GO Outdoors - Poole Reviews 

2,846
TrustScore 5 out of 5

4.8

Pitwines Retail Park, Pitwines Road, BH15 1XU Poole, GB


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See what reviewers are saying

Rated 5 out of 5 stars

From the moment we entered the store to see if we could exchange a pair of walking boots for a larger size, Rebecca was extremely helpful telling us where in the store we needed to go. Peter sorted ou... See more

Company replied

Rated 5 out of 5 stars

If I could give 6 stars I would, the guys in store were the most helpful and useful people we could've encountered. Helped me make a decision without being pushy towards anything in apeticular but... See more

Company replied

Rated 4 out of 5 stars

I was able to purchase a great rucksack for my forthcoming holiday trip, although unfortunately the walking shoes I was looking for were unavailable and out of stock in my size, as well as my alterna... See more

Company replied

Rated 5 out of 5 stars

Had to return an unused sleeping bag. Served by Rebecca who couldn't have been more helpful. Despite a technical issue finding the item on the touch pad, and the queue building behind us, she dealt w... See more

Company replied


Company details

  1. Camping Store
  2. Activewear Store
  3. Bicycle Store
  4. Climbing Club
  5. Horseback Riding Service
  6. Running Store

About GO Outdoors - Poole

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Written by the company

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Contact info

  • Pitwines Retail Park, Pitwines Road, BH15 1XU, Poole, United Kingdom

  • 01202 013610

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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4.8

All reviews

(2,846)

34,797 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience and amazing staff

We had a great experience buying walking boots for myself and my husband. Haleema was extremely helpful and nice. Thank you very much!

June 11, 2026
Unprompted review
GO Outdoors - Poole logo

Reply from GO Outdoors - Poole

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Rated 4 out of 5 stars

Helpful staff

Visited Poole branch today & found everything we were looking for. We were served by Maleema who was very helpful & friendly having a constructive input with our purchase.

June 11, 2026
Unprompted review
GO Outdoors - Poole logo

Reply from GO Outdoors - Poole

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Thank you harry

Thanks you harry, very helpful with finding things i would of been there all day and good pointers with the socks thank you dear

June 10, 2026
Unprompted review
GO Outdoors - Poole logo

Reply from GO Outdoors - Poole

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great Staff

Great place, well spaced out.
Superb and friendly staff. Had a great chat with a shoe guy today and the lady at till (Kim) was pretty patient and sound whilst helping me pack and sort all the bits id bought 👍🏻
Definitely recommend the store.

June 10, 2026
Unprompted review
GO Outdoors - Poole logo

Reply from GO Outdoors - Poole

Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.

Kind Regards
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service

Member of staff was friendly, gave honest advice and super helpful -Haleema at Poole store

June 5, 2026
Unprompted review
GO Outdoors - Poole logo

Reply from GO Outdoors - Poole

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Quinn is a star!

Brilliant help today from Quinn who assisted me chose a Cadac and the associated bits and bobs! So confusing but with Quinn’s help it all made sense. Now if he’d like to come around and help me cook on it that would be excellent! Seriously though, thank you Quinn.

June 2, 2026
Unprompted review
GO Outdoors - Poole logo

Reply from GO Outdoors - Poole

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

The assistant who helped me choose some…

The assistant who helped me choose some new walking boots

June 1, 2026
Unprompted review
GO Outdoors - Poole logo

Reply from GO Outdoors - Poole

Hi,

Thanks for taking the time to leave us a 5 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

A very excited Maleeva rushed over to the checkout


Maleeva in the boot section was excellent in assisting and advising me in purchasing insoles for my walking boots. I also needed walking socks but my size was not in stock. However whilst at the checkout paying for the insoles an excited Maleeva rushed over having found a pair of socks in my size. Very well done thank you.

May 22, 2026
Unprompted review
GO Outdoors - Poole logo

Reply from GO Outdoors - Poole

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Fab service and great prices!

