Good tidy store and fantastic staff! Matt helped me out with the tents with excellent knowledge steming from his wild camping experience ended up with a decent dent for a decent price happy days
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See what reviewers are saying
I went in looking for new walking boots and some other kit. Elspeth was great and helped me through the whole process making great recommendations. Then Megan helped us renew our membership!
Company replied
All the staff were so helpful as we were looking for stuff in such a big store! We were served by Sarah and she was a delightful person and kept good conversation throughout checkout!
Company replied
Camille is an asset to the company. I Popped in to get some boots and sunnies. Camille was helping 3 people including myself, 2 of us on shoes and an elderly couple trying to work out the trouser... See more
Company replied
Company details
About GO Outdoors - Plymouth
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Cattewater Road, Laira Bridge Road, PL4 0SE, Plymouth, United Kingdom
- 01752 279019
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Fabulous service from Beth and Elspeth…
Fabulous service from Beth and Elspeth today.
Everything was handled smoothly, and both were super helpful Truly five-star service—thank you both
October 24, 2026
Unprompted review
Reply from GO Outdoors - Plymouth
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Good tidy store and fantastic staff
Good tidy store and fantastic staff! Matt helped me out with the tents with excellent knowledge steming from his wild camping experience ended up with a decent dent for a decent price happy days
October 21, 2026
Unprompted review
Reply from GO Outdoors - Plymouth
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Excellent staff and percect equipment…
Excellent staff and percect equipment recemend to anyone
October 11, 2026
Reply from GO Outdoors - Plymouth
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Megan was amazing
Megan was amazing! She was so kind and helpful, we must have tried on every pair of boots there but Megan greeted us with a smile each time and made the experience fun. Thanks so much!
October 21, 2026
Unprompted review
Reply from GO Outdoors - Plymouth
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Megan.s was amazing so helpful and…
Megan.s was amazing so helpful and helped me purchase my first pair of hiking boots x
October 21, 2026
Unprompted review
Reply from GO Outdoors - Plymouth
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Great customer service
Megan & Simon were very helpful in my search for a pair of quality hiking shoes.
October 19, 2026
Unprompted review
Reply from GO Outdoors - Plymouth
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
A good experience
A substantial purchase today and Simon, Chloe and Beth were all extremely helpful. We weren’t rushed and they all happily gave their time and expertise.
October 20, 2026
Unprompted review
Reply from GO Outdoors - Plymouth
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Great knowledge and service
Went with the family to look at getting a new tent. Our Freecycle one has done the job of converting us to camping, but was too small. We didn't know what we wanted or what was best. We were looking around, going from tent to tent. Such an impressive selection to see and walk around. A member of staff approached us and asked if we needed help. Matt went through the options with us. He was so knowledgeable and helpful, it took a lot of the stress of making a decision out of the equation. That was our first ever trip and we have been back twice since because of the great service. Would recommend this store.
August 11, 2026
Unprompted review
Reply from GO Outdoors - Plymouth
Hello,
Thank you for clicking on 5 stars, your feedback genuinely matters to us.
I hope your next shopping trip is just as good.
All the best,
Go Outdoors Customer Care Team
All the staff were so helpful
All the staff were so helpful as we were looking for stuff in such a big store! We were served by Sarah and she was a delightful person and kept good conversation throughout checkout!
October 19, 2026
Unprompted review
Reply from GO Outdoors - Plymouth
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Went to look at a tent
Went to look at a tent, approached an employee by the name of Matt what an excellent member of staff. Was so impressed went home and bought the tent he recommended with the accessories. Thanks very much Matt
October 19, 2026
Unprompted review
Reply from GO Outdoors - Plymouth
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
I went in looking for new walking boots…
I went in looking for new walking boots and some other kit. Elspeth was great and helped me through the whole process making great recommendations. Then Megan helped us renew our membership!
October 9, 2026
Unprompted review
Reply from GO Outdoors - Plymouth
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Great customer service
Great customer service. Very helpful and straightforward exchange and returns. Thank you
October 18, 2026
Unprompted review
Reply from GO Outdoors - Plymouth
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
I was served by Chloe andSteph
I was served by Chloe andSteph. they could not have been more helpful and were prepared to spend time sorting out my requirements . Thank you both very much.
Bob Bryant
October 15, 2026
Unprompted review
Reply from GO Outdoors - Plymouth
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Great advice and service from Simon and…
Great advice and service from Simon and Ollie very helpful at the check out - thanks 👍
October 14, 2026
Unprompted review
Reply from GO Outdoors - Plymouth
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Alex and Nana above and beyond helpful and friendly.
The staff at the Plymouth store were exceptional. Alex was very helpful and friendly, he brought boats promptly for me to try. Nana, on the checkout, was very friendly and also very helpful. Thank you both Alex and Nana for your help and friendly attitude, it made simply buying boats and absolute pleasure.
October 13, 2026
Unprompted review
Reply from GO Outdoors - Plymouth
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Suzanne was extremely helpful
Suzanne was extremely helpful, friendly and knowledgeable in helping to select the right coat for my requirements
October 12, 2026
Unprompted review
Reply from GO Outdoors - Plymouth
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Camille is an asset to the company
Camille is an asset to the company. I Popped in to get some boots and sunnies. Camille was helping 3 people including myself, 2 of us on shoes and an elderly couple trying to work out the trouser hanger. Camille made us all feel incredibly welcome and created an experience with her obvious knowledge in product and expertise in customer service.
Steph at service counter thanked me with a cheerful smile.
October 13, 2026
Unprompted review
Reply from GO Outdoors - Plymouth
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Megan S helped us on the shop floor…
Megan S helped us on the shop floor then later served us at the till. Great service.
October 11, 2026
Unprompted review
Reply from GO Outdoors - Plymouth
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Very pleasant and helpful staff.
October 9, 2026
Unprompted review
Reply from GO Outdoors - Plymouth
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Friendly and knowledgeable staff.
Whilst looking for a waterproof jacket, we were approached by Staff member Suzanne , who helped us check waterproof details and fit.
This then helped confirm I was making the right choice. She was very polite and friendly and knew about that particular Rab jacket .
October 11, 2026
Unprompted review
Reply from GO Outdoors - Plymouth
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
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