GO Outdoors - Plymouth Reviews 

3,774
TrustScore 5 out of 5

4.8

Cattewater Road, Laira Bridge Road, PL4 0SE Plymouth, GB


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Rated 5 out of 5 stars

We visited the Plymouth store today to buy fishing equipment. As complete novices we needed advice on choosing the right rod. Matt was super helpful, even coming off his break to help. Five star ser... See more

Company replied

Rated 4 out of 5 stars

Excellent shop, except almost everything I want is out of stock in my size, Mainly trousers/shorts/t-shirts (Medium, 34L). No point renewing my membership. I’ve been several times in the last... See more

Company replied

Rated 5 out of 5 stars

Popped in to enquire about gas bottles for my campervan and was greeted by Sarah. Very professional approach, took two different types of connectors outside to my van, in order to establish which ty... See more

Company replied

Rated 5 out of 5 stars

Visited Plymouth Cattwater Go Outdoors yesterday looking for a particular Berghaus jacket. It wasn’t available in my size and Suzanne, who was helping us, spent time showing us alternatives and event... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Plymouth

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Cattewater Road, Laira Bridge Road, PL4 0SE, Plymouth, United Kingdom

  • 01752 279019

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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4.8

All reviews

(3,774)

35,893 reviews in the last 12 months

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Rated 5 out of 5 stars

Walking boots purchase.

1st order sorted very quickly, walking boots, unfortunately needed next size up. Ordered, and again able to collect next day, and get refund for my first purchase. Staff in Plymouth branch of Go Outdoors friendly and helpful .

July 15, 2026
GO Outdoors - Plymouth logo

Reply from GO Outdoors - Plymouth

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Camille Provided good advice with a…

Camille Provided good advice with a delightful manner and loverly smile.

July 22, 2026
Unprompted review
GO Outdoors - Plymouth logo

Reply from GO Outdoors - Plymouth

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent

Excellent - will visit more often - store has a lot to offer. Both Beth for finding shoes and the lady who helped select a hat were kind and helpful.

July 20, 2026
Unprompted review
GO Outdoors - Plymouth logo

Reply from GO Outdoors - Plymouth

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 3 out of 5 stars

Disappointed

The girls in store didn't know, what they were doing very un-organised didn't fill me with much confidence. Couldn't find my items. Puts me off from ordering online.

July 6, 2026
GO Outdoors - Plymouth logo

Reply from GO Outdoors - Plymouth

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great experience

Previous great experience when purchasing items and sadly today I had a return. Megan S was helpful and friendly and provided a great service.

July 18, 2026
Unprompted review
GO Outdoors - Plymouth logo

Reply from GO Outdoors - Plymouth

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great visit

Beth who served us at the till was great. Very friendly, funny and made it a very lovely experience.

July 15, 2026
Unprompted review
GO Outdoors - Plymouth logo

Reply from GO Outdoors - Plymouth

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Lovely People!

We were restocking and repairing out tent in the middle of our camping trip and stopped off at the Plymouth GO Outdoors.

The Ollie, Beth, and Simon were so lovely and helpful and incredibly friendly. Another member of staff who we unfortunately didn't get the name of also help us with our tent pole repairs. Absolutely brilliant!

July 15, 2026
Unprompted review
GO Outdoors - Plymouth logo

Reply from GO Outdoors - Plymouth

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Staff

We was served today by nana (unsure of the spelling of the servers name) she was very patient and understanding a took time to help me find a membership that wasn’t entered in correctly on the computer. Really friendly and great customer service.

July 15, 2026
Unprompted review
GO Outdoors - Plymouth logo

Reply from GO Outdoors - Plymouth

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I’ve been purchasing from Go Outdoors…

I’ve been purchasing from Go Outdoors for a long time now, can’t fault them, always consistent and never had any faults that weren’t narrowed down without hassle or rebuttal.