I visited this store today as needed some tent bits for our IOW festival trip. A young man called Harry helped me and gave me advice, he was very approachable and friendly! The man on the cash desk was also really helpful. A great store with such great prices when you become a member, well worth the 5.00. Thank you for your service

May 29, 2026
Unprompted review
GO Outdoors - Poole logo

Reply from GO Outdoors - Poole

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 1 out of 5 stars

Signed up for membership online to get…

Signed up for membership online to get 10% discount for a product that I wanted in a local store which showed in stock. Went to order only for the system I could not collect from my local store, nearest store being 30 miles away.
Then went to my local store, found the product only to be told at the til that getting my membership online meant I couldn't use it in store for at least a few days! Person on the til did get my membership prices by getting a manager to apply although had to wait 5 minutes for them to be free. Farcical from end to end

May 21, 2026
GO Outdoors - Poole logo

Reply from GO Outdoors - Poole

Thank you for you taking the time to leave a review.

We are sorry to hear of the experience you have received when purchasing the item and with the membership being applied instore, whilst we aim to ensure our stock files are accurately reflected on the website and instore occasionally stock discrepancies can occur. We are pleased to hear that you was able to purchase the item in the wanted store.

Your experience has been highlighted to the relevant teams for improvements to be made.

Kind regards
Nicola
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Dave was great on the till

Dave was great on the till, he was able to raise a question for me with the shop staff for a product I could see myself.

May 26, 2026
Unprompted review
GO Outdoors - Poole logo

Reply from GO Outdoors - Poole

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Well stocked store

Well stocked store. We visited as wanted a portable gas bbq and unsure which one would be best for our purpose fortunately shop supervisor's Ben and Quinn were close at hand and asked if we required help. Both were super knowledgeable and went on to sell us a cool box and bbq accessories too. Their service was EXCELLENT and both are an asset to Go Outdoors. If ever you are visiting store and are unsure about your purchase we would recommend seeking their help.

May 26, 2026
Unprompted review
GO Outdoors - Poole logo

Reply from GO Outdoors - Poole

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Excellent service

Visited this store and was served by an extremely helpful member. Her name was Haleema, and she deserves a mention because she was very knowledgeable & helpful in helping my husband make the correct decision on which shoes to buy. He felt 2 different sizes fitted him well & both were comfortable. She explained why the smaller size were the correct ones , giving knowledgeable clear reasons. A few days later, one
happy customer with very comfortable shoes and no blisters. Thank you Haleema.

May 23, 2026
Unprompted review
GO Outdoors - Poole logo

Reply from GO Outdoors - Poole

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Rebecca was very helpful

Rebecca was very helpful, friendly and efficient. Told me where to find what I wanted, then helped me get a discount, by renewing my membership card. Very helpful. Thankyou

May 26, 2026
Unprompted review
GO Outdoors - Poole logo

Reply from GO Outdoors - Poole

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Popped into this branch today for…crabbing gear.

Popped into this branch today for crabbing gear,I was really impressed with Mariam. Mariam helped me with everything I needed and took me to where everything was kept.
Mariam had excellent customer service.

May 25, 2026
Unprompted review
GO Outdoors - Poole logo

Reply from GO Outdoors - Poole

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great products for all your camping…

Great products for all your camping needs at competitive prices. The staff are also very helpful.

May 10, 2026
GO Outdoors - Poole logo

Reply from GO Outdoors - Poole

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

I was looking for sunglasses

I was looking for sunglasses. Jake was very patient and extremely helpful and not rushing me at all. Such a lovely young lad.

May 24, 2026
Unprompted review
GO Outdoors - Poole logo

Reply from GO Outdoors - Poole

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Haleema was very helpful

Haleema was very helpful

May 23, 2026
Unprompted review
GO Outdoors - Poole logo

Reply from GO Outdoors - Poole

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

Great advise from Haleema who helped me…

Great advise from Haleema who helped me get some well fitting and very comfortable walking shoes.

May 9, 2026
Unprompted review
GO Outdoors - Poole logo

Reply from GO Outdoors - Poole

Hello,

Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.

Thank you for choosing to shop with us.

Kind regards,
Go Outdoors Customer Care Team

Rated 5 out of 5 stars

A few years Halema helped me choose a…

A few years Halema helped me choose a pair of walking shoes. Today she was there to help again. Again a friendly smile and so helpful. I then moved onto the Sale Section to select some warmer clothing for a trip to summer in Greenland. Some good base layers and a waterproof warm coat later I was all sorted. Halema even helped me carry the items to the til.
Thank you.

May 18, 2026
Unprompted review
GO Outdoors - Poole logo

Reply from GO Outdoors - Poole

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

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