GO Outdoors - Poole Reviews 

2,846
TrustScore 5 out of 5

4.8

Pitwines Retail Park, Pitwines Road, BH15 1XU Poole, GB


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Rated 5 out of 5 stars

From the moment we entered the store to see if we could exchange a pair of walking boots for a larger size, Rebecca was extremely helpful telling us where in the store we needed to go. Peter sorted ou... See more

Company replied

Rated 5 out of 5 stars

If I could give 6 stars I would, the guys in store were the most helpful and useful people we could've encountered. Helped me make a decision without being pushy towards anything in apeticular but... See more

Company replied

Rated 4 out of 5 stars

I was able to purchase a great rucksack for my forthcoming holiday trip, although unfortunately the walking shoes I was looking for were unavailable and out of stock in my size, as well as my alterna... See more

Company replied

Rated 5 out of 5 stars

Had to return an unused sleeping bag. Served by Rebecca who couldn't have been more helpful. Despite a technical issue finding the item on the touch pad, and the queue building behind us, she dealt w... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Poole

Written by the company

Order Queries

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Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Pitwines Retail Park, Pitwines Road, BH15 1XU, Poole, United Kingdom

  • 01202 013610

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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4.8

All reviews

(2,846)

34,797 reviews in the last 12 months

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Rated 5 out of 5 stars

Top!

Top! Very helpfull (Rebecca), good material, good price, nice shop!

July 20, 2026
Unprompted review
GO Outdoors - Poole logo

Reply from GO Outdoors - Poole

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Outstanding Service

I have given our visit on 12th and returning on the 13th of July, 5 stars. This is due to what we needed being in stock, but mainly to due to the helpfulness of the staff. Particularly the lady Rebecca on the till who served us. Nothing was too much and she went over and above trying to help us. Even directing us to the bus station and the buses as we were out of our area. Great store.

July 2, 2026
Unprompted review
GO Outdoors - Poole logo

Reply from GO Outdoors - Poole

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

We visited the store in Poole

We visited the store in Poole. Well laid out store with loads of stock. Friendly helpful staff and great prices.

July 18, 2026
GO Outdoors - Poole logo

Reply from GO Outdoors - Poole

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I love Go Outdoors Poole

I love Go Outdoors Poole. They have a wonderful selection of everything you need for your outdoor life, and you get a discount card to get better prices.
The staff are very friendly, especially Haleema. I bought some boots for work and she was very friendly and helpful. We had a nice chat about walks, travel and trees and she made me feel very welcome and comfortable, even with my social anxieties. Thanks, Haleema.
Only one thing. I'd love to see some decent walking shoes in wide fit at store prices. I can try them on and get a good price. I understand the want may not be there though.

July 17, 2026
Unprompted review
GO Outdoors - Poole logo

Reply from GO Outdoors - Poole

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Rebecca in the shoes section of Poole…

Rebecca in the shoes section of Poole Go Outdoors was extremely friendly and helpful, and after a lengthy trying-on of several pairs of walking shoes and sandals I happily made a couple of purchases, thanks in no small part to her assistance and patience. Likewise other assistants in the store that I've now been using for several years to buy gear for my world bicycle tours, Yours Sincerely, Derrick Healey

July 17, 2026
Unprompted review
GO Outdoors - Poole logo

Reply from GO Outdoors - Poole

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Andy Abbotts was superb serving us and…

Andy Abbotts was superb serving us and helping us decide on tents! Want to rate more on the custom service 11/10

July 18, 2026
Unprompted review
GO Outdoors - Poole logo

Reply from GO Outdoors - Poole

Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Fantastic customer service from Haleema…

Fantastic customer service from Haleema this morning who was tireless in helping me find the right walking shoes. Thank you for the time and excellent advice 👍

July 18, 2026
Unprompted review
GO Outdoors - Poole logo

Reply from GO Outdoors - Poole

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent customer service from Quinn…

Excellent customer service from Quinn today who went above and beyond to help us with our gas cooker regulator and hose. This has enabled us to eat tonight😂😂😂

July 17, 2026
Unprompted review
GO Outdoors - Poole logo

Reply from GO Outdoors - Poole

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Superb Customer Service

Go Outdoors staff members Rebecca and Peter were exceptionally polite and helpful and I would not hesitate to return to shop at this store. Superb customer service, could not be more satisfied.

