From the moment we entered the store to see if we could exchange a pair of walking boots for a larger size, Rebecca was extremely helpful telling us where in the store we needed to go. Peter sorted ou... See more
Company replied
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See what reviewers are saying
If I could give 6 stars I would, the guys in store were the most helpful and useful people we could've encountered. Helped me make a decision without being pushy towards anything in apeticular but... See more
Company replied
I was able to purchase a great rucksack for my forthcoming holiday trip, although unfortunately the walking shoes I was looking for were unavailable and out of stock in my size, as well as my alterna... See more
Company replied
Had to return an unused sleeping bag. Served by Rebecca who couldn't have been more helpful. Despite a technical issue finding the item on the touch pad, and the queue building behind us, she dealt w... See more
Company replied
Company details
About GO Outdoors - Poole
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
Pitwines Retail Park, Pitwines Road, BH15 1XU, Poole, United Kingdom
- 01202 013610
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Amazing patience and support in helping…
Amazing patience and support in helping me find the right shoes
May 21, 2026
Unprompted review
Reply from GO Outdoors - Poole
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Haleema in Poole branch was extremely…
Haleema in Poole branch was extremely helpful and knowledgeable and helped me to buy walking boots and walking socks
May 21, 2026
Unprompted review
Reply from GO Outdoors - Poole
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Found what I was looking for through…
Found what I was looking for through the website, but due to the system being recently updated and not working as expected, couldn't apply my membership card discount. The staff in the Poole store were very helpful and sorted everything out for me. I purchased the 32ltr Osprey 'day sack'. I like Osprey and this bag is no exception for quality of materials and construction. I would have liked that the shoulder straps were more robust/padded. Something to hang a hydration pack on inside would be good, and a zipped storage inside the hood or internally. The next size up is the 35+ltr.
May 13, 2026
Reply from GO Outdoors - Poole
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
As it was my first ever time in this…
As it was my first ever time in this store, the way the cashier, Dave explained the benefits of membership and went out of his way to give me the best price as a blue badge holder. And also the person on the floor who went digging in the stock room to find the right sizes, so for me great service and great prices
May 19, 2026
Unprompted review
Reply from GO Outdoors - Poole
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Helpful member of staff in Poole.
Large shop in Poole.
I knew exactly what I wanted,and which replacement lightweight rain coat.
My heart sank to find all jackets doubly security linked and tied together. I searched but .
However, I walked over to a lady who was clearly busy in the boots area, she stopped,gave me instant eye contact and a greeting smile
and said ' how can I help you?'
Folks, this is Haleema, the lady
who will restore your faith in humanity.
Haleema was truly helpful, trying to radio the staff for that area. None responded, so she then left her
own area to unlock the multiple
security cables, which are placed
way out of reach.
I purchased the jacket, but also
Haleema was great offering her knowledge about 2 pairs of boots for my husband and myself
boots for my husband and I.
help you ? '
May 18, 2026
Unprompted review
Reply from GO Outdoors - Poole
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Excellent service by Haleema.
Excellent service by Haleema.
Very helpful and generally lovely!
May 18, 2026
Unprompted review
Reply from GO Outdoors - Poole
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Walking boot shopping
I went in to buy some walking boots, and was helped by a very knowledgeable, helpful member of staff. She helped me choose the most comfortable boots in my price range. Thank you Haleema!
I also bought some boot polish and fishing gear.
May 16, 2026
Unprompted review
Reply from GO Outdoors - Poole
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Very helpful lady in the shoe…
Very helpful lady in the shoe department!!
May 16, 2026
Unprompted review
Reply from GO Outdoors - Poole
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great service from Maleema
May 15, 2026
Unprompted review
Reply from GO Outdoors - Poole
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Robert (Rob)
Rob, gave impressive professional assistance based on experience and a wealth of knowledge. In addition, valued guidance, that helped me select the correct jacket for my needs. Rebecca assisted also, reminding me as a veteran, ex forces I was entitled to a discount. Truly awesome staff, who goes the extra distance assisting and guiding the custmers when they need product information. Well done.
May 15, 2026
Unprompted review
Reply from GO Outdoors - Poole
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Less than ideal experience both in store re Click & Collect & on-line!
It has proved very challenging trying to obtain - what for me was - an expensive hoodie in a small size, to fit correctly over a co-ordinating tee-shirt from the same Weird Fish new summer collection. I have had to pay for three to get one that fits! The tee-shirt is loose fit yet the hoodie of the same size is slim fit. This risks crumpling the tee-shirt & it catching in the zip - if needing to zip the hoodie up. The description says there are side slip pockets but there are no pockets. A bigger size gives an improved co-ordination but the arms seem overly long - even with the cuffs turned up.
Thankfully the Customer Service staff were supportive, as was a store staff member, when dealing with two out of three inevitable refunds.
May 2, 2026
Reply from GO Outdoors - Poole
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Poole
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Poole
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
I had a great experience buying outdoor…
I had a great experience buying outdoor shoes on May 8th. Huge thanks to Haleema for her expert help! She was incredibly attentive and helped me find the perfect pair for my needs. Excellent service and a great selection—I highly recommend this store for quality gear!
May 8, 2026
Unprompted review
Reply from GO Outdoors - Poole
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
All good end to end service
May 2, 2026
Reply from GO Outdoors - Poole
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Great service from Haleema today
Great service from Haleema today, very helpful
May 9, 2026
Unprompted review
Reply from GO Outdoors - Poole
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Great store
Great store
Haleema was fantastic, cheerful and very helpful and offered excellent service
Thanks
May 8, 2026
Unprompted review
Reply from GO Outdoors - Poole
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Excellent service from Haleema
Excellent service from Haleema. She is very knowledgeable about walking shoes and gave sound and practical advice on fit and sizing.
May 7, 2026
Unprompted review
Reply from GO Outdoors - Poole
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent service as always
Excellent service as always from friendly, helpful staff. And I can take my dog in too, which on a warm day is good.
May 7, 2026
Unprompted review
Reply from GO Outdoors - Poole
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Reply from GO Outdoors - Poole
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
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