Came in for two-man tent and some sleeping bags, Anya made us aware of the offer you had on and was so helpful- gathering the things we needed and running downstairs for other things. She was absolute... See more
Company replied
Chain Street 3, RG1 2HX Reading, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Came in for two-man tent and some sleeping bags, Anya made us aware of the offer you had on and was so helpful- gathering the things we needed and running downstairs for other things. She was absolute... See more
Company replied
Visited the store on the 31/07/2026. I was attended by Sammi. She was incredibly kind, attentive, and so easy to chat to. She listened to exactly what I needed and gave honest sales advice without any... See more
Company replied
We needed 2 fold up camping style chairs quite urgently and the store had a great range of choice and colour. Really good value (especially with our customer discount). Staff were helpful. Very happy... See more
Company replied
Simply great value and service. Ordered for pick up, and the assistant was friendly and efficient. Made sure I knew the T-shirt could be returned within 30 days, and offered a dressing room to try it... See more
Company replied
Written by the company
Written by the company

Chain Street 3, RG1 2HX, Reading, England, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had a very good shopping experience in Reading today as after some shoes and winter top. Very good service by Veronica in the shoe department.
Great customer service and very polite, thanks to a member of staff, Sammi. Also was advised by her to get a membership and would make a saving. Great full and much appreciated. Thank you.
I went into the Reading store looking for a cheap rucksack. I paid £5 for the years membership, and was able to buy a very nice Nepal 65 backpack for just £20 ! It's light, appears to be well-made, and should be perfect for my day-walks along the Thames footpath and trips to London. I was served by Veronica who was very friendly, helpful and knowledgeable.
Thank you to Sophie and Sam for all their help in choosing a new waterproof jacket for my partner. Sam’s product knowledge and advice were excellent. Highly recommend the Reading team!
Every single time I'm in the store I'm very happy with customer service. The are very frendly and very professional.
Always give the right advice.
Love this place.
From me ☆☆☆☆☆
JoJo
Verónica was very helpful, advising us on best footwear options. Knowledgeable and lovely! X
A great place to look for outdoor clothing and equipment. Just entered to get some idea of the prices of winter pants. Sam was very helpful giving me ideas and recommendations. So next day i went in after deciding to buy from this store. And as i went alone to buy and Sophie was very helpful and got me the best deal. Great Customer Service. A big thank you to Sam ( i later got to know he was the manager) and Sophie.
Excellent customer service and very helpful staff. Veronica was extremely helpful in setting up my account and answering my questions
I went in to buy a pair of walking shoes and was pleasantly surprised with the help I received from Veronica the section supervisor, she helped me wade through the various important elements of a good walking boot, such as a good waterproofed upper section using Gor-Tex and a well made Sole with a high grip properties.. Great help and advice with a smile. Thanks Veronica
Staff are and have always been very helpful. Very happy with the service. Choice of products is good but needs to be more reflective of the area it is in. Climbing stuff is desperately needed. The store desperately needs a re fit or some tlc. It hasn’t changed in 20 years.
Customer service was great, friendly staff and an all round great experience.
Sam’s a right geeza, would buy the world from him.
Visited the Reading store today, was helped by Sam who was very personable and efficient. He has good product knowledge and was able to help me with a hat. Am very pleased as was able to get an exact replacement for the one I had lost.
From Martin Bullwinkle
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.