July 14, 2026
Unprompted review
GO Outdoors - Poole logo

Reply from GO Outdoors - Poole

Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

5 star sales assistant

I walked in, headed for the shoe section and was greeted by a lovely smile, later to find out it was Haleema. She was busy already, but still managed to advise me and serve me as well very graciously.
5 star

July 9, 2026
Unprompted review
GO Outdoors - Poole logo

Reply from GO Outdoors - Poole

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent attention given by Haleena

July 15, 2026
Unprompted review
GO Outdoors - Poole logo

Reply from GO Outdoors - Poole

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Today I came in looking for walking boots

Today I came in looking for walking boots and socks, for a 8km walk across Dartmoor. I had no idea what I was looking for or what I needed but Haleema, was very attentive and knowledgable and patient with me. She helped me choose the ideal shoe for me (after trying on 4 pairs) nothing was too big of a problem and she was so helpful. Thank you Haleema :)

July 15, 2026
Unprompted review
GO Outdoors - Poole logo

Reply from GO Outdoors - Poole

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I was welcomed into the store by till…

I was welcomed into the store by till staff who directed me to the sandals where i was served by Haleema who was helpful, lovely and smily and who helped me choose.
Exemplary!

July 14, 2026
Unprompted review
GO Outdoors - Poole logo

Reply from GO Outdoors - Poole

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I can't believe how good the service…

I can't believe how good the service was. Xavier was a wizard on my bike. The cost was just fantastic. I can't recommend him enough. Rebecca was very helpful on the till.

July 14, 2026
Unprompted review
GO Outdoors - Poole logo

Reply from GO Outdoors - Poole

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great offers regularly showing

Great offers regularly showing

June 29, 2026
GO Outdoors - Poole logo

Reply from GO Outdoors - Poole

Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.

Thanks for shopping with us.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Went into buy a pair of walking sandals…

Went into buy a pair of walking sandals today. Haleema was so helpful and friendly. She knows her stock too.

July 8, 2026
Unprompted review
GO Outdoors - Poole logo

Reply from GO Outdoors - Poole

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

Haleema was considerate and vey…

Haleema was considerate and vey knowledgeable. She gave me all the info I needed.

July 11, 2026
Unprompted review
GO Outdoors - Poole logo

Reply from GO Outdoors - Poole

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 4 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Haleema was a first class and Friendly…

Haleema was a first class and Friendly assistance. Popped in to buy some sandles and had a very pleasant and professional interaction with Haleema, who was clearly happy to help. Thank you Haleema.

July 11, 2026
Unprompted review
GO Outdoors - Poole logo

Reply from GO Outdoors - Poole

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Haleema is the perfect ambassador for…

Haleema is the perfect ambassador for Go Outdoors. Attentive, knowledgeable and extremely polite.
My wife and I visited to buy a pair of walking boots and the service we received from Halleema was excellent.

July 11, 2026
Unprompted review
GO Outdoors - Poole logo

Reply from GO Outdoors - Poole

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Top draw staff and product range.

Came in with my better half to buy some fishing gear to have a go with no experience and no idea. Quinn was very helpful and managed to answer every single one of my near on a thousand questions. He also managed it in a way where I didn't feel like I was just getting sold stuff I didn't need (some of which picked out for myself anyway because I can't help it) and gave us options. If I manage to catch anything I'll likely be back to break my bank with some more expensive gear and I'll be holding him responsible when my aforementioned fiancee questions where all the moneys gone. A credit to the store and customer service.

July 10, 2026
Unprompted review
GO Outdoors - Poole logo

Reply from GO Outdoors - Poole

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

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