We visited the Plymouth store today to buy fishing equipment. As complete novices we needed advice on choosing the right rod. Matt was super helpful, even coming off his break to help. Five star ser... See more
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Excellent shop, except almost everything I want is out of stock in my size, Mainly trousers/shorts/t-shirts (Medium, 34L). No point renewing my membership. I’ve been several times in the last... See more
Company replied
Popped in to enquire about gas bottles for my campervan and was greeted by Sarah. Very professional approach, took two different types of connectors outside to my van, in order to establish which ty... See more
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Visited Plymouth Cattwater Go Outdoors yesterday looking for a particular Berghaus jacket. It wasn’t available in my size and Suzanne, who was helping us, spent time showing us alternatives and event... See more
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Company details
About GO Outdoors - Plymouth
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Cattewater Road, Laira Bridge Road, PL4 0SE, Plymouth, United Kingdom
- 01752 279019
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Staff was very polite and helpful
Megan. C was very polite and helpful
September 5, 2026
Unprompted review
Reply from GO Outdoors - Plymouth
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Excellent Customer Service
I visited Go Outdoors looking for help with my Eurohike collapsable trolley and, despite not purchasing anything, I received outstanding customer service.
A special thank you to Paige, Jay E and Jay A, who went above and beyond to help me. They took the time to coach me through how to properly repack and organise my trolley. Nothing felt rushed, and they were patient, friendly and incredibly knowledgeable throughout.
It's rare to find staff who are so willing to help when there's no sale involved, and their professionalism and kindness really stood out. Thanks again to Paige, Jay E and Jay A for such excellent service. They are a real credit to the Go Outdoors team.
September 3, 2026
Unprompted review
Reply from GO Outdoors - Plymouth
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Went in to purchase cover for an…
Went in to purchase cover for an outside event. Matt in the tent department guided us through the gazebo options with knowledge and attention. Bought all we needed at realistic price. First use yesterday - all worked exactly as described.
August 26, 2026
Unprompted review
Reply from GO Outdoors - Plymouth
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Ollie exceptionally helpful and…
Ollie exceptionally helpful and listened well. Good attention to detail. Not pushy in any way. Knowledgeable and git more info as required thx God bless
September 1, 2026
Unprompted review
Reply from GO Outdoors - Plymouth
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Sarah and Steph 🙏
Sarah was super helpful on the shop floor, sharing her experience with the Achaea air tent - helped me see how to solve some issues I had with pitching my tent. And then Steph was friendly and helpful at the till. Made it a very satisfying visit. Thank you.
August 31, 2026
Unprompted review
Reply from GO Outdoors - Plymouth
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Very good service
We had Megan serve us at the counter for our purchase and we highlighted a defect with a pair of trainers we were intending to buy. She was very helpful and polite and got a manager over straight away to try and arrange a discount on the product for us.
Very good service and a pleasant timely interaction.
August 30, 2026
Unprompted review
Reply from GO Outdoors - Plymouth
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Jess was absolutely amazing
Jess was absolutely amazing, helped me go through about 7 different pairs of shoes and was incredibly patient with my indecisiveness.
A very helpful happy person.
August 29, 2026
Unprompted review
Reply from GO Outdoors - Plymouth
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Really helpful staff
Really helpful staff. Steph was really knowledgeable and went out of her way to help and advise, along with her colleague, sorry didn't get her name, (Welsh lady) helped us with a coat for our son.
Great customer service.
Many thanks
August 29, 2026
Unprompted review
Reply from GO Outdoors - Plymouth
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Young Ollie was very helpful in helping…
Young Ollie was very helpful in helping me get a new pair of boots
August 28, 2026
Unprompted review
Reply from GO Outdoors - Plymouth
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Plymouth Store - thank you for your help
Plymouth store- had a really bad experience with the parking company unfairly charging us while parking in the Go Outdoors car park - after raising this with the Plymouth store the manager bent over backwards to help us and get the fine refunded - thank you! Will be returning to this store as the staff and service are great.
July 15, 2026
Unprompted review
Reply from GO Outdoors - Plymouth
Thank you for taking the time to share your feedback. I'm sorry to hear about the difficulties you've experienced regarding the parking charge and the distress this has caused.
