We visited the Plymouth store today to buy fishing equipment. As complete novices we needed advice on choosing the right rod. Matt was super helpful, even coming off his break to help. Five star ser... See more
Company replied
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Excellent shop, except almost everything I want is out of stock in my size, Mainly trousers/shorts/t-shirts (Medium, 34L). No point renewing my membership. I’ve been several times in the last... See more
Company replied
Popped in to enquire about gas bottles for my campervan and was greeted by Sarah. Very professional approach, took two different types of connectors outside to my van, in order to establish which ty... See more
Company replied
Visited Plymouth Cattwater Go Outdoors yesterday looking for a particular Berghaus jacket. It wasn’t available in my size and Suzanne, who was helping us, spent time showing us alternatives and event... See more
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Company details
About GO Outdoors - Plymouth
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Cattewater Road, Laira Bridge Road, PL4 0SE, Plymouth, United Kingdom
- 01752 279019
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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See how their reviews and ratings are sourced, scored, and moderated.
I was served by Nana today and they…
I was served by Nana today and they were wonderful! Patient and kind, helping me to secure my best prices :)
June 20, 2026
Unprompted review
Reply from GO Outdoors - Plymouth
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Absolutely appalled by the customer…
Absolutely appalled by the customer service at GO Outdoors Plymouth.
I visited the store expecting at least a basic level of customer service and assistance, but unfortunately my experience with Steph was the complete opposite. She came across as unhelpful from the outset and was actively rude when I asked straightforward questions. Rather than attempting to assist, it felt as though helping customers was an inconvenience.
Good customer service doesn't require miracles – just courtesy, professionalism, and a willingness to help. Sadly, none of those qualities were evident during my interaction. The dismissive attitude and poor communication left me feeling unwelcome and frustrated.
I've spent a considerable amount of money with GO Outdoors over the years, but experiences like this make me seriously question whether I'll be returning. There are plenty of outdoor retailers who understand the importance of treating customers with respect.
Very disappointing experience and not the standard I would expect from a national retailer.
June 16, 2026
Unprompted review
Reply from GO Outdoors - Plymouth
Thank you for leaving a review on your previous visit to store.
We’re really sorry to hear about your experience at our Plymouth store and the way you felt you were treated. This is not the level of service we aim to provide.
It’s disappointing to hear that your interaction with a member of the team came across as unhelpful and discourteous, as we expect all of our colleagues to be approachable, professional and willing to assist every customer.
Your comments have been noted and will be shared with the store management team so this can be reviewed and addressed appropriately.
We truly value your loyalty over the years, and we’re sorry this experience has caused you to question returning.
We will reach out to you via Trust Pilot to request further information if you would be willing to discuss this further.
Kind regards
Go Outdoors Customer Care Team
Served by Camille who was most helpful…
Served by Camille who was most helpful and brought out numerous choices of shoes to try. I was most impressed by her knowedge and patience with me. She was quite knowledgeable and her advice was great.
June 10, 2026
Unprompted review
Reply from GO Outdoors - Plymouth
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Ordered an inflatable sofa online that…
Ordered an inflatable sofa online that developed two leaks in its first use, called the Plymouth branch and took it back to them, Paige and Beth were both excellent and between them they resolved the problem and dealt a full refund, outstanding customer service.
June 18, 2026
Unprompted review
Reply from GO Outdoors - Plymouth
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Nana was very helpful
We visited on 18th June looking for walking boots, everyone was very helpful but Nana was very patient & assisted me when I didn’t have my discount card & we couldn’t find it on the system. She spent time helping me & eventually we found it. Very helpful & polite
June 18, 2026
Unprompted review
Reply from GO Outdoors - Plymouth
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
A lovely lady called Steph served me…
A lovely lady called Steph served me and helped to navigate my way through my membership, which in turn saved me a fair bit. She was patient and friendly, nothing was too much - thank you 🙏
June 16, 2026
Unprompted review
Reply from GO Outdoors - Plymouth
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
I wasn't notified that my purchase had…
I wasn't notified that my purchase had arrived in store.
June 9, 2026
Reply from GO Outdoors - Plymouth
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
All items bought were good thank you.
All items bought were good thank you.
Plenty of products to see , clean.
Staff are very good, I was served by Nana at the till, very nice and pleasant young lady.
All good thank you
Kind Regards
Paul Yeoman
June 13, 2026
Unprompted review
Reply from GO Outdoors - Plymouth
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
A very kind and helpful Nana at the…
A very kind and helpful Nana at the till and a great help with the socks and boots
June 13, 2026
Unprompted review
Reply from GO Outdoors - Plymouth
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Good service and great prices
Good service and great prices.
Nana served me and she was so polite and helpful.
Thank you
June 13, 2026
Unprompted review
Reply from GO Outdoors - Plymouth
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Mana, legend!
Cool, shop has it all. Mana in Plymouth was great. Thank you Mana, legend!
June 13, 2026
Unprompted review
Reply from GO Outdoors - Plymouth
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
I had a very good interaction with Sue
I had a very good interaction with Sue, she helped me find the right gear for what I needed just before her shift finished, well done Sue!
June 11, 2026
Unprompted review
Reply from GO Outdoors - Plymouth
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Steph was very helpful and informative…
Steph was very helpful and informative with our purchase of a child carrier rucksack
June 12, 2026
Unprompted review
Reply from GO Outdoors - Plymouth
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Megan was very helpful to show us where…
Megan was very helpful to show us where some items were. Steph on the tills was super helpful and polite, helping us access the extra discounts in preparation for a scouting trip! 😁
Thanks ladies!!
June 12, 2026
Unprompted review
Reply from GO Outdoors - Plymouth
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
My wife an I visited the Plymouth store…
My wife an I visited the Plymouth store 09/06/2026 looking for new hiking boots, but not sure exactly what we wanted. We were approached by Paige who was absolutely amazing, ask all the right questions and based on our responses helped us find exactly what we wanted. Walked away with our purchases, delighted, thank you, a credit to your store.
June 9, 2026
Unprompted review
Reply from GO Outdoors - Plymouth
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Plymouth branch completely incompetent-…
Plymouth branch completely incompetent- no one to serve at tills no one interested even with queue. Left all my potential purchases about £300 worth of goods and walked out.
March 26, 2026
Reply from GO Outdoors - Plymouth
We are truly saddened to hear of your experience at our Plymouth store. This is not how we would expect our customer to be treated during their visit and we appreciate you bringing it to our attention.
We have reached out to you using the email address provided for further details of your visit so that this can be investigated with the store's management team and for improvements to be made. Please could you reply at your convenience.
Kind regards,
GO Outdoors Customer Care
Camille. Staff assistance
Went in today for some new walking boots and was greeted by Camille who assisted me in every way and found me a really well fitting boot after trying on a few pairs. Very friendly and helpful person thank you
June 10, 2026
Unprompted review
Reply from GO Outdoors - Plymouth
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Alex was extremely helpful and…
Alex was extremely helpful and knowledgeable, could not have been better. Purchased two pairs of walking shoes!!
June 10, 2026
Unprompted review
Reply from GO Outdoors - Plymouth
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Team were really helpful and the style…
Team were really helpful and the style and size was available
June 10, 2026
Unprompted review
Reply from GO Outdoors - Plymouth
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Extremely helpful and friendly staff, Paige and Steph.
Extremely helpful and friendly staff. Good prices
June 9, 2026
Unprompted review
Reply from GO Outdoors - Plymouth
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
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