GO Outdoors - Poole Reviews 

2,905
•
TrustScore 5 out of 5

4.8

Pitwines Retail Park, Pitwines Road, BH15 1XU Poole, GB

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Went into the store at Poole looking for walking shoes - i hate this type of shopping and i find it pretty overwhelming. Peter turned up and he made my experience all the more easier and pleasant. He... See more

Company replied

Rated 5 out of 5 stars

Will served us today in the shoe department as we were looking for walking g boots for South America and his knowledge was brilliant and really helpful

Company replied

Rated 5 out of 5 stars

A seamless experience at Poole store with Andy A & Kim yesterday 22/10/26. Exemplary service and a deal was done. If only everyone was as pleasant. Well done.

Company replied

Rated 2 out of 5 stars

The goods purchased so far, appear to be just the ticket, and when I visit your retail store your staff are very helpful. However, my biggest gripe and frustration is that what seems to be availab... See more

Company replied


Company details

  1. Camping Store
  2. also in
  3. Activewear Store
  4. Bicycle Store
  5. Climbing Club
  6. Horseback Riding Service
  7. Running Store

About GO Outdoors - Poole

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Pitwines Retail Park, Pitwines Road, BH15 1XU, Poole, United Kingdom

  • 01202 013610

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,905)

36,702 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service from Andy A

Great service from Andy A. Bought Arab waterproof jacket and waterproof over trousers.

October 10, 2026
Unprompted review
GO Outdoors - Poole logo

Reply from GO Outdoors - Poole

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service

I was served by Andy A this morning. Very helpful and knowledgeable
Thank you

October 10, 2026
Unprompted review
GO Outdoors - Poole logo

Reply from GO Outdoors - Poole

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Finn

At the end of July we travelled to Poole to pick up our roof top tent
We were served by a very helpful and friendly Finn
Although he clearly stated he could not help physically with attaching it to our car he helped us with it to the car and left us with very clear instructions that made it easy for us
Thanks Finn
Top young man

July 26, 2026
Unprompted review
GO Outdoors - Poole logo

Reply from GO Outdoors - Poole

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Delighted with the service

Delighted with the service. Andy and Will were great at helping find what we were looking for. Fab staff.

October 8, 2026
Unprompted review
GO Outdoors - Poole logo

Reply from GO Outdoors - Poole

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very pleased

Very pleased, good price, good service.

June 23, 2026
GO Outdoors - Poole logo

Reply from GO Outdoors - Poole

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Thanks Rebecca at Poole Go Outdoors

Thanks Rebecca at Poole Go Outdoors. Quickly serviced and set up with original membership

October 6, 2026
Unprompted review
GO Outdoors - Poole logo

Reply from GO Outdoors - Poole

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Rebecca was very helpful

Rebecca was a joy, very helpful as well

October 6, 2026
Unprompted review
GO Outdoors - Poole logo

Reply from GO Outdoors - Poole

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Served by Rebecca on the tills who was…

Served by Rebecca on the tills who was just charming and made a simple purchase very pleasant. Thanks

October 5, 2026
Unprompted review
GO Outdoors - Poole logo

Reply from GO Outdoors - Poole

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I had great customer service!

I had great customer service from all the team, especially Dave, who came out to my vehicle, to check an air tent pump attachment was compatible with my awning. Very impressed!

October 3, 2026
Unprompted review
GO Outdoors - Poole logo

Reply from GO Outdoors - Poole

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Go Outdoors Customer Care Team

Rated 3 out of 5 stars

Disappointed

I was served by Peter, who was so helpful and knowledgeable about walking shoes. I found the right pair with a comfortable fit. My only problem, the tills had gone down at 12:15. They were put by for me to return later, which I did at 3:15pm, but still not working, so sadly left without being able to buy the walking shoes. Two visits to the store cost me £3 to park, at £1:50 for an hour minimum duration. Hence only 3 stars, Peter certainly deserved 5 stars.

October 2, 2026
Unprompted review
GO Outdoors - Poole logo

Reply from GO Outdoors - Poole

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

Customer service by the man who…

Customer service by the man who arranged our shoe fitting and his knowledge and help

October 2, 2026
Unprompted review
GO Outdoors - Poole logo

Reply from GO Outdoors - Poole

Hi,

Thanks for taking the time to leave us a 4 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Peter was very helpful and identified…

Peter was very helpful and identified my footwear needs. Provided advice, choice and consideration. Allowed time and gave attention. Would recommend Go Outdoors Poole.

September 30, 2026
Unprompted review
GO Outdoors - Poole logo

Reply from GO Outdoors - Poole

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Looking for an outdoor jacket and was…

Looking for an outdoor jacket and was served by Wiktor who was incredibly knowledgeable, patient and professional. Great customer service 👍

October 1, 2026
Unprompted review
GO Outdoors - Poole logo

Reply from GO Outdoors - Poole

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Very friendly and knowledgeable staff

I bought some walking shoes and the help I received from a very knowledgeably and helpful Peter was really useful.

September 29, 2026
Unprompted review
GO Outdoors - Poole logo

Reply from GO Outdoors - Poole

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

My brother and I went over to GO…

My brother and I went over to GO Outdoors to pick up some items for him and his wife. We were assisted by Andy A. He was incredibly helpful and friendly. My brother found exactly what he was looking for and in the correct sizes. The visit was quick and straightforward. Andy is a credit to the team. Thank you Andy for another successful visit.

September 29, 2026
Unprompted review
GO Outdoors - Poole logo

Reply from GO Outdoors - Poole

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great service.

Thank you to Andy A and Rebecca for excellent advice and service. Andy was very knowledgeable about the products on offer which guided us through our purchase.

September 29, 2026
Unprompted review
GO Outdoors - Poole logo

Reply from GO Outdoors - Poole

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Quinn was very helpful and explained…

Quinn was very helpful and explained how to use cooker and how to attach the adapter onto the gas cartridge. Also helped carry things out to the car . Also Rebecca rejoined our membership which we forgot and said about our discount when shopping in store. Very helpful and polite.

September 28, 2026
Unprompted review
GO Outdoors - Poole logo

Reply from GO Outdoors - Poole

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I returned an Internet purchase to the…

I returned an Internet purchase to the my local store (Poole) It was the wrong size which was my mistake and not GO Outdoors. The exchange process was quick and efficient and the value back on my card almost immediately. The staff were friendly and helpful. Whist there, I did finally buy the proper fit. More than happy.

September 8, 2026
GO Outdoors - Poole logo

Reply from GO Outdoors - Poole

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Me and my wife went to go outdoors…

Me and my wife went to go outdoors after hearing that my father in law got some good walking shoes the day before. I was served by Peter a very knowledgeable polite gentleman. He was very helpful in showing me a few different types of shoes. I always find it difficult to find footwear having size 12 feet sometimes I end up with 13 depending on make and brand, having wide feet also causes problems. However after going through my requirements and preferences Peter was so happy to help sharing his experience I managed to find an extremely comfortable snug fitting shoe that was with in my budget I mentioned. I left the shop very happy with my purchase.

September 25, 2026
Unprompted review
GO Outdoors - Poole logo

Reply from GO Outdoors - Poole

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

The sales person was super helpful and…

The sales person was super helpful and had great people skills thank you !

September 15, 2026
GO Outdoors - Poole logo

Reply from GO Outdoors - Poole

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look