We visited the Plymouth store today to buy fishing equipment. As complete novices we needed advice on choosing the right rod. Matt was super helpful, even coming off his break to help. Five star ser... See more
Company replied
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See what reviewers are saying
Excellent shop, except almost everything I want is out of stock in my size, Mainly trousers/shorts/t-shirts (Medium, 34L). No point renewing my membership. I’ve been several times in the last... See more
Company replied
Popped in to enquire about gas bottles for my campervan and was greeted by Sarah. Very professional approach, took two different types of connectors outside to my van, in order to establish which ty... See more
Company replied
Visited Plymouth Cattwater Go Outdoors yesterday looking for a particular Berghaus jacket. It wasn’t available in my size and Suzanne, who was helping us, spent time showing us alternatives and event... See more
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Company details
About GO Outdoors - Plymouth
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Cattewater Road, Laira Bridge Road, PL4 0SE, Plymouth, United Kingdom
- 01752 279019
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Very helpful and polite
Very helpful and polite, Nana is very friendly and considerate
July 31, 2026
Unprompted review
Reply from GO Outdoors - Plymouth
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Very helpful staff at Go Outdoors, Plymouth
Teesh was very helpful in the fishing department and Mesen’s service on the checkouts was great.
July 31, 2026
Unprompted review
Reply from GO Outdoors - Plymouth
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Suzanne in the plymouth store was…
Suzanne in the plymouth store was incredible helpful. She went above and beyond to help me find what I was looking for.
July 30, 2026
Unprompted review
Reply from GO Outdoors - Plymouth
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Always feel welcomed
The staff are always friendly when I come in. Steph served me on the checkout where she answered a couple of questions I had. Thanks!
July 29, 2026
Unprompted review
Reply from GO Outdoors - Plymouth
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Plymouth
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Beth at Plymouth was very helpful with…
Beth at Plymouth was very helpful with us trying on all sorts of footwear. Thanks
July 29, 2026
Unprompted review
Reply from GO Outdoors - Plymouth
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
The staff went over and beyond!
The staff went over and beyond!
Helpful, and friendly.
Jess and Sue... look out for them, they couldn't do anymore!
July 27, 2026
Unprompted review
Reply from GO Outdoors - Plymouth
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Amazing customer service from Nana and…
Amazing customer service from Nana and Adam.
July 27, 2026
Unprompted review
Reply from GO Outdoors - Plymouth
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Amazing customer service
Go outdoors staff so helpful and we t the extra mile trying to help me find clothes for.my alaska.trip. Very impressed!! Especially helpful jess and Sue at plymouth branch. It made a stressful shopping experience really enjoyable so thank you xx
July 27, 2026
Unprompted review
Reply from GO Outdoors - Plymouth
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Reply from GO Outdoors - Plymouth
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
I came in to get myself an electric…
I came in to get myself an electric bike through cycle to work scheme. Sue helped me find the bike I was after and Andy helped me finalise and take the bike out the door. Very friendly and quick and easy.
July 26, 2026
Unprompted review
Reply from GO Outdoors - Plymouth
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Jess was very helpful and able to find…
Jess was very helpful and able to find me a suitable shoe that fitted very well. Very good customer service
July 25, 2026
Unprompted review
Reply from GO Outdoors - Plymouth
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Excellent staff
Excellent staff - Megan and Jay who were helpful and knowledgeable. I bought a Butane gas canister for my campervan which was in stock and brought to the till within a few minutes.
July 25, 2026
Unprompted review
Reply from GO Outdoors - Plymouth
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Helpful staff!
24/7/26
Excellent service from Steph today!
Very pleasant and helpful when purchasing my Tilley Sun hat...
Store clean and tidy with PLENTY of choice....
July 23, 2026
Unprompted review
Reply from GO Outdoors - Plymouth
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Great experience with helpful and…
Great experience with helpful and friendly staff in Plymouth Go Outdoors today. My Mum says a huge 'thank you to Beth for being so patient and helpful' with getting her fitted with the right sandals.
July 25, 2026
Unprompted review
Reply from GO Outdoors - Plymouth
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Beth served us and she was charming and…
Beth served us and she was charming and really helpful. We came away from the store very pleased with our purchase.
July 25, 2026
Unprompted review
Reply from GO Outdoors - Plymouth
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Steph was very friendly and efficient.
July 22, 2026
Unprompted review
Reply from GO Outdoors - Plymouth
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
A lovely lady called Steph helped me…
A lovely lady called Steph helped me out with my purchases.
July 23, 2026
Unprompted review
Reply from GO Outdoors - Plymouth
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
We were helped by Saffron on the tills
We were helped by Saffron on the tills, there was a pricing issue and she sorted it quickly and was honestly so lovely, really improved our customer experience x
July 23, 2026
Unprompted review
Reply from GO Outdoors - Plymouth
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Good quick service by steph
July 23, 2026
Unprompted review
Reply from GO Outdoors - Plymouth
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
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