GO Outdoors - Plymouth Reviews 

3,774
TrustScore 5 out of 5

4.8

Cattewater Road, Laira Bridge Road, PL4 0SE Plymouth, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We visited the Plymouth store today to buy fishing equipment. As complete novices we needed advice on choosing the right rod. Matt was super helpful, even coming off his break to help. Five star ser... See more

Company replied

Rated 4 out of 5 stars

Excellent shop, except almost everything I want is out of stock in my size, Mainly trousers/shorts/t-shirts (Medium, 34L). No point renewing my membership. I’ve been several times in the last... See more

Company replied

Rated 5 out of 5 stars

Popped in to enquire about gas bottles for my campervan and was greeted by Sarah. Very professional approach, took two different types of connectors outside to my van, in order to establish which ty... See more

Company replied

Rated 5 out of 5 stars

Visited Plymouth Cattwater Go Outdoors yesterday looking for a particular Berghaus jacket. It wasn’t available in my size and Suzanne, who was helping us, spent time showing us alternatives and event... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Plymouth

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Cattewater Road, Laira Bridge Road, PL4 0SE, Plymouth, United Kingdom

  • 01752 279019

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(3,774)

35,992 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, particularly Steph on the till who helped arrange my Go Outdoors discount card and was very chatty and friendly. I found the things I wanted at very good cost. Highly recommend Go Outdoors.

July 6, 2026
Unprompted review
GO Outdoors - Plymouth logo

Reply from GO Outdoors - Plymouth

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service from Alex

Had great service from Alex whilst purchasing a bike on the cycle to work scheme. He was extremely helpful

July 5, 2026
Unprompted review
GO Outdoors - Plymouth logo

Reply from GO Outdoors - Plymouth

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service today at Plymouth Go…

Great service today at Plymouth Go Outdoors as usual , from a lovely lady called Steph 👍

July 5, 2026
Unprompted review
GO Outdoors - Plymouth logo

Reply from GO Outdoors - Plymouth

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Steph and Jay A were fab!

Steph and Jay A were fab!

July 4, 2026
Unprompted review
GO Outdoors - Plymouth logo

Reply from GO Outdoors - Plymouth

Hi,

Thanks for taking the time to leave us a 5 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Click and collect pick up

Wonderful quick click and collect service from Suzzanne and Matt ( who despite being Ex RAF for which we cant he can’t help bless him 😉 and therefore surprised he was in work and not trying to find the 5 star hotel) joking aside both of them were friendly , swift with the click and collect - both a credit to the company

July 4, 2026
Unprompted review
GO Outdoors - Plymouth logo

Reply from GO Outdoors - Plymouth

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Served by Suzanne and she was amazing…

Served by Suzanne and she was amazing at helping me source an inflatable sofa. Highly recommend

July 3, 2026
Unprompted review
GO Outdoors - Plymouth logo

Reply from GO Outdoors - Plymouth

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

great experience thankyou Beth

great experience thankyou Beth! loveliest lady! helped my parents with buying a dryrobe and some new walking trousers 🫶

May 27, 2026
Unprompted review
GO Outdoors - Plymouth logo

Reply from GO Outdoors - Plymouth

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent experience, thanks Steph!

I was served by Steph at the till, and she provided excellent customer service. She was friendly, welcoming and had a smile on her face throughout. I never felt rushed, and she took the time to make sure that both sandals in the box were the correct matching size before I left.
It might seem like a small detail, but it really made a difference. I had previously bought a pair from another shop where the box contained one sandal in the wrong size, and I had to make a return trip to exchange them. Steph's attention to detail saved me that inconvenience and showed that she genuinely cares about her customers.
Thank you, Steph, for such a positive shopping experience!

July 1, 2026
Unprompted review
GO Outdoors - Plymouth logo

Reply from GO Outdoors - Plymouth

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great staff

Alex and Nana were very knowledgeable and helpful.

July 1, 2026
Unprompted review
GO Outdoors - Plymouth logo

Reply from GO Outdoors - Plymouth

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service from Nana

Great service from Nana. Very helpful and polite

June 30, 2026
Unprompted review
GO Outdoors - Plymouth logo

Reply from GO Outdoors - Plymouth

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Had a great experience looking for a…

Had a great experience looking for a tent in the Plymouth store. Suzzanne was so helpful, friendly and knowledgeable, she helped me find exactly what I needed. Would highly recommend and will definitely be back in the future after my trip - thanks Suzzanne!!

June 29, 2026
Unprompted review
GO Outdoors - Plymouth logo

Reply from GO Outdoors - Plymouth

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service today from at…Plymouth

Great service today from the team at the Plymouth store especially from Steph who was really knowledgeable and helpful, and Jay who found me the right pair of shoes that I needed . Thank you

June 27, 2026
Unprompted review
GO Outdoors - Plymouth logo

Reply from GO Outdoors - Plymouth

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Couldn't ask for any more

I shop weekly some times twice weekly at the Plymouth Cattetown multi store, and what a pleasure it is to do so. The staff are always on hand, helpful and so knowledgable about all there products and goods I purchase. It is more than just getting out to shop, it is a shop that has everything I need for my next adventure, thank you Go Outdoors Plymouth for helping above and beyond, I feel like the Go Outdoors family

June 20, 2026
GO Outdoors - Plymouth logo

Reply from GO Outdoors - Plymouth

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very prompt click and collect service…

Very prompt click and collect service plus excellent product advice in store. The product is also first class. Highly recommend Plymouth Go Outdoors.

June 20, 2026
GO Outdoors - Plymouth logo

Reply from GO Outdoors - Plymouth

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent Customer Service

After trying to sort my faulty tent for weeks and contacting multiple different companies I popped into store this morning and was helped by Jody, Kyle and Arran all of whom were extremely helpful and went above and beyond to get my issue sorted very quickly. You guys are a credit to the Plymouth store and I cannot thank you enough for assisting me today.

June 26, 2026
Unprompted review
GO Outdoors - Plymouth logo

Reply from GO Outdoors - Plymouth

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service

Great service
Fast delivery easy to use website.
In store serve is fantastic

June 11, 2026
GO Outdoors - Plymouth logo

Reply from GO Outdoors - Plymouth

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

First Set Of Walking Boots

I had to go in to buy my 1st set of walking boots for some upcoming adventures on the moors but was clueless as to what to get. I had the pleasure of being helped out by an incredible member of staff called Camille, who could see I was clearly lost, and came over to help me. Camille took the time to talk me through different designs, styles and features to help me choose a set of boots that were comfortable and met my needs.
I cannot thank Camille enough for the time she took with me, her honesty and her incredible product knowledge. She was a shining example of fantastic customer service and I cannot thank her enough.

June 10, 2026
Unprompted review
GO Outdoors - Plymouth logo

Reply from GO Outdoors - Plymouth

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Beth was very helpful and made my…

Beth was very helpful and made my refund very easy

June 23, 2026
Unprompted review
GO Outdoors - Plymouth logo

Reply from GO Outdoors - Plymouth

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent customer service

Steph has been really helpful a number of times, and today discounted a number of bits I was buying for the school. All round excellent - the only thing they're missing is a few more unusual/spendy climbing bits.

June 22, 2026
Unprompted review
GO Outdoors - Plymouth logo

Reply from GO Outdoors - Plymouth

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service 🙏

Thank you to Nala and the lady on Click and Collect today. You both were very helpful and efficient 🙏

June 22, 2026
Unprompted review
GO Outdoors - Plymouth logo

Reply from GO Outdoors - Plymouth

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look