GO Outdoors - Plymouth Reviews 

3,774
TrustScore 5 out of 5

4.8

Cattewater Road, Laira Bridge Road, PL4 0SE Plymouth, GB


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Rated 5 out of 5 stars

We visited the Plymouth store today to buy fishing equipment. As complete novices we needed advice on choosing the right rod. Matt was super helpful, even coming off his break to help. Five star ser... See more

Company replied

Rated 4 out of 5 stars

Excellent shop, except almost everything I want is out of stock in my size, Mainly trousers/shorts/t-shirts (Medium, 34L). No point renewing my membership. I’ve been several times in the last... See more

Company replied

Rated 5 out of 5 stars

Popped in to enquire about gas bottles for my campervan and was greeted by Sarah. Very professional approach, took two different types of connectors outside to my van, in order to establish which ty... See more

Company replied

Rated 5 out of 5 stars

Visited Plymouth Cattwater Go Outdoors yesterday looking for a particular Berghaus jacket. It wasn’t available in my size and Suzanne, who was helping us, spent time showing us alternatives and event... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Plymouth

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Cattewater Road, Laira Bridge Road, PL4 0SE, Plymouth, United Kingdom

  • 01752 279019

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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4.8

All reviews

(3,774)

35,893 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful and knowledgeable staff…

Very helpful and knowledgeable staff especially Megan.s well laid out store easy to find what I was after

August 10, 2026
Unprompted review
GO Outdoors - Plymouth logo

Reply from GO Outdoors - Plymouth

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Amazing and helpful staff

Amazing and helpful staff! We were looking for gas for a stove we purchased from a different store and didnt know what type we needed. Matt and Alex who were working on the shopfloor couldnt do more to help and were determined to help us find the right item. After some googling and trying different cannisters they managed to find what we needed. Alex helped us find the remaining items we came in for and Matt served us at the till in a friendly and speedy manner. Both are a credit to Go Outdoors and we will definitely be purchasing all our camping items from this store going forward thanks to them.

August 10, 2026
Unprompted review
GO Outdoors - Plymouth logo

Reply from GO Outdoors - Plymouth

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

All staff were very helpful

All staff were very helpful, got everything we needed.
The staff member Nana who served us was particularly helpful, friendly and courteous.
Will definitely be back.

August 9, 2026
Unprompted review
GO Outdoors - Plymouth logo

Reply from GO Outdoors - Plymouth

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great shop

Great shop. Was able to get what we wanted.
Staff really friendly & helpful around the shop.
Matt served us at the till was of great help, professional with a friendly disposition.
Good experience without issue.
Wooden hanger lady.

August 8, 2026
Unprompted review
GO Outdoors - Plymouth logo

Reply from GO Outdoors - Plymouth

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I was served by Beth and found her very…

I was served by Beth and found her very friendly and helpful.

August 8, 2026
Unprompted review
GO Outdoors - Plymouth logo

Reply from GO Outdoors - Plymouth

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Beth friendly was very knowledgeable…

Beth friendly was very knowledgeable about the product and went out of her way to help. Excellent service.

August 8, 2026
Unprompted review
GO Outdoors - Plymouth logo

Reply from GO Outdoors - Plymouth

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

We visited your store in Plymouth as we…

We visited your store in Plymouth as we were looking for a metal detector. We met Matt! What a great guy! He was very knowledgeable, patient and friendly. It made our experience brilliant! Thank you!

August 8, 2026
Unprompted review
GO Outdoors - Plymouth logo

Reply from GO Outdoors - Plymouth

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Beth assisted me with my footwear size…

Beth assisted me with my footwear size after quickly asking us to talk to her if needed as we entered the department. She was friendly and helpful without being pushy.

August 8, 2026
Unprompted review
GO Outdoors - Plymouth logo

Reply from GO Outdoors - Plymouth

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent customer service item…

Excellent customer service item received quickly

August 1, 2026
GO Outdoors - Plymouth logo

Reply from GO Outdoors - Plymouth

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very helpful

Very helpful, without being intrusive while I was chosing new walking boots.
Checkout staff friendly and helpful too (Steph)

August 6, 2026
Unprompted review
GO Outdoors - Plymouth logo

Reply from GO Outdoors - Plymouth

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great customer service

I went in store feeling frustrated that the website was saying my tent was in stock, I kept ordering it and paying for it and then it would be cancelled. Camping trip planned for this weekend and now no tent. I was assisted by Alana who was brilliant. She was empathetic and apologised for the inconvenience. She helped me find a suitable replacement tent and offered me a discount on it due to it being a second best option and more than I had originally wanted to pay. I came out feeling listened to and satisfied that I was prepared for my weekend away.

August 5, 2026
Unprompted review
GO Outdoors - Plymouth logo

Reply from GO Outdoors - Plymouth

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service by Nana

Excellent service by Nana, very helpful and explained everything clearly and concisely

August 4, 2026
Unprompted review
GO Outdoors - Plymouth logo

Reply from GO Outdoors - Plymouth

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I would like to give the upmost…

I would like to give the upmost gratitude today to one of your employers Matt Powell, came In today to look at fishing equipment, as a newbie to the sport his knowledge and professionalism he shown me was exempt, he was kind, well spoken and I walked away with a better understanding of is required for my up coming trips. Top bloke look forward to coming back for more of his expertise thank you Matt.

August 3, 2026
Unprompted review
GO Outdoors - Plymouth logo

Reply from GO Outdoors - Plymouth

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Matt served us both in store and at the…

Matt served us both in store and at the checkout, he was brilliant and so helpful today :))

August 3, 2026
Unprompted review
GO Outdoors - Plymouth logo

Reply from GO Outdoors - Plymouth

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Happy staff

We arrived today looking for a fishing net. We were helped by latesha. She was very chatty and knowledgeable. Nothing was to much trouble. From first contact to the tills she was very upbeat and smiley. Wonderful girl and service . Thanks

August 3, 2026
Unprompted review
GO Outdoors - Plymouth logo

Reply from GO Outdoors - Plymouth

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Megan s was amazing

Megan s was amazing

August 2, 2026
Unprompted review
GO Outdoors - Plymouth logo

Reply from GO Outdoors - Plymouth

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Maria served us at the till and…

Maria served us at the till and provided excellent service, we always love coming to Go Outdoors in Plymouth!

August 2, 2026
Unprompted review
GO Outdoors - Plymouth logo

Reply from GO Outdoors - Plymouth

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Limited staff on for the size of the…

Limited staff on for the size of the store I felt, however a shoutout to Ollie who was very helpful when we needed help with purchasing a bike! Thank you!

July 30, 2026
Unprompted review
GO Outdoors - Plymouth logo

Reply from GO Outdoors - Plymouth

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

No steps & dog friendly

No steps to fight with. Automatic doors. Bathroom on site. Store clean and tidy. Items well labeled. Air conditioned, well lit and spacious. Great selection of tents. Dogs welcome, dog water and snacks provided.

We were served by Nana and she was warm and helpful.

Free car parking lot- large. Bit odd to get into.

July 31, 2026
Unprompted review
GO Outdoors - Plymouth logo

Reply from GO Outdoors - Plymouth

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Nana was amazing and so helpful, kind and patient!

Nana was amazing, so polite, helpful and a credit to Go outdoors!

July 31, 2026
Unprompted review
GO Outdoors - Plymouth logo

Reply from GO Outdoors - Plymouth

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

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