Went into GO Outdoors Pudsey this afternoon looking for some new walking/hiking boots and Tony was really helpful. He was friendly, chatty and clearly knew his stuff, giving me some great advice on... See more
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I still haven't had my order or confirmation of delivery Every other order from Go Outdoors has been delivered and perfect This time nothing
Go outdoors as always been my go to place for camping equipment. Good quality merchandise and a wide range to choose from, The staff are really friendly and always there to help when you need it. 10/1... See more
Company replied
Popped into Go Outdoors on Thursday night with a friend to get her some new walking boots. We were struggling to find a pair that fit but got some absolutely fantastic help from Kev who was so knowled... See more
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Company details
About GO Outdoors - Pudsey
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
New Street, Bradford Road, LS28 5AG, Pudsey, United Kingdom
- 01134 684101
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Amy B at the Pudsey branch was very…
Amy B at the Pudsey branch was very helpful.
March 4, 2026
Unprompted review
Reply from GO Outdoors - Pudsey
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great service
February 26, 2026
Reply from GO Outdoors - Pudsey
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Supportive help at Pudsey.
I wanted a waterproof jacket from a reputable manufacturer. I didn't want to pay for a top-of-the-range item. I have an issue with a stiff and painful shoulder. I wasn't sure what size would work. Amy B. saw my struggles to find a jacket and came over to help. She was knowledgeable about the items on sale, straightforwardly polite and helpful. She made a potentially shilly-shallying experience easy and useful. Thank you!
March 2, 2026
Unprompted review
Reply from GO Outdoors - Pudsey
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Love this store
Love this store. Staff are always really friendly and helpful. Our checkout assistant Amy was lovely today, very pleasant and helpful
February 15, 2026
Unprompted review
Reply from GO Outdoors - Pudsey
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Excellent service at the pudsey store
Excellent service at the pudsey store! Recommend
February 15, 2026
Unprompted review
Reply from GO Outdoors - Pudsey
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Great experience
The staff were great helped me find exactly what I was looking for even though it wasn’t out on display, great customer service, going above and beyond.
January 31, 2026
Reply from GO Outdoors - Pudsey
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
John on footwear was excellent…
John on footwear was excellent recommending boots. Very knowledgeable. Great experience.
February 12, 2026
Unprompted review
Reply from GO Outdoors - Pudsey
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
The assistant was very helpful and…
The assistant was very helpful and knowledgeable helping me choose the correct climbing harness.
January 27, 2026
Reply from GO Outdoors - Pudsey
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Thank you so much
Thank you so much to Holly, John and Will who helped us so much.
We bought items for our scouts group and got the scouts discount also which made everything well worth it.
February 10, 2026
Unprompted review
Reply from GO Outdoors - Pudsey
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Went in and asked a member of staff for…
Went in and asked a member of staff for prices on 2 pairs of working boots. Accepted prices and went to pay. There was then £15 added to the bill unless I payed them £5 for a membership card. I explained I had been given the price by their staff and was not told about any membership card. Will never shop here again and will let anyone I can know about this stealth tax the store are trying to blackmail people into paying at point of sale
February 8, 2026
Unprompted review
Reply from GO Outdoors - Pudsey
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Great range
Great range, great prices and good returns policy. A go to for camping kit
January 26, 2026
Reply from GO Outdoors - Pudsey
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Always helpful
Been coming here for a few years now from Halifax - most of the staff are friendly, helpful, and give us good discounts as a scout group (who spend alot of money at the store!). Katie was fab today, as was Kat recently, and John the tents fella. Overall good experience.
January 22, 2026
Unprompted review
Reply from GO Outdoors - Pudsey
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Will
Will, Nathan, Katie and Andy are all very knowledgeable with their departments and products. Will be returning.
January 5, 2026
Unprompted review
Reply from GO Outdoors - Pudsey
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Go out doors pudsey.paul w.
I had a very helpfull assistant his name was paul w. He went above and beyond his job role to help me find a fishing rod for my son who wanted a specific type that he managed to put together a full set to oscars likeing whitch never going to be easy 😉 Paul w is an assestt to the company really nice chap thats defanatley knows his stuff giveing him tips plenty of advice ect first time i actually didnt mind shopping with oscar .regards oscar ivan sarah
December 27, 2025
Unprompted review
Reply from GO Outdoors - Pudsey
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Awning purchase
Jason the tent guy was very helpful by answering all of my questions, he was very knowledgeable and a polite person.
December 22, 2025
Unprompted review
Reply from GO Outdoors - Pudsey
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
I went to buy some walking boots and…
I went to buy some walking boots and was blown away by Will, my customer advisor. He was so knowledgeable and he gave me some great advice on what style of boots would suit my needs. I didn’t feel pressure to buy anything.
December 13, 2025
Unprompted review
Reply from GO Outdoors - Pudsey
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
3 members of staff going the extra mile…
3 members of staff going the extra mile to deliver great customer service
Harriet, Craig and Umar all went out of their way to find the coat I was looking for
November 22, 2025
Unprompted review
Reply from GO Outdoors - Pudsey
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Excellent service
Popped in with a problem with a bike purchased from here. Nathan at the service department was great, fixed all the issues and provided fantastic advice. Great experience, thank you
December 6, 2025
Unprompted review
Reply from GO Outdoors - Pudsey
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Recommend
Will was super helpful with a query and exchange of boots
December 6, 2025
Unprompted review
Reply from GO Outdoors - Pudsey
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Served by Kevin 👍👏
Served by Kevin in the Walking/Running footwear department son was looking for trail shoes for his travels Kevin was friendly, knowledgeable, listened and understood what was required and happily gave us loads of options and sizes to try! 👏
December 3, 2025
Unprompted review
Reply from GO Outdoors - Pudsey
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
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