd.

I submitted a polite, factual appeal with photo evidence proving my car was safely positioned, which they rejected out of hand. Worse still, their email responses and rejections were filtered straight into my junk folder without my knowledge. Instead of showing any customer-focused discretion or sending a reasonable follow-up notice, they silently let the clock run out and handed the account over to a debt recovery firm—inflating a minor penalty to an extortionate £170.

Retailers need to realise that partnering with aggressive, automated parking enforcement firms actively punishes loyal shoppers and creates a deeply hostile environment. If you shop here, be warned: make a microscopic parking alignment error, miss an email hidden in your spam folder, and you’ll be thrown straight to aggressive debt collectors.

Is this really how Go Outdoors want their customers to be treated?

Safe to say, I will be taking my custom elsewhere in the future. Think twice before parking here!"

Great service from both Paige and Steph, thank you both very much.

My goods had been with the shop for 7 days and at no stage did I receive an e-mail informing me that the order was ready for collection. It wasnt until I phoned to find out the status of the order that I was informed they were ready for collection. Disappointing.

Served by Camille. She was lovely and very helpful. She helped me with everything I needed to find the SIM I was looking for, then helped me find the shoes I wanted and gave me a handy tip on what socks to get to compliment my boots when I go hiking. Very happy.

Alex was super helpful! Followed me round the store ticking off all the items on my list giving me the best options. Thank you for saving me lots of time snd decision making!

Expected delivery date came and went. Called customer service twice who assured me the products would be available to collect in time for camping trip, the next day after it was due to arrive in store 4 days later than on the order. No order updates came by text or email. Went into store anyway part of the order had gone missing, took ages to find the rest. One single mattress arrived one didn't. Refunded to buy a double instead, took my details and said they would refund for the other when it came into store, still no refund. Pretty shoddy service

Suzanne in the Plymouth store went above and beyond to find specific products for me that were out of stock everywhere near where I live. Upon pick up from a family member she then hunted around for additional products that I had not called ahead about. Nothing was too much trouble. Great service. Thank you.

Both Beth and Step were very helpful and had a very good product knowledge

I bought some trainers today and was helped by Beth. She was great and I was well informed by her knowledge, she was serving four people at once and was still attentive. Had as much time as required to make my mind up and it was never too much trouble to get a different size ore shoe. Well done Beth, keep up the good service. Thank you.

Great customer service by Matt, who helped us to find the Sticky Baits Krill Active Boilies. Not only did he show us to where they were, but he also had some great advice being a carp angler himself. Seemed right at home in the fishing department, thanks!

Had some very helpful advice from Alex when looking at tents to buy, he helped me work out what I should be looking for when I was pretty clueless with different structures and brands. Thank you :)

Amazing fishing advice from Matt really good help

Suzzanne was so very helpful to us when choosing jackets to go to Alaska with, she was so knowledgeable and lovely to deal with. We are definitely going to ask for her again.

Everything we needed, fantastic staff especially Matt who was a huge help.

Excellent service from Simon helping to choose shoes and at the checkout from Steoh

I purchased a ‘Wild’ 26” bike for my granddaughter at the Plymouth store with my granddaughter to try on suitable sizes. Came back to collect once assembled. No issues. On collection Andy was helpful in explaining bike adjustments, guarantee and free check-up 6-8 weeks later. Very pleased with attention to detail at purchase, assembly and collection on 12 & 16 August 2026