Served today by Steph, made me feel welcomed and got me through the tills quick time despite having A LOT of little bits and pieces. 10/10

July 14, 2026
Unprompted review
GO Outdoors - Plymouth logo

Reply from GO Outdoors - Plymouth

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Another great trip to go outdoors…

Another great trip to go outdoors Plymouth, Steph and Jess helped find a tent we wanted at short notice, friendly, polite and awesome

July 14, 2026
Unprompted review
GO Outdoors - Plymouth logo

Reply from GO Outdoors - Plymouth

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Simon was helpful and knowledgeable…

Simon was helpful and knowledgeable about sandals today

July 13, 2026
Unprompted review
GO Outdoors - Plymouth logo

Reply from GO Outdoors - Plymouth

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Steph was very helpful with my many…

Steph was very helpful with my many questions and she was very knowledgeable and helpful dispute having to work in the heatwave

July 13, 2026
Unprompted review
GO Outdoors - Plymouth logo

Reply from GO Outdoors - Plymouth

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

Staff were very helpful despite the…

Staff were very helpful despite the temperature indoors and outdoors. Would have got 5 stars but I wasn’t able to find some of the things I went in to get. For example, camp beds were hard to find. I also wanted a garmin watch that I had seen online but wasn’t available in store. Shout out to Steph who assisted me and gave me advice on how to buy it

July 11, 2026
Unprompted review
GO Outdoors - Plymouth logo

Reply from GO Outdoors - Plymouth

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service

Great service! We popped in and in less than 5 mins Alex fixed my kid’s bike! Superb! Thank you!

July 11, 2026
Unprompted review
GO Outdoors - Plymouth logo

Reply from GO Outdoors - Plymouth

Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.

Kind Regards
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

online experience was quick and efficient

My online experience was quick and easy. I searched the catelogue, reserved the item and collected later that day

June 25, 2026
GO Outdoors - Plymouth logo

Reply from GO Outdoors - Plymouth

Hi,

Thanks for taking the time to leave us a 4 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service from Sarah and Nana

Excellent service from Sarah and Nana. I’ll visit Go outdoor again. Very helpful and co-operative.

July 1, 2026
Unprompted review
GO Outdoors - Plymouth logo

Reply from GO Outdoors - Plymouth

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Fantastic staff!

I recently went to Go Outdoors with my son to prepare for his trip to Norway. We arrived with a massive shopping list and were immediately offered help. What impressed me most was the teamwork: as we moved through the store, we were seamlessly handed over to specialised staff members in each department. They guided us every step of the way with great expertise. Thanks to this truly amazing team, we found every single item we needed. Highly recommend this store for its outstanding customer service! A massive thank you to Megan S, Paige, Elsbeth and Jay! So friendly, helpful and pacient.

July 2, 2026
Unprompted review
GO Outdoors - Plymouth logo

Reply from GO Outdoors - Plymouth

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Huge thank you to Beth & Steph today…

Huge thank you to Beth & Steph today aho helped out with my sons residential gear. We came in very close to closing time and they were still happy to advise,help and patiently wait for my son to tie his shoelaces and try the ramp "just one more time" it makes a stressful outing that little bit easier when we are met with patience. Thank you both

July 6, 2026
Unprompted review
GO Outdoors - Plymouth logo

Reply from GO Outdoors - Plymouth

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Customer caring

. It was early evening so easy to walk around store. Specially came to buy walking poles. I had walked by them without seeing them. A member of staff immediately directed me to them. At the payment desk there were a few queueing but no problem. As soon as I reached Steph she immediately apologised for the wait. She pointed out my discount card had run out and I duly renewed it. All done wirh a lovely smile and courtesy. Also air conditioning was much appreciated on such a hot evening. First class store.

July 6, 2026
Unprompted review
Rated 5 out of 5 stars

Helpful checkout assistant

What a helpful and friendly person Nana was today at the checkout! She was really kind and gave me good advice about my purchases. She was a breath of fresh air on a very hot day. Thank you, Nana.

July 6, 2026
Unprompted review
GO Outdoors - Plymouth logo

Reply from GO Outdoors - Plymouth

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

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