Went into the store at Poole looking for walking shoes - i hate this type of shopping and i find it pretty overwhelming. Peter turned up and he made my experience all the more easier and pleasant. He... See more
Company replied
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Will served us today in the shoe department as we were looking for walking g boots for South America and his knowledge was brilliant and really helpful
Company replied
A seamless experience at Poole store with Andy A & Kim yesterday 22/10/26. Exemplary service and a deal was done. If only everyone was as pleasant. Well done.
Company replied
The goods purchased so far, appear to be just the ticket, and when I visit your retail store your staff are very helpful. However, my biggest gripe and frustration is that what seems to be availab... See more
Company replied
Company details
About GO Outdoors - Poole
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Pitwines Retail Park, Pitwines Road, BH15 1XU, Poole, United Kingdom
- 01202 013610
4.8
Excellent
3K reviews
Asks customers to review
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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The sales person was super helpful and…
The sales person was super helpful and had great people skills thank you !
September 15, 2026
Reply from GO Outdoors - Poole
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Peter was knowledgeable about the…
Peter was knowledgeable about the footwear products and able to guide me in making the right product decision.
September 23, 2026
Unprompted review
Reply from GO Outdoors - Poole
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
wonderful staff
We were picking out a coat for me and we were helped by Wiktor who was extremely helpful and let us try on coats and we couldn't come to our final decision without him!
September 20, 2026
Unprompted review
Reply from GO Outdoors - Poole
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Wiktor was very polite and helpful we…
Wiktor was very polite and helpful we bought a pair of walking boots
September 18, 2026
Unprompted review
Reply from GO Outdoors - Poole
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Myself and partner visited to get new…
Myself and partner visited to get new wet weather walking gear. Wiktor was very helpful and knowledgeable
September 13, 2026
Unprompted review
Reply from GO Outdoors - Poole
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great customer service
Great customer service, particularly from Callum Fellows and Wiktol. Both were extremely helpful.
September 18, 2026
Unprompted review
Reply from GO Outdoors - Poole
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
We went into store today and bought…walking shoes
We went into store today and bought some walking shoes and other bits. When we left we realised the shoes had gone through more expensive than advertised. Rebecca on the tills sorted this for us and swiftly arranged a refund of the difference, no quibble. Excellent customer service 👏
September 18, 2026
Unprompted review
Reply from GO Outdoors - Poole
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Frustrated with the stock held in store
The goods purchased so far, appear to be just the ticket, and when I visit your retail store your staff are very helpful.
However, my biggest gripe and frustration is that what seems to be available on line, doesn't match up to the availability in my nearest retail store. When I take a special trip to my local store, the stock doesn't exist, even though the on line information states differently.
So much so that if I am buying from go-outdoors, I first order on line.
This has happened a few times. Old fashioned, perhaps, I do enjoy visiting my local store, and nine times out ten, end up buying more than I intended.
September 8, 2026
Reply from GO Outdoors - Poole
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Andy A was extremely helpful and…
Andy A was extremely helpful and knowledgeable with our purchases. He handed us over to Kim who also was polite and helpful. We will certainly be back.
September 17, 2026
Unprompted review
Reply from GO Outdoors - Poole
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Superb choice and expertise
Superb choice and expert service.
Highly recommended.
Excellent service from Andy A!
September 17, 2026
Unprompted review
Reply from GO Outdoors - Poole
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Go Outdoors Customer Care Team
Helpful staff but low stock levels
Thanks Harry very helpful same with till clerk, low stock levels but 5 star service cheers
September 8, 2026
Unprompted review
Reply from GO Outdoors - Poole
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Poole
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Rude and unhelpful bad customer service
I had bought a membership card with an online order for a pair of boots. The boots arrived but I got no information about the discount card. I then went to the shop to buy and item and asked what had happened to my card. The staff were rude unhelpful didn’t listen to my answers to their questions the. Told me I was wrong. Even though the email was correct as I got order control said email. All very frustrating
August 29, 2026
Reply from GO Outdoors - Poole
We appreciate you taking the time to leave your feedback. This is used to identify areas when there is room for improvements to be made in the service provided.
We are sorry to hear of your experience in store when asking about your membership card. This is not how we would expect customers' queries to be dealt with and your comments have been passed on to the store's management team to be investigated further.
Membership cards can take up to 15 working days to arrive and we are still within this expected timeframe.
To access our members' prices without a physical card just log in to the GO Outdoors website with the email address associated with the order and the discounted prices will automatically apply.
For in-store purchases a colleague should be able to locate your membership if you can confirm your details.
We appreciate you bringing this matter to our attention and hope we have the opportunity to restore your confidence in us in the future.
Kind regards,
GO Outdoors Customer Care Team
Bike mechanic excellent service
August 27, 2026
Reply from GO Outdoors - Poole
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
A good selection of outdoor equipment
Overall service was good, but l was a little disappointed that you can no longer pick orders up from my local store.
August 21, 2026
Reply from GO Outdoors - Poole
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Great Service at Poole
Went to the Poole Store and was served by Rebecca. She was very pleasant, helpful and efficient.
September 11, 2026
Unprompted review
Reply from GO Outdoors - Poole
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Poole
Hi,
4 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Thankyou Callum and evening crew
Thankyou Callum and evening crew, you were very helpful and made shopping very easy! We love this store and will definitely be returning!
September 10, 2026
Unprompted review
Reply from GO Outdoors - Poole
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Great customer service from Peter
Great customer service from Peter who was helping me to decide which walking boots were the best for me. I do a lot of hiking and got coming a hiking race next month. I needed a good pair of boots that doesn’t give me blisters and pain in my calf. Peter showed me 3 different shoes, explained the difference, tried them on and with all his knowledge, I bought my new pair of walking boots.
Very happy with my purchase and his customer service. Thanks Peter.
September 7, 2026
Unprompted review
Reply from GO Outdoors - Poole
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
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