We have requested some additional information via Trustpilot and would welcome the opportunity to resolve this for you.
Alternatively, If you would prefer to discuss this in person, please feel free to visit our Plymouth store and ask to speak with the Store Manager, who will be happy to assist and explore how this can be resolved.
Thank you again for bringing this to our attention, and please accept our apologies for the inconvenience caused.
Kind Regards
GO Outdoors Customer Care
Great service from both Paige and…
Great service from both Paige and Steph, thank you both very much.
August 27, 2026
Unprompted review
Reply from GO Outdoors - Plymouth
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Lack of Communication Regarding Delivery
My goods had been with the shop for 7 days and at no stage did I receive an e-mail informing me that the order was ready for collection. It wasnt until I phoned to find out the status of the order that I was informed they were ready for collection. Disappointing.
August 15, 2026
Reply from GO Outdoors - Plymouth
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Served by Camille
Served by Camille. She was lovely and very helpful. She helped me with everything I needed to find the SIM I was looking for, then helped me find the shoes I wanted and gave me a handy tip on what socks to get to compliment my boots when I go hiking. Very happy.
August 26, 2026
Unprompted review
Reply from GO Outdoors - Plymouth
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Alex was super helpful
Alex was super helpful! Followed me round the store ticking off all the items on my list giving me the best options. Thank you for saving me lots of time snd decision making!
August 26, 2026
Unprompted review
Reply from GO Outdoors - Plymouth
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Had to chase down order made camping more stressful than it needs to be
Expected delivery date came and went. Called customer service twice who assured me the products would be available to collect in time for camping trip, the next day after it was due to arrive in store 4 days later than on the order. No order updates came by text or email. Went into store anyway part of the order had gone missing, took ages to find the rest. One single mattress arrived one didn't. Refunded to buy a double instead, took my details and said they would refund for the other when it came into store, still no refund. Pretty shoddy service
August 11, 2026
Reply from GO Outdoors - Plymouth
Thank you for your feedback. We're very sorry to hear about the issues you experienced with your order and the inconvenience this caused ahead of your camping trip.
We apologise that your expected collection date was missed and that you did not receive the order updates you should have received. We also understand how frustrating it must have been to arrive at the store and find that part of your order was missing, particularly when you were relying on the items for an upcoming trip.
Having reviewed the order, our records show that a refund has been processed for the item that did not arrive. However, as we are unsure which refund may still be outstanding based on the information available to us, we have contacted you by email to obtain further details so that we can investigate this for you.
We appreciate your patience and the opportunity to look into this further, and we're sorry that your experience did not reflect the standards of service we aim to provide.
Kind Regards
GO Outdoors Customer Care.
Great customer service
Suzanne in the Plymouth store went above and beyond to find specific products for me that were out of stock everywhere near where I live. Upon pick up from a family member she then hunted around for additional products that I had not called ahead about. Nothing was too much trouble. Great service. Thank you.
August 24, 2026
Unprompted review
Reply from GO Outdoors - Plymouth
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Both Beth and Step were very helpful…
Both Beth and Step were very helpful and had a very good product knowledge
August 24, 2026
Unprompted review
Reply from GO Outdoors - Plymouth
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
I bought some trainers today and was…
I bought some trainers today and was helped by Beth. She was great and I was well informed by her knowledge, she was serving four people at once and was still attentive. Had as much time as required to make my mind up and it was never too much trouble to get a different size ore shoe. Well done Beth, keep up the good service. Thank you.
August 24, 2026
Unprompted review
Reply from GO Outdoors - Plymouth
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Great customer service by Matt
Great customer service by Matt, who helped us to find the Sticky Baits Krill Active Boilies. Not only did he show us to where they were, but he also had some great advice being a carp angler himself. Seemed right at home in the fishing department, thanks!
August 23, 2026
Unprompted review
Reply from GO Outdoors - Plymouth
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great experience
Had some very helpful advice from Alex when looking at tents to buy, he helped me work out what I should be looking for when I was pretty clueless with different structures and brands. Thank you :)
August 23, 2026
Unprompted review
Reply from GO Outdoors - Plymouth
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
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